Muller Honda of Gurnee

Great Service Mark communicated well and took care of the car in a timely manner. Good follow up after the car was serviced. Pleasant person to work with. Mark communicated well and took care of the car in a timely manner. Good follow up after the car was serviced. Pleasant person to work with. More

Juan C Arias Juan wasn't your typical stereotype of a salesman, he didn't wear a fake smile and try to sneak in extra commission for himself, no from minute one he Juan wasn't your typical stereotype of a salesman, he didn't wear a fake smile and try to sneak in extra commission for himself, no from minute one he was genuinely friendly, and ready to help. At every point through the process he remained calm and never pushed anything. There really isn't anything bad to say about Juan. He is what you want in a car salesman. Him and his coworker Phil worked together to help find me the lowest interest rate on the car as well, without a doubt if you are looking to buy a Honda from Muller Honda, ask for Juan C. Arias. More

Exceptionally good service! Last year I started my car search on the internet and Muller Honda of Gurnee name came out one of the first. So I filled my information with requireme Last year I started my car search on the internet and Muller Honda of Gurnee name came out one of the first. So I filled my information with requirements I had in mind. I had very quick response from Sales Consultant Juan C. Arias. He called me with car suggestions and emailed me pictures of cars available for sale. We set up a meeting the same day for me to come and see the options. When I arrived I was greeted by a very friendly sales person. That's how I've met Juan Arias, who is not only great professional but my very own car consultant now. I bought a car the next day after a tremendous work that was done by Mr. Arias getting me the best rates in finance considering my history of not so good credit. I was treated with respect and support all the time. The process of buying a car was very efficient and stress-free. This year my son is buying a car with help and a guidance of Juan C. Arias, great consultant, professional and a good friend. More

Great Service I would definitely recommend this service department to others. They did a wonderful job on my car. They got me in and out quickly. I’m very happy wit I would definitely recommend this service department to others. They did a wonderful job on my car. They got me in and out quickly. I’m very happy with the quality of their work. More

Horrible My recent visit to Honda of Gurnee was horrible! I was treated like crap. They didn't want to deal w customers. They didn't even bother explaining My recent visit to Honda of Gurnee was horrible! I was treated like crap. They didn't want to deal w customers. They didn't even bother explaining to me what was done and the charges. Also, they were in a rush that they wanted to get rid of me. I will not be going back there again. More

Fast and professional service Whenever I get my CR-V serviced, they start the work on time and finish fast. And it doesn’t cost an arm and a leg. The staff is always courteous and Whenever I get my CR-V serviced, they start the work on time and finish fast. And it doesn’t cost an arm and a leg. The staff is always courteous and respectful. More

Service due to a recall notice 1. Scheduling: gave me a time slot for service that I needed. Took the car in on time. 2. Accurately told me how long the work would take and deliv 1. Scheduling: gave me a time slot for service that I needed. Took the car in on time. 2. Accurately told me how long the work would take and delivered. (I was waiting for the repair to be completed). 3. Staff was very professional and courteous. Customer service was great. More

Excellent Time it took my previous experience the price. Friendliness, quality, cleanliness of the service area and waiting area. Location to my home. They Time it took my previous experience the price. Friendliness, quality, cleanliness of the service area and waiting area. Location to my home. They were very concerned because I am just getting over knee surgery. More

They went above and beyond to fix our vehicle. After buying a new vehicle, we had continued issues with Sirius radio. After several visits to “recharge” the system they finally kept my car for two After buying a new vehicle, we had continued issues with Sirius radio. After several visits to “recharge” the system they finally kept my car for two days and found the problem!!! The antenna was bad on a new car!!! They just kept at it til they found the problem!! More

Great Job They did and excellent job with a minimum of waiting. The waiting area was comfortable. Everyone was very cordial to us. They answered all questions They did and excellent job with a minimum of waiting. The waiting area was comfortable. Everyone was very cordial to us. They answered all questions. More