Muller's Woodfield Acura

Mark Dettlo - Outstanding Service I would like to thank Mark for his outstanding service and support. I recently called Mueller's service department due to a service mishap and pricing I would like to thank Mark for his outstanding service and support. I recently called Mueller's service department due to a service mishap and pricing concern. Mark took the time to explain the product and installation pricing and informed me of Mueller's on-line coupon that would save me 15% off my entire bill. Based on the Mark's dedication to the customer, I am confident his team has the same passion and highly recommend Mueller's Service Department. Thanks Mark! Larry S. Elk Grove Vlg, IL 2010 TL SH-AWD 2008 TL TypeS (should have kept this one!) More

Bought a new MDX. I just purchased a new MDX from Richard Kaskel. Best experience I have ever had. He was a true professional. Very upfront with everything and very kno I just purchased a new MDX from Richard Kaskel. Best experience I have ever had. He was a true professional. Very upfront with everything and very knowledgeable about the car. I felt I got a very good price and the whole process was seamless. I highly recommend that you see Richard for your next car purchase. More

Poor customer service and respond POOR respond - I bought a 2015 MDX in July with The Protector protection, waiting 2 months about the warranty informaiton and called the dealer sales POOR respond - I bought a 2015 MDX in July with The Protector protection, waiting 2 months about the warranty informaiton and called the dealer sales more than 3 times and left 2 message, receive no respond. Then after 4 months, called again and left an upset message to the rep and finally got attention and receive a call back same day. However, he promised to call back the next morning for status of the warranty package, then 2 weeks pastby. NO call back! still don't have POOR Customer service call - called today to schedule for software update, being transfer and on hold for 3 times for the service department to answer after 3 mins hold, at the end the customer service ask me do I want to continue to hold? Should I say - Yes for another 10 mins? This is not a good dealership service practice. More

Best Service Department Ever I seriously cannot remember the last time I have been treated so well. Totally unbelievable! Kim is just awesome. She just went so far beyond the c I seriously cannot remember the last time I have been treated so well. Totally unbelievable! Kim is just awesome. She just went so far beyond the call of duty, took such good care of me, and I cannot say enough about her. She is a great asset to the company. Much thanks and appreciation to Kim and her manager, Mark. Not only do I love the Acura cars, I now love the service!!!! Such quality in both!!!! More

Acura TSX Purchase I purchased a 2012 TSX after several months of searching. I had the pleasure of working with Seth. When I first got there I had initially asked for an I purchased a 2012 TSX after several months of searching. I had the pleasure of working with Seth. When I first got there I had initially asked for another sales representative as he was the person who took my call and we initially discussed my interest in the TSX. When I got there, the rep was busy with other clients as I missed my appointment. However, after 20 minutes of waiting, Seth approached me and I told him my interest of viewing the vehicle. He went to talk to the other rep and within 5 minutes came and assisted me. He was very personable and overall the experience was pleasent and quick. Overall, I had a great experience and Seth provided great service and has even followed up, which in my book is meaningful to creating an overall great car buying experience. More

Acrua MDX Purchase We just bought an MDX from the dealer. We worked with Seth Gibrick and we were pleased with his service and for being upfront with us and acting prof We just bought an MDX from the dealer. We worked with Seth Gibrick and we were pleased with his service and for being upfront with us and acting professionally throughout the process. Thanks Seth! More

Extremely Disappointed; Terrible Customer Experience I went to this dealership with the intent on being a repeat customer. I had bought a 2005 TSX from this dealership and have been pleased with the vehi I went to this dealership with the intent on being a repeat customer. I had bought a 2005 TSX from this dealership and have been pleased with the vehicle and the service department. I test drive the MDX with Tommy Pililimis and he basically just sat through the test drive. He was not offering any information about the vehicle or the features. I liked how the vehicle drove so I set-up an extended test drive on 7/2/2014. When I arrived the vehicle was not ready and I was given a dirty service loaner without the features I had requested. After the extended test drive I still liked the vehicle so I decided to give this dealership one more chance. I called the GM Chris Eugenis on 7/21/2014 to express the terrible experience I had had with the salesman and the dealership and to discuss how we could move forward with a final test drive as we had narrowed our decision down to the MDX and the Infiniti QX60. Chris never apologized for the poor service and then he stated he would have a salesperson call me. A few hours later Tommy called me to schedule a final test drive. I was shocked the GM sent me back to the salesman that I expressed concerns about! I asked Tommy to explain some of the safety features of the MDX and he said “Didn’t I go over those with you already?” Again I was shocked by this response! In summary, I purchased the Infinit QX60 this week from Infiniti of Hoffman Estates. At the Infiniti dealership I received professional service through the whole process. Prior to every test drive a salesperson explained the features of the vehicle and the Sales Manager spoke with me during every visit. The treatment I received from Infiniti of Hoffman Estates is what you would expect when you are purchasing a luxury brand…not the unprofessional service I received at Muller’s Woodfield Acura. More

See Malik Hussain for a positive experience! After a very frustrating couple of visits to a different Acura dealer, and on a whim, I contacted Muller via the internet. As promised, I received an After a very frustrating couple of visits to a different Acura dealer, and on a whim, I contacted Muller via the internet. As promised, I received an "instant quote" from Muller via email and a follow-up call the next morning from Malik, the internet sales specialist. He asked if I wanted to communicate by phone, text or email. I told him text was fine. I spelled out what I was looking for (a new 2014 Acura MDX) in black or graphite, with Tech package. I told him what add-ons I wanted and what I was willing to pay. He immediately told me that he had it in stock, agreed to my "ask" and invited me to come in by close of business Monday to finalize the purchase. My wife and I showed up, picked out the car we wanted and began closing process. After some relatively minor negotiations, Malik gave us a fair trade-in for our 2005 Honda Pilot (matched Carmax appraisal). Most importantly, EVERY aspect of the deal was met with no games. The process was smooth and stress free. Malik is a great "low pressure" salesman who lives up to his word. He will walk you through everything so there are no surprises. A great experience all made possible by Malik. I will get my new car serviced at Muller because they are honest. More

Pre-owned Certified Acura TL Purchase The most seamless car deal I have ever made! Looked up my pricing on the internet sales and checked other dealers as well but got the usual run around The most seamless car deal I have ever made! Looked up my pricing on the internet sales and checked other dealers as well but got the usual run around! Until I called Muller and got Kevin who was more than willing to physically check the cars they had for me, and he gave me accurate and honest information on the phone! Went in that night and bought the car. He had Tommy helping us with all the paper work and he showed me how to set up my phone etc. He was awesome too! No BS, no hassles, just found what I wanted at a fair price! Would recommend this dealer to anyone! More

Acura TL Purchase I purchased a 2013 used Acura TL last week and had the pleasure of working with Dan Blanchfield, Internet Sales Manager. Overall, my wife and I had a I purchased a 2013 used Acura TL last week and had the pleasure of working with Dan Blanchfield, Internet Sales Manager. Overall, my wife and I had a great experience! Dan was great to work with, extremely professional, and knowledgeable. Overall it was the most pleasant car buying experience we have had! More