Muller Honda of Gurnee

Excellent Knowledgable Employees immediately gave me a friendly greeting, provided excellent customer service, and were very helpful and knowledgeable about the vehicles. Th Employees immediately gave me a friendly greeting, provided excellent customer service, and were very helpful and knowledgeable about the vehicles. They are always there to answer any questions you may have. More

very helpful in making the decision but not forceful Nick was able to help me an educated decision while not actively trying to influence a decision. He was able to understand my position as a buyer and Nick was able to help me an educated decision while not actively trying to influence a decision. He was able to understand my position as a buyer and gave me unbiased support throughout the process. More

Good service every time I bought my first car from this dealership and I love it. The employee gave me a very good deal and wasn't pushy towards me. The employees are very pa I bought my first car from this dealership and I love it. The employee gave me a very good deal and wasn't pushy towards me. The employees are very patience and welcoming. Usually not a long wait for services. I come here for all the maintenance on my vehicle. More

Poor Customer Service People in the service department have a very poor customer service. Walk in there standing for 5 minutes in front of the service people and they do no People in the service department have a very poor customer service. Walk in there standing for 5 minutes in front of the service people and they do not even approach or ask you for anything you need even though they are not doing anything at all. More

Very understanding of moms My experience here was great. They advised against a more expensive service I thought I needed and only charged me for one small thing. Then they vacu My experience here was great. They advised against a more expensive service I thought I needed and only charged me for one small thing. Then they vacuumed my van, complimentary, Then when I told them I’d have to pick it up the next so my husband could stay home with the kids (or else accept a ride from them but have to bring two kids and their car seats along) they dropped my van off at my house. It was wonderful. More

I was a walk in and they took great care of my car. The service area was great! I was a walk in and the service manager told me that was not a problem. He indicated it may take a bit longer but they wo The service area was great! I was a walk in and the service manager told me that was not a problem. He indicated it may take a bit longer but they would get my oil change done. He could not have been nicer! More

Friendly, no pressure and very knowledgeable This was my best car buying experience ever. They were very friendly and straight forward. I felt no pressure to make the purchase and they did ever This was my best car buying experience ever. They were very friendly and straight forward. I felt no pressure to make the purchase and they did everything to make the process as smooth as possible. More

Exceeds expectations Bought my first new car from this dealership. I have been returning for all routine maintenance. Customer service is top notch, their service departme Bought my first new car from this dealership. I have been returning for all routine maintenance. Customer service is top notch, their service department is as well. If you are new to the area, give them your business. Last visit I scheduled an oil change and tire rotation. Every other business I have seen in the past would have charged for the tire rotation even if it was not needed. I was pleasantly surprised when I picked up my bill. They checked out the tires, realized it was unnecessary then moved on with the oil change. The car was washed and moved to the front of the building when complete. Would recommend for service and if looking for a new vehicle. More

Recent survey Good service and Sales Technician provided quick response to car issue. Delivered on time car pick up and Mechanic provided a report of what was done Good service and Sales Technician provided quick response to car issue. Delivered on time car pick up and Mechanic provided a report of what was done and also any upcoming maintenance. More

Excellent Service I have always brought my Honda vehicles to Muller. Great service department. Service reps thoroughly explain what service will done and why. Would def I have always brought my Honda vehicles to Muller. Great service department. Service reps thoroughly explain what service will done and why. Would definitely recommend Muller to Honda owners for servicing their vehicle. More