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Muller Honda of Gurnee
Gurnee, IL
661 Reviews
At Muller Honda of Gurnee, we believe buying or servicing a vehicle should be as exceptional as the Honda you drive. As part of the Muller Auto Group, a family-owned and operated dealer group serving Chicagoland and Northwest Indiana for over 50 years, we take pride in delivering a premium automotive experience built on trust, transparency, and true customer care.
Our award-winning team is here to make every step simple — from helping you discover the perfect new or Certified Pre-Owned Honda, to keeping your vehicle performing at its best with expert service and genuine Honda parts. We’re passionate about our customers, our cars, and our community — and it shows in everything we do.
When you visit Muller Honda of Gurnee, you’ll find a welcoming team, fair and upfront pricing, and a promise that you will not be disappointed.
Come see why so many drivers throughout Chicagoland and beyond choose Muller Honda of Gurnee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 661 reviews
December 31, 2025
Jason is outstanding with assisting me with responding to my questions & attention to detail. He has helped me for several years & is truly a value to customer needs! Thank you Jason for all your help!! my questions & attention to detail. He has helped me for several years & is truly a value to customer needs! Thank you Jason for all your help!! More
by shirley6222
Employees Worked With
December 23, 2025
Muller does a thorough job of car repair while doing what they say they are going to do. Caleb also explained things very well to my wife and I. Thank you ! they say they are going to do. Caleb also explained things very well to my wife and I. Thank you ! More
by Bbn563
Employees Worked With
December 21, 2025
Tony is friendly, courteous, and great at communicating issues and concerns. I recommend him for sure! issues and concerns. I recommend him for sure! More
by MarkP
Employees Worked With
December 19, 2025
Customer Service is always top notch. Have been using this location for Service over 20 years. Have been using this location for Service over 20 years. More
by Patgolf39
December 17, 2025
Initially we had a poor experience with Giovanni who refused to give us a vehicle quote and was not transparent on the ongoing Honda deals. When Andrew learned about our poor experience he stepped in an refused to give us a vehicle quote and was not transparent on the ongoing Honda deals. When Andrew learned about our poor experience he stepped in and connected us with Jason. Jason was super knowledgeable, transparent and helpful throughout the process of getting us a new car. More
by kjijo
December 17, 2025
Car buying made easy. Efficient and straightforward. No games. Gracie did an outstanding job.. Costco helped make this easy. Efficient and straightforward. No games. Gracie did an outstanding job.. Costco helped make this easy. More
by Mike
Employees Worked With
December 15, 2025
BUYER BEWARE. Especially if you are a women. Mark schwartz mgr of service dept. tried to intimidate me by coming around his desk and standing over me and yelling a Especially if you are a women. Mark schwartz mgr of service dept. tried to intimidate me by coming around his desk and standing over me and yelling at me. I wasn’t having it and told him I wasn’t paying for something they didn’t do. If I was a man he would have never come at me like that. He was yelling and someone in the area came and shut the door and said we don’t want to listen to this. Closing me in there with him. I got up and said I’m leaving do whatever. He banned me from dealership. I have 4 years left on my warranty. I wouldn’t go back there even if I could cause he would probably do something nefarious to my car. I wouldn’t trust that service dept he’s a petty little man. I hurt his precious little ego cause I wouldn’t cave to his aggression. More
by Dottieprosen
Employees Worked With
Mark Schwartz
December 05, 2025
Great customer service, finished repairs in the time frame stated and explained everything they did. Good experience. frame stated and explained everything they did. Good experience. More
by msteffenburg
Employees Worked With
December 04, 2025
Excellent customer service! The service staff are going thru the extra mile to provide the service their clients deserves. The service staff are going thru the extra mile to provide the service their clients deserves. More
by edestipona
December 03, 2025
From first contact via email, to several phone calls and text exchanges, the team at Muller was helpful and responsive. I worked with used car sales managers Joe Lage and Rob Meyrs in the lead up to my purc text exchanges, the team at Muller was helpful and responsive. I worked with used car sales managers Joe Lage and Rob Meyrs in the lead up to my purchase. At pick up, Jerson Ocampo took great care of me, answering all my questions, walking me through the features of a great Honda Passport, and sent me on my way. More
by Patrick
