Muller Honda of Gurnee

Jerson Ocampo in my opinion is a top notch Salesperson. He took care of our wants and needs. I felt very comfortable with him and the staff we came in contact with. The whole place is number one in my book He took care of our wants and needs. I felt very comfortable with him and the staff we came in contact with. The whole place is number one in my book. I never felt this way at a car dealer thank you. He called that night to see how things went, that was Saturday night. On Monday he called again to see if there was anything more he could to. That’s the type of salesperson I enjoy working with. Thank you Jerson Ocampo I’ll recommend you to all my friends. More

Leesa, our salesperson was very good. She worked to get my wife into the exact CR-V she wanted. My only problem with the entire process had to do with our trade in. They stared at $2800 u She worked to get my wife into the exact CR-V she wanted. My only problem with the entire process had to do with our trade in. They stared at $2800 under Kelly Bluebook. I mentioned Carmax and they said they would redo it using Carmax. Why did I have to ask for that? That came back still well below the Kelly price but we took it. Then during the finance process the actual number used for the trade in was less than the Carmax price and I pointed it out. The finance guy went into an explanation that it had to do with taxes and we were getting the same trade value. It made no sense to either my wife or I. It was exactly the kind of double talk that frustrates me to no end at most car dealers. We used the Costco buying program but at the end of the day I’m not sure how much it actually saved us due to all the double talk. The finance process was very rushed and I felt kind of steamrolled. Bottom line is my wife loves the car and I’m glad we bought it. More

Joe worked with us through the whole process and was awesome! He kept on communication all day and answered every question we had, and even provided some details we didn’t know. When we arrived at the awesome! He kept on communication all day and answered every question we had, and even provided some details we didn’t know. When we arrived at the dealership to purchase he was very hands on and made sure the sale went very smoothly. More

Scheduled maintenance appointment over the phone and was able to get in same day which was great. The new building is very convenient with Service entrance sign visible and drive up auto garage door opener able to get in same day which was great. The new building is very convenient with Service entrance sign visible and drive up auto garage door opener very convenient. Service tech Shane got my information and was very cordial. Waiting room has plenty of chairs, complimentary coffee/water and bright. In/out was about 1 hour. More

I am writing to share the fantastic experience my partner and I had at your dealership. We were in urgent need of a vehicle, and our sales representative, Sumrit, exceeded all our expectations. Not only did and I had at your dealership. We were in urgent need of a vehicle, and our sales representative, Sumrit, exceeded all our expectations. Not only did he help us find the exact vehicle we were looking for, but he also worked tirelessly to ensure we got a great deal. Despite a few complications along the way, Sumrit remained incredibly patient. He took the time to find solutions and clearly explained every step of the leasing process, which made us feel confident in our decision. Beyond Sumrit’s help, the entire staff was friendly, accommodating, and helpful to everyone who walked through the doors. It’s clear that the team there enjoys what they do, making the environment welcoming and professional. Thank you for making our experience so smooth and amazing. We are thrilled with our new Honda! Best regards Mayra and Jesus. More

Great knowledge of what has to be done and very honest. Love those guys and recommend them highly Love those guys and recommend them highly More

Shane was knowledgable, helpful and courteous. Shane documented my concerns, had all maintenance promptly completed and had all concerns checked out and addressed as needed. God communication. Shane documented my concerns, had all maintenance promptly completed and had all concerns checked out and addressed as needed. God communication. More

I have been coming here since 2014 and I have to say that Alan Lauritzen is the best!! The Honda service team should be grateful to him!! Alan Lauritzen is the best!! The Honda service team should be grateful to him!! More

Very friendly great atmoshere. I didn't buy a car from here was here on behalf of our neighbor lady. We are care givers. I would consider buying are a car from Mueller Honda. Easy I didn't buy a car from here was here on behalf of our neighbor lady. We are care givers. I would consider buying are a car from Mueller Honda. Easy in easy out for recall work. Done well below estimated time. More