Muller Honda of Gurnee

Mixed experience I gave 4 stars for my latest oil change appointment. I was very impressed with service (in a positive way), but, there was small disappointment - they I gave 4 stars for my latest oil change appointment. I was very impressed with service (in a positive way), but, there was small disappointment - they did not wash my car. Yes, I am very picky customer and expected that my car washed at the end of the service. They actually have big note posted on the counter that stated "if you do not want you car to be washed, please tell us...". So, as a default I assumed that my car will be washed, but it was not... When I see my car ready to be picked up (dirty as is was), I did not mentioned car wash because I was in a hurry, and have to leave for work. Well, lesson learned - next time I will specifically ask for car wash, no assumption that it is part of the package. Again, other than that service was excellent and I am very satisfied how I was treated as a customer. Many thanks. More

Excellent purchase experience! Our purchase experience at the Muller Honda Gurnee facility was an exemplary experience! Dave Krochmal did an excellent job of working out a lease tha Our purchase experience at the Muller Honda Gurnee facility was an exemplary experience! Dave Krochmal did an excellent job of working out a lease that allowed me to trade off an unwanted vehicle and get the debt built into my lease so in three years....VOILA! No more car debt! Thanks to Eric Bass in finance who made the deal work! A great bunch of folks who really care about the customer! More

Easy I've been leasing cars with David for the past 7 years. It is always super easy and super quick! I would recommend David to anyone looking for headac I've been leasing cars with David for the past 7 years. It is always super easy and super quick! I would recommend David to anyone looking for headache free experience. More

Service Very satisfied in every aspect of the service I received. Service was completed in a very timely manner I thought I would be there a lot longer than I Very satisfied in every aspect of the service I received. Service was completed in a very timely manner I thought I would be there a lot longer than I was. More

Crazy radio display My radio display had a mind of its own. They had not had this issue with any other CRVs. They ordered a new display and replaced the crazy one. So f My radio display had a mind of its own. They had not had this issue with any other CRVs. They ordered a new display and replaced the crazy one. So far... no issues! More

Best service Service guys are really awesome. They sure know what they are doing. Explains everything very well. Very approachable and welcome everyone. Very good Service guys are really awesome. They sure know what they are doing. Explains everything very well. Very approachable and welcome everyone. Very good customer service. More

Service center Was impressed with the honesty of the service department, also quick and efficient service. Reasonable pricing and also a very nice waiting area, will Was impressed with the honesty of the service department, also quick and efficient service. Reasonable pricing and also a very nice waiting area, will continue to give these guys my business. More

Experiences at Honda of Gurnee So, to start this off. I bought my car here and De Rosa was a pretty good business man so that was good. I signed 10miles on the car when it actually So, to start this off. I bought my car here and De Rosa was a pretty good business man so that was good. I signed 10miles on the car when it actually had 20 with the one I was given, nothing big just thought I’d put that there. But, where the star rating comes from is I thought going to a Honda Dealership for service on a Brand New Civic would be perfect sense, well I’ve been there a few times, and I mean like 3 times, and each had some kind little issue. I forget the very first one, but the 2nd time they forgot to put a cap back on after changing the oil which gave my car a weird and loud noise. Same exact thing happened to my brother luckily he caught it on time before leaving the dealership as he was aware of my experience. The 3rd time which was very recently, was that they felt the need to remove my coffee cup out of the cup holder and lay it on the my passenger seat. Why? No clue why it would bother them if you ask me. Most of my work is done at Honda Of Kenosha because of these experiences at this location. More

2016 Accord General Service Once again I brought my car in for regular service and Jason Fosdick took care of everything quickly and efficiently! I was very pleased with the tim Once again I brought my car in for regular service and Jason Fosdick took care of everything quickly and efficiently! I was very pleased with the timeliness of the service. More

Top notch service Friendly and knowledgeable staff that goes above and beyond. I was very impressed with how smooth the appointment went. I love that you offer evening Friendly and knowledgeable staff that goes above and beyond. I was very impressed with how smooth the appointment went. I love that you offer evening hours. More