Muller Honda of Gurnee

Service Department Excellent, courteous customer service. Clear communication, car ready earlier than promised while waiting. Warranty service offered. Reasonable prici Excellent, courteous customer service. Clear communication, car ready earlier than promised while waiting. Warranty service offered. Reasonable pricing on all other servicing requested and performed. More

Awesome as always Great service every time!! Chris is always cordial and responsive. I always recommend Muller Honda of Gurnee. Just call them and ask for Chris Harriso Great service every time!! Chris is always cordial and responsive. I always recommend Muller Honda of Gurnee. Just call them and ask for Chris Harrison in service. More

Honda Pilot service Consistent, excellent service. Explanation of work done and needed after check list always clear, concise and informative. Service representative Jaso Consistent, excellent service. Explanation of work done and needed after check list always clear, concise and informative. Service representative Jason demonstrates a positive attitude and care and concern for customer satisfaction. This is why My wife and I continue to select Muller Honda for vehicles and service. More

Quick and efficient Easy to drive in and several guys let me know someone would be with me soon (both reps were on the phone with customers when I drove in). I felt that Easy to drive in and several guys let me know someone would be with me soon (both reps were on the phone with customers when I drove in). I felt that I had barely settled in for the wait when I was approached with some updates on whether I wanted to take care of some "borderline" issues now or later and it wasn't much later before I was given my final paperwork. More

Regular Maintenance/Winter prep Service pointed out borderline issues and did not pressure me into decision, but helped me evaluate the situation with my driving habits enabling me t Service pointed out borderline issues and did not pressure me into decision, but helped me evaluate the situation with my driving habits enabling me to determine whether I wanted to wait, or immediate address. I also appreciated having my dashbboard screen display restored to the settings I drove in with. More

Good people The service deprtment was more than helpful when I showed them what i thought was a tiny crack in my windshield. it turned out to be something else a The service deprtment was more than helpful when I showed them what i thought was a tiny crack in my windshield. it turned out to be something else and cleaned it up. The service writer arranged for an oil change and tire rotation. All in all it was a pleasant experience. I’m not sure of the service writer’s name but there’s a Chris Wrublik on my receipt. More

Great Service was quick, efficient and complete. Service manager was polite and helpful answering all questions making necessary recommendations. Thank yo Service was quick, efficient and complete. Service manager was polite and helpful answering all questions making necessary recommendations. Thank you! I will return! Good job! More

I was lied to I was told that specifically my car should take 45mins or less but ended up having to ask them for my car back after 55mins had gone by and still they I was told that specifically my car should take 45mins or less but ended up having to ask them for my car back after 55mins had gone by and still they had to rush it out. I asked where they were gonna bring my car out, front of building or in garage, the guy said in garage only to wait and another guy come back with car leaving it in the front. They lied about multiple things and never considered my time. I have never been so disappointed from this service before. I may not come back, to spend $350 and not even sure if they truly did do the work or not is what really concerns me. More

Automotive care peace of mind Reviewed my maintenance records prior to taking car to dealer for oil change. Service writer pointed out air filter was two years old and rear differ Reviewed my maintenance records prior to taking car to dealer for oil change. Service writer pointed out air filter was two years old and rear differential service was due as was flushing coolant system. I had missed these and agreed they should be done. Last couple oil changes they alerted me to tires nearing end of life. I had those changed prior to this visit and they commented on the new tires. I appreciate them payin attention to my car’s maintenance needs. More

Excellent as always I have been using this dealership for 18 years and not once have they failed to do a great job. Always courteous and willing to do the best they can I have been using this dealership for 18 years and not once have they failed to do a great job. Always courteous and willing to do the best they can at a cost that reasonable for the industry. More