Muller's Woodfield Acura

Sebastian Wrobel was very knowledgeable in regards to the car and financing options. He was also very friendly, honest and easy to work with during the entire process. We would highly recommend Sebastian to car and financing options. He was also very friendly, honest and easy to work with during the entire process. We would highly recommend Sebastian to anyone who's in the market or considering purchasing a new or used vehicle. We are looking forward to working with him in the future. More

My wife and I recently leased two new Acura’s from Sebastian Wrobel at Muller's Woodfield Acura. We initiated our purchase process online by requesting quotes from 5 area Acura dealers. Sebastian wa Sebastian Wrobel at Muller's Woodfield Acura. We initiated our purchase process online by requesting quotes from 5 area Acura dealers. Sebastian was quick to respond to our inquiry and thoroughly answered all of our questions. Sebastian not only provided the best online quote for the vehicles we were interested in leasing, but he gave us personalized attention above and beyond the other dealers to ensure the lease programs best fit our needs. When we first contacted Sebastian, we were nearly a month away from leasing our new vehicles and Sebastian never pressured us to make the deals sooner than our desired timeframe. After getting all of our online quotes and speaking to several dealers, we decided to bypass all of the closest Acura dealers and drove 45 miles to purchase the vehicles from Sebastian. Upon arrival to Muller's Woodfield Acura, Sebastian greeted us at the door with a friendly smile. He showed us to our new vehicles that he had prepped and ready to go. Sebastian provided us with ample time to test-drive both vehicles and answered all of our questions about them. When it came time to complete the paperwork, Sebastian had prepared the papers before our arrival and got us through the process in a timely fashion. Throughout this purchase process, we found Sebastian to be a class act who genuinely appeared to have his customer's interest at heart. We are grateful that we found Sebastian Wrobel through our online search and we would highly recommend him and Muller's Woodfield Acura to anyone purchasing a new vehicle. Sebastian truly provided us with the best car-buying experience we have ever had!!! Thank you Sebastian!!! Tim & Terri More

John was professional in his sales approach, provided a very competitive price, and went out of his way to make the purchase as simple as possible (e.g., he brought the required documents to my office for very competitive price, and went out of his way to make the purchase as simple as possible (e.g., he brought the required documents to my office for me to execute prior to picking up the new vehicle). When I brought my wife in for a test drive, he was well prepared for our visit, with a vehicle ready for our immediate use. His respect for our time and professionalism was much appreciated. The other members of the dealer staff I encountered were equally professional. It's apparent this dealership understands the time sensitivity of busy professionals. More

Sebastian was very helpful, very friendly, and easy to work with. He was also very straightforward and there were no "surprises" at all during the experience. He told me all the facts about the car, and work with. He was also very straightforward and there were no "surprises" at all during the experience. He told me all the facts about the car, and the price was very reasonable. He was very attentive to questions and supplied all the information I asked for. Overall, great experience and Sebastian was very helpful, honest and friendly! More

I am a longtime Acura customer and was looking to lease my fifth Acura vehicle. After doing my homework, I decided to request an Internet lease quote from Muller's, based on their selection and location. I my fifth Acura vehicle. After doing my homework, I decided to request an Internet lease quote from Muller's, based on their selection and location. I was quite surprised at the excellent lease rate quoted, and within minutes, salesperson Sebastian Wrobel contacted me asking me how he could help. Aggressive sales tactics will quickly send me packing. But the only thing aggressive I received was further confirmation of the great sales price and lease payment. No haggling, no up-selling, no pressure. After exchanging some basic information, I drove 120 miles to Muller's anticipating an easy sign-and-drive experience, and that's exactly what I got!! I was greeted by friendly staff and Sebastian was ready to answer any questions or address any concerns I might have. The finance department at Muller's was easily the fastest and friendliest I've worked with in my 33 years of buying cars. No surprise numbers, no pressure to buy add-ons I don't really need, and all of my questions were answered clearly. I understand that dealers need to be profitable and customers want to be treated with respect and fairness. I feel that my experience at Muller's met both those expectations and more. I will definitely recommend Muller's and Sebastian Wrobel to my friends and family, and I look forward to coming back in two or three years for my next great deal! More

