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Mt. Kisco Chevrolet Cadillac

Mount Kisco, NY

2.5
32 Reviews

175 N Bedford Rd, Suite A

Mount Kisco, NY

10549

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Showing 32 reviews

August 01, 2020

Best auto purchase experience in my life I bought a Chevy Colorado from Mt. Kisco Chevrolet this week. Shane Williams was the salesperson. It was the 9th new car I've purchased, and it was th More

by markemoran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Williams
July 12, 2020

Excellent service Bought our truck from previous owners of this dealership and purchased a extended warranty with it and of course misplaced the paperwork. Anyway broug More

by Toni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gavin Slattery
June 05, 2020

Made things right I had an issue with a tire warranty that I was trying to get resolved. I spoke with a few people that were not authorized to make certain decisions. I More

by swintz1225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinny Laurita
May 05, 2020

I am always treated like family The sales and service teams at this dealership are the best in my book. I am always treated like family each time I buy a new vehicle or take one of m More

by ODea8757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gavin Slattery, Vinny Laurita
April 30, 2020

Great Customer Service! Great experience in both sales and service department. The team is honest and always has the customer's best interest at heart. Thank you for making t More

by 1limoncello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Murphy
February 07, 2020

zero customer service and professionalism Called one day ahead to make a reservation for service. I was told over the phone it would be 1 hour of labor ($145) for a diagnostic fee but when I g More

by samsungt180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Nuccio
Feb 13, 2020 -

Mt. Kisco Chevrolet Cadillac responded

We are very sorry you were unhappy with your service experience. We apologize that our Customer Service Representative was not clear when you scheduled your appointment. To clarify, our Service Department charges a diagnostic fee of $145/hr per individual concern. If there are multiple issues, this process takes longer to diagnose, and therefore increases the cost. When you scheduled your appointment, you informed us of a noise with your power steering and a battery check. However, when you met with your Service Adviser, you had a total of 4 different items to be diagnosed, thus increasing the hourly diagnostic to a total of $290, which we felt was fair when considering the amount of work to be done. Keep in mind that this fee is waived when the work is authorized by the customer. We have addressed your concern with our call center to ensure that this is properly addressed in the future. We apologize for the inconvenience that this has caused you.

Feb 14, 2020 -

samsungt180 responded

Anytime i bring a car in for a "diagnosis" to any dealer or mechanic they diagnose for any and every problem, and basically give me a laundry list of things that need to be fixed. Here I was asking for a visual inspection of 4 specific items and all of a sudden its 2 hours of labor ? Give me a break.

August 05, 2019

Unacceptable I am not really a person to complain, if anything i give anyone the benefit of the doubt. i usualy go to Mt.Kisco cadilliac to get my usual changed or More

by Sarevalo20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gaynor
Aug 12, 2019 -

Mt. Kisco Chevrolet Cadillac responded

I am so sorry to hear you had this experience at our store. My name is Lauren Murphy and I am the Customer Experience Manager here at the dealership. I would like the opportunity to speak with you to gather more information and try to rectify the situation. Please call or email me at the number or email listed below. Thank you. Sincerely, Lauren Murphy Customer Experience Manager (914) 232 7733 x1111 lmurphy@mtkiscochevrolet.com

June 08, 2019

Service Department The service I needed for my Cadillac XT5 was impeccable. Kevin Feldman, service writer, followed through with all my needs and made sure everything wa More

by Johnleaf140
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Feldman, Greg Melito, Lauren Murphy, Gavin Slattery
March 20, 2019

How to be treated as bad as it gets My experience at buying a 30000 new camaro was horrendous... When I went to pick,up,the car, I waited 2 hours. For the financial manager then he treat More

by Chairman 15
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Howard Bragg, Gavin Slattery, Lindsay Bello
Mar 25, 2019 -

Mt. Kisco Chevrolet Cadillac responded

We appreciate you taking the time to review our store. The spilled coffee cup is actually a prop provided to our dealership from a company called “Smart Shield”. The product is an exterior and interior sealant made by Armor All that protects the vehicle from the elements and stains on the interior such as coffee. We will be removing these xxxxxxbecause they do look very realistic. My biggest concern is the experience you had at our dealership. I have taken the time to thoroughly evaluate your case and have realized we made an error when scheduling your delivery. I am so sorry that you were affected by this. We have made appropriate changes to ensure this does not happen in the future. We appreciate you taking the time to review us and let us know of an area in which we need to improve and most of all for your business. Thank you.

November 08, 2017

My new rude My whole process of buying a new truck was wonderful. From the ambience of the show room to the choice of trucks to look at and my salesman, Drew Fish More

by TwoChevys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Fisher