Muller's Woodfield Acura

We have dealt with this dealership since 1994 and have always been treated courteously. The salesman (John) remembers our names and greets us even if we are just in for service work. Our most recent pur always been treated courteously. The salesman (John) remembers our names and greets us even if we are just in for service work. Our most recent purchase was our first contact with Myles and he clearly explained everything regarding the financing and the paperwork went smoothly. Service work on our previous auto was always done as promised and if a problem was discovered we were advised of it before we had to return to the dealership for the vehicle. More

I had been driving my previous car for the last 12 years until I was in an accident and forced to buy another car. So this was my first car buying experience in more than a decade. I did my thorough resea until I was in an accident and forced to buy another car. So this was my first car buying experience in more than a decade. I did my thorough research, knew the make/model I wanted, and found a 2009 Used with really low mileage at a VERY fair price on Autotrader.com. I stopped at Muller's Woodfield Acura after work to take a test drive, but was not expecting to buy it that night. Grant was the type of salesperson I had hoped to deal with. He was knowledgeable, polite, personable, and most importantly, not pushy. I don't have a deep credit history, so financing was a bit of a struggle, but he was persistent in finding me a decent rate with one of their banks. After we found one that approved me, we discussed price. Again, he was very flexible in negotiating lower monthly payments and helped me come up with a deal that I felt comfortable completing that night. Sebastian was the finance manager who made the signing process very smooth and hassle-free. No hidden costs, no force-feeding me other deals or additional sales. Just an easy, worry-free transaction. They also offered to return my rental car to the nearest Enterprise so I wouldn't have to deal with that. My overall experience is that I walked into Muller's Woodfield with a lot of weight on my shoulders: recent accident, rental car costs adding up, car search not yet finished, financing and insurance to figure out, etc. I walked out a few hours later with a very clear mind and a car that fits me perfectly. I would highly recommend these guys to anyone looking to buy a car. Lastly, I just wanted to give my opinion regarding the negative review below mine: -Why give such a damaging 1-star rating for an experience you caused? If they politely refused service to you because you threatened legal action the minute you walked in, how can you blame them? Doesn't seem like that warrants you logging in here and typing up a review that could damage their reputation. Just go get an oil change elsewhere. More

Went to this Dealership for ATF change. Asked the service advisor to have a mechanic take a quick test drive of my vehicle to see that the transmission was shifting normally before the fluid change. After advisor to have a mechanic take a quick test drive of my vehicle to see that the transmission was shifting normally before the fluid change. After asking a second time he (mike wajler)asked so what if the transmission has a problem after the fluid change what will you do? jokingly I said "call an attorney" and laughed about it. Now he doesn't know me or that I have never sued anyone in my life. So in comes a Master Tech and we go for a ride, come back and he gives Mike the thumbs up and Mike shows me to the customer waiting area. After five minutes or so in walks Mark,the service manager and he asks to speak with me back in his office where he informs me they are going to decline any service on my car. I ask why and he says because of the attorney comment I made to Mike earlier. Now I understand that nowadays you had better be careful of what you say if for example you are in an airport. I was stunned and couldn't believe it. So I have a choice remain and commence begging for an oil change or leave. I chose to leave but before leaving I asked Mark to put this in writing as to why they declined changing my transmission fluid. So moral of this story if you go there keep your mouth shut,get your paperwork and go sit in the waiting area and hope for the best. More

Both Grant and Sebastian were knowledgeable and pleasant to deal with. Grant gave me confidence in purchasing my car because he provided honest and genuine advice and important information about the Acura R to deal with. Grant gave me confidence in purchasing my car because he provided honest and genuine advice and important information about the Acura RDX. Grant did not pressure me in any way and did not waste my time. He was truly focused on my car buying needs. The tutorial he provided on how to use the technology inside the car was easy to understand and was effective in my understanding how to use the features even days later. More

One of the best car buying experiences that we have had. Totally remote, out of state (we live in Tennessee). Communication with Sebastian was excellent. When we received the car, it was exactly as describe Totally remote, out of state (we live in Tennessee). Communication with Sebastian was excellent. When we received the car, it was exactly as described. Sebastian arranged for transportation, and kept us apprised of every step. We certainly would recommend the dealership and Sebastian! We were burned on a previous remote experience, so there are bad folks out there, but not Sebastian... More

Working with Barb to purchase a car was a good experience. She was very knowledgable about the product and was helpful to me and my wife. There were not any real negative experiences and the car experience. She was very knowledgable about the product and was helpful to me and my wife. There were not any real negative experiences and the car looked great when I picked it up acouple of days later. When the new floor mats arrived, I visited the dealership and was put inside immediately and the new mats were put in quickly. The overall experience of purchasing a car was made extremely easy and enjoyable. It started the minute we walked into the showroom and was greeted by Barb Krajewski of the sales team. I would highly recommend Muller's Acura as I know first hand that they do care about their customers and their performance for their customers. More

My wife and I visited three area Acura and two Honda dealerships before making our decision to work with Muller's Woodfield Acura. We take our time when shopping for a car, and this was no exception. dealerships before making our decision to work with Muller's Woodfield Acura. We take our time when shopping for a car, and this was no exception. We first met Jacek (our salesperson)in November, and visited a few times between then and when we finally settled on our purchase on March 12. He was patient throughout the process, never pushed us, disclosed all the information we asked for, and, once we made our decision, everyone from finance to service was friendly, responsive and enjoyable to work with. We love our TL and look forward to a long relationship with Muller. More

This was my 1st purchase from Muller Acura and I have to say that these guys do it right. I purchased a new MDX. I walked in and was warmly greeted. Dealt with Tommy who went over the programs lease vs. buy say that these guys do it right. I purchased a new MDX. I walked in and was warmly greeted. Dealt with Tommy who went over the programs lease vs. buy and helped me select my new MDX. The whole transaction from start to finish took about an hour. Thats how they do it!! Nice easy and efficient. After shopping around at other Acura dealers I am happy I made the trip to Muller Acura. More

I had three Acuras before I decided to try another car. I made such a mistake and purchased a brand new Volvo S80 and after six and half years, the transmission blew. Not only was I out the money I spent I made such a mistake and purchased a brand new Volvo S80 and after six and half years, the transmission blew. Not only was I out the money I spent, I had no trade in, no nothing. I called Chris Eugenis and he hooked me up. I should have NEVER left Acura in the first place. I guess that's what you call "Lessons Learned". I'm very happy with my purchase and it felt good to be in the hands of Chris and his staff. Thank you Muller's Acura! More

Chris Eugenis found me a car within minutes of me walking in. I really liked that he knew my time is valuable, and treated me accordingly. He found me EXACTLY what I was looking for, and he knew what he h in. I really liked that he knew my time is valuable, and treated me accordingly. He found me EXACTLY what I was looking for, and he knew what he had in stock. It took him 10 minutes. In 10 minutes I was test driving the car that is now in my garage. Efficient, honest, knowledgeable, and professional. Anyone looking for an experience like that, just walk in and have someone point you in his direction, you wont be sorry. More