Wow lots of great reviews. My wife and I must be the only ones who had bad experience at this dealer. This is her letter to Mueller, and Acura HQ. Dear Management of Muller’s Acura, I had hop only ones who had bad experience at this dealer. This is her letter to Mueller, and Acura HQ. Dear Management of Muller’s Acura, I had hoped that when I sent this e-mail out it would be on better terms. My husband and I purchased a 2012 Acura TL from your dealership last weekend on August 25. We had been working with Sebastian Wrobel via e-mail. We are from Appleton, WI. When our offer was accepted we made the decision to drive the almost four hours to Illinois to complete the paperwork and drive the car home. It takes a lot of trust to make a $37,000 purchase based on a few e-mail exchanges and pictures on the internet. But we did our homework on Muller’s Acura and felt were in great hands. You had exemplary comments and came highly recommended. We were confident we did the right thing. Unfortunately that trust dissolved when we finally got to your dealership. We were rushed through the paperwork, was shown the car while it was “being prepared to be taken home” in the service area. We were not offered a test drive, please remember this was the first time we ever saw the car in person. Finally we waited for about three hours before we even got to Finance to complete the paperwork. We got to your dealership at 12:00 noon. That was three hours of waiting. We did not get a walk-through on how to operate the vehicle. We spent 15 minutes in your lot trying to figure out just the basics before we felt comfortable driving it back to Wisconsin. Earlier when we asked Sebastian for directions on the best way to return to Wisconsin using highways his reply was, “Your car has a GPS you’ll figure it out.” That was rude and unprofessional. He should have been more sensitive to the fact that we drove almost 4 hours to give your company our business. My biggest disappointment was the condition of the car. We have purchased several new cars in the past, five to be exact. Acura was our first premium brand and we expected better service especially from such a prestigious dealership as Muller’s and the luxury it sells. There were coffee droplets in the car, sticky soda droplets, the entire interior was dusty and had some kind of white powdery stuff on the dashboard, there were sand and dirt in the trunk, the middle seatbelt was sticky, the car’s exterior had not been washed and what shocked me the most was that gas tank was completely empty. I have never had a dealership sell me a car and then not fill the gas tank for us. I almost cried in your parking lot. I expected the Lexus experience after I just spent $37,000. Muller’s should have been able to deliver on that type of customer service. We now had to spend another $64.00 to fill the gas tank and take our car home. We spent three hours waiting I was under the impression that in that time my car was being cleaned internally and externally. I expected my car to be in immaculate condition. I should hope that Muller’s also has the same high standards such as mine. You should be ashamed that you let a car leave your lot in that condition with a customer. The customer service and product condition was only slightly above a local corner used car lot. Several used car lots treated me better and delivered at least a clean car. Purchasing a vehicle whether it is brand new or previously owned or whether it was $5000 or $50,000 is exciting all the same. Had I known this was the level of customer service I was going to receive I would have gladly paid the additional $5000 to purchase that same car in Appleton at Bergstrom Acura. I would be hard pressed to recommend Muller’s Acura to any of my family and friends. Word of mouth is a very strong advertisement tool. Your prompt attention to this inquiry would be appreciated. If anything at all I would hope this sheds some light on areas that your business could improve on. Sincerely, Kou and Dao Vang More

This is the 4th new car we've purchased/leased in the last 2 years, and this was the best experience by far! The dealership was very clean & in a good location and all the staff we worked with were ve last 2 years, and this was the best experience by far! The dealership was very clean & in a good location and all the staff we worked with were very friendly - from the receptionist to the porter. Chase (our salesman) and Miles (our Finance guy) both did a great job getting us in the car we wanted, and both went above and beyond to make sure we'd explored every finance method/option available, and ended with a payment that worked for us. We could not be any more thrilled with the new vehicle or the buying process and will certainly recommend Muller's to anyone looking for an Acura! More

Just purchased a new 2012 base MDX from Muller's Woodfield Acura in Illinois Initially, I was doing research and planned to purchase next year, but ended up purchasing on Saturday (7/21/2012). I ha Woodfield Acura in Illinois Initially, I was doing research and planned to purchase next year, but ended up purchasing on Saturday (7/21/2012). I had contacted four other local Acura dealers in the Chicago area, and none were as competitive on price. All of my negotiation was done via email/phone prior to stepping into the showroom. Grant Goering (Internet Sales Manager of Muller) is the only person who was willing to negotiating with me, answered all of my questions (truthfully providing me the itemized incentives, rebates, dealer discount, etc.) in a honest/straight forward fashion and kept the ball rolling. Grant was very knowledgeable/polite and treated me professionally. I even got the opportunity to meet the owner, Mr. Muller. Mr. Muller was very interested in earning my business and helped ensure a smooth transaction. Overall, I am very happy with Muller's Woodfield Acura and I think I got a good deal. More

