Muller's Woodfield Acura

Short version: When they say: "When you Short version: When they say: "When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same unc Short version: When they say: "When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same uncompromising standards of a brand-new Acura" this really means: "Used cars are often repainted and that this is an acceptable aftermarket modification for a certified used car." (This is a direct quote from Chris Eugenis, General Manager.) I strongly urge you to NOT buy a car from Muller's Woodfield Acura! Detailed Version: When I bought my Certified Pre-Owned Acura MDX from Mueller's Woodfield Acura, I expected to receive exactly what they advertised: "When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same uncompromising standards of a brand-new Acura." "Each vehicle must also pass a 150-point vehicle inspection." "Every vehicle must pass stringent measures before it can become a Acura Certified Pre-Owned." (Editors note: I omitted the non-relevant information in the above quote from their website. Please see http://www.mullerswoodfieldacura.com/acura-certified-preowned.htm for the full text.) After owning the car for a few weeks, I came to truly understand how Mueller's Woodfield Acura defines "Certified" and "uncompromising standards of a brand-new Acura." Apparently this means: - A repainted passenger front rear door is an uncompromising standard - A repainted passenger rear door is an uncompromising standard - A repainted rear quarter panel is is an uncompromising standard - Repainting both the front and rear bumpers is an uncompromising standard - Grinding sounds from the rear brakes due to installation of Non-Acura aftermarket parts is an uncompromising standard - Conveniently omitting these items from the “150 point vehicle inspection” is an uncompromising standard I did take action and reviewed the situation with Chuck Como (the used car department manager) and indicated that this car was clearly misrepresented and that I was not satisfied. Chuck offered to complete a search and procure a similarly equipped vehicle at which time we would make a good-faith trade/repurchase. He also indicated that this could take 3 weeks or up to 6 months. I naively agreed and proceeded to follow-up every two weeks. Unfortunately, after 4 months had gone by, exactly nothing transpired but quick talking. I continued to escalate and expressed my dissatisfaction to the Chris Eugenis, the General Manager. At one point, Chris agree to pay to have the body panels in question repainted by an outside shop. However, when the verbal estimate for the work was provided ($3k), this agreement was quickly recanted. A few weeks later, the rear tailgate began to rust. Muller's service did provide an excellent loaner vehicle and did get the hatch quickly repainted. Unfortunately, when I inspected the work and pointed-out that there was now a paint sag on the newly repainted tailgate, the Service Manager indicated that he could not see the problem and would do nothing. I was speechless. Following-up with Chris Eugenis was an exercise in futility. Chris informed me that used cars are often repainted and that this is an acceptable aftermarket modification for a certified used car. (So that’s the value of “Every vehicle must pass stringent measures before it can become a Acura Certified Pre-Owned?”) The only solution that Muller’s Woodfield Acura was willing to offer was my trade-in plus $7000 more for a year newer vehicle. Chris could only tell me “to be reasonable with my expectations.” I continued to escalate and spoke with the owner, Trudy Mueller. We had an excellent conversation which also included a nice discussion about her recent trip to Egypt. Unfortunately, when it came to resolving my issue, this was apparently a bother and not worth her time. Trudy did not return my follow-up calls. In the end, I become so frustrated with their poor service that I stopped calling them and stopped going there. I guess that Muller’s Woodfield Acura wore me down enough and won. Today I am proud to be a loyal customer to CONTINENTIAL ACURA IN NAPERVILLE! So the choice is yours. If you care to avoid aggravation such as this, I would strongly urge you to avoid Muller’s Woodfield Acura and make the drive to another dealer. To Mueller's Woodfield Acura: If any of this is untrue, I welcome you to contact me so I can read my notes to you and refresh your memory. I'll gladly change my rating if you live up to your original agreement to pay to have the passenger doors, rear quarter and bumpers repainted at Royal Coach. You have all of my information and can easily reach me directly or through DealerRater. More

A few months ago I was in the market for a certified 2008 TL and Muller had the best selection! Chase and Tommy were great to work with! They treated me like a friend and were willing to work with me on pr TL and Muller had the best selection! Chase and Tommy were great to work with! They treated me like a friend and were willing to work with me on price as we as other aspects of the sale. They have many years of sales experience between the two of them and they were willing to put in a lot of time to get me the right deal. If I am ever in the market for another Acura I would go back to Chase and Tommy as my sales representatives. They were great to work with and made the whole experience a pleasure! More

We just bought our new MDX in Muller's Woodfield Acura. Grant was our sales person. He was very knowledgeable, polite, considerate and treated us professionally. He not only spent time introducing the grea Grant was our sales person. He was very knowledgeable, polite, considerate and treated us professionally. He not only spent time introducing the great feature of MDX and how to use them to us, but also showed us the differences between similar maker & models. Thanks to Grant and his team, we had pleasantly experience in buy a new car. Grant also answered our questions quickly even after we bought the car. More

