Muller Honda of Gurnee

Great Service , brought car in for scheduled oil change, found bad bearing in front wheel, was able to leave car and have them fix it. Kept me up to date on proble , brought car in for scheduled oil change, found bad bearing in front wheel, was able to leave car and have them fix it. Kept me up to date on problem and time frame to get the car back. More

Changed my mind about car dealership service. I have had excellent service starting with the purchase of my Honda Pilot in 2010. EVERYONE in the dealership is friendly and welcoming. They will gen I have had excellent service starting with the purchase of my Honda Pilot in 2010. EVERYONE in the dealership is friendly and welcoming. They will generally recommend only the work that needs to be done for the safety and longevity of your car. I've never had to bring my car back to have work repeated or corrected. I was never a dealership person before I began dealing with Muller Honda. I am very thankful for Dave, Jason, Linda, Robert, Tony, and all of the management personnel at Muller. Thank You. More

Service Advisor is the reason Our service advisor Jayson F. is the reason we choose this dealer. He is courteous and knowledgeable, as well as always willing to work around our sch Our service advisor Jayson F. is the reason we choose this dealer. He is courteous and knowledgeable, as well as always willing to work around our schedule. More

Leasing Everyone is friendly, pleasant and accommodating. All my questions were readily answered. Transfer from returning leased car to leasing another car wa Everyone is friendly, pleasant and accommodating. All my questions were readily answered. Transfer from returning leased car to leasing another car was effortless and timely. Will continue to do all auto business at this location. Started with Emilian years ago and he's my man. For sure. Emilian was from the beginning sensitive to my problems and concerns, made me feel safe and I knew I would not be taken advantage of. I know nothing about cars, numbers or procedures and he "spoon fed" through all procedures. More

Service The customer service I received from Chris, in the Service Dept was excellent. He made sure to provide active listening. His positive feedback made me The customer service I received from Chris, in the Service Dept was excellent. He made sure to provide active listening. His positive feedback made me feel comfortable. He even did a follow up call the following day regarding my vehicle. Thanks Honda Gurnee for such a great syafg member and a big thanks to Chris for your great customer service!! More

Nick was AMAZING When I went in, I knew my demands were high. Nick met every expectation and demand and went above and beyond. I couldn’t have asked for a more smooth When I went in, I knew my demands were high. Nick met every expectation and demand and went above and beyond. I couldn’t have asked for a more smooth and easy transaction. Not only that, but Nick went above and beyond on getting me the exact car and color I wanted when all the other dealers around said they couldn’t. More

Quick service but one pet peeve So I only come here for oil changes and maintenance minder service. Get my tires and brakes from other places. The service is quick, staff general So I only come here for oil changes and maintenance minder service. Get my tires and brakes from other places. The service is quick, staff generally nice. But one thing drives my nuts. They always put an oil change reminder sticker saying come back in 3,000 miles or 3 months. My car goes 6,000 miles/6 months. The maintenance minder tells me when to come in. It uses synthetic oil. Why do they put a sticker with inaccurate info on my windshield? It’s disingenuous at best and shady at worst, trying to get me in for unnecessary oil changes. More

Great service Service center advisor (Alan Lauritzen) was very mindful of my concerns on my car. He's very respectful of my time too. He addressed all my issues a Service center advisor (Alan Lauritzen) was very mindful of my concerns on my car. He's very respectful of my time too. He addressed all my issues and went out of his way to fund some answers More

Service Good job -but I had to call for two days to make appt they would transfer me to service & no one would pick up the phone. Good job -but I had to call for two days to make appt they would transfer me to service & no one would pick up the phone. More

Got new tires Great service !! They got me in and out and were very friendly and accomodating. I will always take my cars there and they have great coffee Great service !! They got me in and out and were very friendly and accomodating. I will always take my cars there and they have great coffee More