I bought a new MDX from Muller's Woodfield Acura, and the experience could not have been better. If you are looking for a luxury SUV, buy an MDX. If you buy an MDX, buy it from Muller Woodfield. They know ho experience could not have been better. If you are looking for a luxury SUV, buy an MDX. If you buy an MDX, buy it from Muller Woodfield. They know how to take care of customers. The salesman, Tommy Pililimis, was also great to deal with. They have earned a customer for life. More

Short version: When they say: "When you Short version: When they say: "When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same unc Short version: When they say: "When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same uncompromising standards of a brand-new Acura" this really means: "Used cars are often repainted and that this is an acceptable aftermarket modification for a certified used car." (This is a direct quote from Chris Eugenis, General Manager.) I strongly urge you to NOT buy a car from Muller's Woodfield Acura! Detailed Version: When I bought my Certified Pre-Owned Acura MDX from Mueller's Woodfield Acura, I expected to receive exactly what they advertised: "When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same uncompromising standards of a brand-new Acura." "Each vehicle must also pass a 150-point vehicle inspection." "Every vehicle must pass stringent measures before it can become a Acura Certified Pre-Owned." (Editors note: I omitted the non-relevant information in the above quote from their website. Please see http://www.mullerswoodfieldacura.com/acura-certified-preowned.htm for the full text.) After owning the car for a few weeks, I came to truly understand how Mueller's Woodfield Acura defines "Certified" and "uncompromising standards of a brand-new Acura." Apparently this means: - A repainted passenger front rear door is an uncompromising standard - A repainted passenger rear door is an uncompromising standard - A repainted rear quarter panel is is an uncompromising standard - Repainting both the front and rear bumpers is an uncompromising standard - Grinding sounds from the rear brakes due to installation of Non-Acura aftermarket parts is an uncompromising standard - Conveniently omitting these items from the “150 point vehicle inspection” is an uncompromising standard I did take action and reviewed the situation with Chuck Como (the used car department manager) and indicated that this car was clearly misrepresented and that I was not satisfied. Chuck offered to complete a search and procure a similarly equipped vehicle at which time we would make a good-faith trade/repurchase. He also indicated that this could take 3 weeks or up to 6 months. I naively agreed and proceeded to follow-up every two weeks. Unfortunately, after 4 months had gone by, exactly nothing transpired but quick talking. I continued to escalate and expressed my dissatisfaction to the Chris Eugenis, the General Manager. At one point, Chris agree to pay to have the body panels in question repainted by an outside shop. However, when the verbal estimate for the work was provided ($3k), this agreement was quickly recanted. A few weeks later, the rear tailgate began to rust. Muller's service did provide an excellent loaner vehicle and did get the hatch quickly repainted. Unfortunately, when I inspected the work and pointed-out that there was now a paint sag on the newly repainted tailgate, the Service Manager indicated that he could not see the problem and would do nothing. I was speechless. Following-up with Chris Eugenis was an exercise in futility. Chris informed me that used cars are often repainted and that this is an acceptable aftermarket modification for a certified used car. (So that’s the value of “Every vehicle must pass stringent measures before it can become a Acura Certified Pre-Owned?”) The only solution that Muller’s Woodfield Acura was willing to offer was my trade-in plus $7000 more for a year newer vehicle. Chris could only tell me “to be reasonable with my expectations.” I continued to escalate and spoke with the owner, Trudy Mueller. We had an excellent conversation which also included a nice discussion about her recent trip to Egypt. Unfortunately, when it came to resolving my issue, this was apparently a bother and not worth her time. Trudy did not return my follow-up calls. In the end, I become so frustrated with their poor service that I stopped calling them and stopped going there. I guess that Muller’s Woodfield Acura wore me down enough and won. Today I am proud to be a loyal customer to CONTINENTIAL ACURA IN NAPERVILLE! So the choice is yours. If you care to avoid aggravation such as this, I would strongly urge you to avoid Muller’s Woodfield Acura and make the drive to another dealer. To Mueller's Woodfield Acura: If any of this is untrue, I welcome you to contact me so I can read my notes to you and refresh your memory. I'll gladly change my rating if you live up to your original agreement to pay to have the passenger doors, rear quarter and bumpers repainted at Royal Coach. You have all of my information and can easily reach me directly or through DealerRater. More