Acura at Woodfield was fantastic. Just bought a 2010 TSX - Grant the internet manager was helpful, considerate and wanted to make sure that our requirement and needs came first. No issues taking the car out - Grant the internet manager was helpful, considerate and wanted to make sure that our requirement and needs came first. No issues taking the car out to a mechanic. Would recommend this dealership to all. More

first went to palatine acura in palatine ill they kept giving us the runaround about our trade in and also percentage rate of new car. thought deal was made with acura in palatine but next day finance guy giving us the runaround about our trade in and also percentage rate of new car. thought deal was made with acura in palatine but next day finance guy said we could not get rate or value for our trade in. my husband said to try mullers acura was hesitant at first and was just going to stick it out with palatine acura I AM SO GLAD I DID NOT STAY WITH PALATINE ACURA!!!! Finance guy was real shady and a con at palatine acura. So i called up Sebastian in Mullers acura set up meeting time and Sebastian was no nonsense right to the point reasonable sales guy love his saying "if it makes sense to you and makes sense to us" then we have a deal! Sebastian asked me what my plan was and he really listened and i was aable to get a good deal for my trade in and get my new MDX!!! so if you want a new acura please see Sebastian at Mullers Acura he is no nonsense straight to the point sales person. More

Contacted Miles on 01-11-12 to discuss the purchase of a Contacted Miles on 01-11-12 to discuss the purchase of a 2012 Acura TSX. I explained to Miles that I had shaky credit (600'S) and that I wanted to t Contacted Miles on 01-11-12 to discuss the purchase of a 2012 Acura TSX. I explained to Miles that I had shaky credit (600'S) and that I wanted to trade in my current 2011 vehicle due to my wife having cancer and going thru chemotherapy as the vehicles seat was uncomfortable to her and hurting her legs when she got in and out of the car. MIles assured me there would be no problems getting financed so I went to the dealership. I have purchased several other vehicles from the dealership so I was confident this could be done. When I arrived John Tripoli and Miles worked with me (bought vehicles from John also) and we were able to negotiate on a price. Miles had my financing approved within minutes thru Acura financial and we had ourselves a deal. A special thank you to Miles for everything you've done for me over the years. I really appreciate all you've done for me. My wife is now able to comfortably sit in the car without pain or injuring her legs. The dealership will be highly recommended by myself and family for all future purchases. Although Nick was not in on the 11'th a special thank you to you also Nick as you have assisted other family of mine in purchases at the dealership. More

We just purchased a 2012 Acura TSX Sport Wagon from this dealership. Before even stepping foot in the dealer, I had contacted them through their website and received a very attractive quote from Sebastian. dealership. Before even stepping foot in the dealer, I had contacted them through their website and received a very attractive quote from Sebastian. Had a few follow up questions for them, including a request for measurements of the cargo area, and Sebastian was always prompt in getting me answers After talking to other dealers, we decided that we would make the purchase from Muller's and I'm glad we did. Reserved the car over the phone with a small deposit, and Grant was helpful in having all the paperwork ready for my wife and I. By the time we got to the dealer, most of the paperwork was done so all we needed to do was inspect the car, sign some paperwork (we financed through Acura), and drive off in our new ride. Overall, a painless process and a great deal with professional salespeople. More

I had an enjoyable experience buying my new Acura through Muller's Woodfield Acura. There was never any pressure by the dealers to "close the deal". I was given a fair trade-in on my 10 year old Camry. When Muller's Woodfield Acura. There was never any pressure by the dealers to "close the deal". I was given a fair trade-in on my 10 year old Camry. When it came time to view their offer, I couldn't refuse because it was so generous. There was no room to haggle down, I would have insulted them to do so. I drove home that day with my new 2012 RDX and am very satisfied. I should have made the step up to a "luxury brand" years ago. More

We have dealt with this dealership since 1994 and have always been treated courteously. The salesman (John) remembers our names and greets us even if we are just in for service work. Our most recent pur always been treated courteously. The salesman (John) remembers our names and greets us even if we are just in for service work. Our most recent purchase was our first contact with Myles and he clearly explained everything regarding the financing and the paperwork went smoothly. Service work on our previous auto was always done as promised and if a problem was discovered we were advised of it before we had to return to the dealership for the vehicle. More

I had been driving my previous car for the last 12 years until I was in an accident and forced to buy another car. So this was my first car buying experience in more than a decade. I did my thorough resea until I was in an accident and forced to buy another car. So this was my first car buying experience in more than a decade. I did my thorough research, knew the make/model I wanted, and found a 2009 Used with really low mileage at a VERY fair price on Autotrader.com. I stopped at Muller's Woodfield Acura after work to take a test drive, but was not expecting to buy it that night. Grant was the type of salesperson I had hoped to deal with. He was knowledgeable, polite, personable, and most importantly, not pushy. I don't have a deep credit history, so financing was a bit of a struggle, but he was persistent in finding me a decent rate with one of their banks. After we found one that approved me, we discussed price. Again, he was very flexible in negotiating lower monthly payments and helped me come up with a deal that I felt comfortable completing that night. Sebastian was the finance manager who made the signing process very smooth and hassle-free. No hidden costs, no force-feeding me other deals or additional sales. Just an easy, worry-free transaction. They also offered to return my rental car to the nearest Enterprise so I wouldn't have to deal with that. My overall experience is that I walked into Muller's Woodfield with a lot of weight on my shoulders: recent accident, rental car costs adding up, car search not yet finished, financing and insurance to figure out, etc. I walked out a few hours later with a very clear mind and a car that fits me perfectly. I would highly recommend these guys to anyone looking to buy a car. Lastly, I just wanted to give my opinion regarding the negative review below mine: -Why give such a damaging 1-star rating for an experience you caused? If they politely refused service to you because you threatened legal action the minute you walked in, how can you blame them? Doesn't seem like that warrants you logging in here and typing up a review that could damage their reputation. Just go get an oil change elsewhere. More