Muller Honda of Gurnee

Great experience buying my car. Getting service has been awful. I called repeatedly in July to get service on my air conditioner. Always went to voicemail and no one called me back. Sent an online message a awful. I called repeatedly in July to get service on my air conditioner. Always went to voicemail and no one called me back. Sent an online message and no one ever responded. Meanwhile they keep trying to get me to sell my car back to them. I finally contacted a different Honda dealership to get service on my car. They answered both times I called. More

I would recommend this dealership to anyone! They made trading in my car and purchasing a new car so easy. Luis was great to work with!! They are worth your time!! trading in my car and purchasing a new car so easy. Luis was great to work with!! They are worth your time!! More

Honestly this dealership isn’t ethical nor a place you should buy a car. They only want to sell you a car if you’re willing to purchase the all weather package totaling 800$. I received an invoice email w should buy a car. They only want to sell you a car if you’re willing to purchase the all weather package totaling 800$. I received an invoice email which is attached stating that the car was pre sold and I have to purchase the after sale items the person before me ordered. Also on the phone they stated when I asked to pre buy that they don’t do that “incase there is damages to the vehicle” when it arrives but another person “pre bought accessories for the car” it definitely does not make sense to me. The day I went In the dealer it didn’t work out because my party was being stubborn and trying to negotiate. But I received a call from the most rudest sales manager stating he really wants to sell me the car but the “800$ worth of accessories were already attached so in order to be sold the car I would need to fork up that additional money” very terrible experience. So glad I bought my Honda hatchback sport at brilliance Honda instead. This place doesn’t deserve the Buisness. Only reason I’m giving 2 stars is because Gracie was truly an amazing girl. Management is terrible. Also got the all season weather mats and cargo tray for 199 at brilliance doesn’t make sense where they are pulling 800$ From. Don’t go here!!!!!!!! More

I feel that they fleeced my 85 year old mother by selling her a lemon of a used car. I know that it's always risky buying used, but there were issues the minute she drove it off the lot. We just had a $600 her a lemon of a used car. I know that it's always risky buying used, but there were issues the minute she drove it off the lot. We just had a $600 repair 3 months after buying it. So they either don't do good checks on what they are selling or they know there are issues and sell lemons to 85 year olds. More

I bought my car with Steve Friedman. Steve was able to help me find a car that was affordable and had everything I wanted. He answered every question I had with confidence and really made sure I was happy help me find a car that was affordable and had everything I wanted. He answered every question I had with confidence and really made sure I was happy with every decision I made. I wasn’t a fan of Honda’s before, but now they will be the only car I buy! I will be recommending Muller Honda and Steve Friedman to all of my friends and family. More

We got a great vibe the minute we walked in the dealerahip. Loved the friendliness of the staff and the great customer service! Love my new 2021 Honda CRV! dealerahip. Loved the friendliness of the staff and the great customer service! Love my new 2021 Honda CRV! More

Great service all around. Experience was straightforward and friendly. 2nd time buying from this group and both times were great. Brandon was friendly and knowledgeable. and friendly. 2nd time buying from this group and both times were great. Brandon was friendly and knowledgeable. More

Should have followed my Gut. I wanted to work with the Honda dealership in Libertyville but Gurnee had the car I wanted. In May 2020, Bought a certified preowned 2018 CRV. 4 mp. later I got a nail in tir Honda dealership in Libertyville but Gurnee had the car I wanted. In May 2020, Bought a certified preowned 2018 CRV. 4 mp. later I got a nail in tire took it to Libertyville Duxler. They told me I needed new tires before winter. Now mind you I purchased a 2018 vehicle with only 26,000 miles on it and I need new tires? I went back to Mueller Honda to let them know how disappointed I was and they said because it was still 40% left on the tire they met their certified preowned criteria. Now I know tires can last up to 60,000 miles. The only thing I can think of since this is a 2018 vehicle is that they switched tires on the vehicle and put on an old pair. More