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Mullinax Buick GMC

Montgomery, AL

Overview
Employees
Reviews
Vehicles
4.7
797 Reviews
The team at Mullinax Buick GMC would like to welcome you to our dealership in Montgomery, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive ...
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Today: 9:00 AM - 7:00 PM Closed Now
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833 Eastern Blvd

Montgomery, AL

36117

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Showing 797 reviews

January 16, 2024

We were not pleased with the service we received and the time it took. Communication wasn't good at all. Then when we came to pick up the vehicle it wasn't washed like it was supposed to be. So I had to wai More

by BZAUMNUPE91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Smith
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Jan 19, 2024 -

Mullinax Buick GMC responded

Hello BZAUMNUPE91, Thank you for taking the time for leaving us this review. We use the reviews to improve all we do in our service department. I apologize for the length of time it took to complete the service on your vehicle and the lack of communication. We always do our best to ask our Cadillac customers and promote the free wash and I again apologize for dropping the ball on this. I would like for you to reach to me so that I can have a better insight on how we can make the customer experience better for all of customers and make things right the next time you come. Please reach out to me at (334)851-8000, Ext. 5030, if I do not pick up I am helping another customer so please leave me a voice mail or email me at justin.worthington@mullinaxbuickgmc.com I am here at your service, Justin Worthington Mullinax Buick GMC/ Mullinax Cadillac Service Manager justin.worthington@mullinaxbuickgmc.com

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January 16, 2024

They need a better system, more support and a follow up system. SUPER SLOW NEED MORE HELP More

by 4DONNASHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Mullinax Buick GMC responded

Hello 4DONNASHAY, Thank you for taking the time for leaving us this review. We use the reviews to improve all we do in our service department. I apologize for the length of time it took to complete the service on your vehicle. I would like for you to reach to me so that I can have a better insight on how we can make the customer experience better for all of customers and make things right the next time you come. Please reach out to me at (334)851-8000, Ext. 5030, if I do not pick up I am helping another customer so please please leave me a voice mail or email me at justin.worthington@mullinaxbuickgmc.com I am here at your service, Justin Worthington Mullinax Buick GMC/ Mullinax Cadillac Service Manager justin.worthington@mullinaxbuickgmc.com (334)851-8000 Ext. 5030

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January 16, 2024

Enjoyed working with Thomas. He was knowledgeable and helpful. I definitely recommend this dealership to others. More

by AS44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Mullinax Buick GMC responded

Thank you for the great review! We'll let Thomas Jackson know you gave him a shoutout! We hope you enjoy your Cadillac!

January 16, 2024

Great first time experience. Very helpful service staff team members! I will be back for my next service appointment. More

by ZION0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Mullinax Buick GMC responded

I'm delighted to hear that you had a great first-time experience at Mullinax Buick GMC Cadillac dealership for your service appointment. The helpful service staff team members and your intention to return for your next service appointment are wonderful to hear. If you ever have more feedback or if there's anything else you'd like to share in the future, don't hesitate to reach out. Your continued support is much appreciated!

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January 16, 2024

This has been the BEST car buying experience I’ve ever had. I will be referring others to purchase a car from Mullinax. I will most definitely be back. Everyone was very nice and patient. More

by SHEALONJAJOHN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saadiq Shakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Mullinax Buick GMC responded

We're thrilled to hear that you had the BEST car buying experience at Mullinax Buick GMC Cadillac dealership! It's wonderful that you plan to refer others to purchase a car from them and that you'll be back in the future. The fact that everyone was nice and patient adds to the positive experience. If you have any more comments or if there's anything else you'd like to share, please feel free to do so. Your recommendation and feedback are highly appreciated!

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January 16, 2024

Called and made a appointment to have my car serviced, was meet and greeted as soon as I arrived, went over what was to be done, was sent texts and progress, work was done professionally and car was retur More

by RDHART53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Smith, Chris Blackwell
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Jan 19, 2024 -

Mullinax Buick GMC responded

It's great to hear about your positive experience when making an appointment to have your car serviced at Mullinax Buick GMC Cadillac dealership. The prompt greeting, clear communication through texts about the progress, professional work, and the return of your clean car all contribute to a fantastic service experience. It's also wonderful that you were impressed by all the personnel and found the waiting room comfortable. If you have any more feedback or if there's anything else you'd like to share about your visit, please feel free to do so. Your feedback is valuable!

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January 16, 2024

My experience could not have been better. The staff was courteous, knowledgeable and quite efficient getting the work completed on my truck. I would wholeheartedly recommend this dealership t More

by KEVINW4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worthington
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Jan 19, 2024 -

Mullinax Buick GMC responded

We're thrilled to hear that your experience at Mullinax Buick GMC Cadillac dealership couldn't have been better. Courteous, knowledgeable, and efficient staff are essential for a positive service experience, and it's wonderful to know that they met your expectations. Thank you for wholeheartedly recommending the dealership to others in need of service work. If you ever have more feedback or if there's anything else you'd like to share, please don't hesitate to reach out. Your recommendation and feedback are valuable!

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January 16, 2024

Leather on my console was torn during repair. Still still waiting to hear about repair. More

by JBKING366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Mullinax Buick GMC responded

Hello JBKING366, My name is Esteban Ramirez I am the General Manager of Mullinax Buick GMC, Mullinax Cadillac, I am very sorry to hear about your experience, please contact me at your earliest convenience at eramirez@mullinaxbuickgmc.com, or call me at (334)851-5000. I would like to invite you in to assess the damage you mentioned to your console and make things right by you. Esteban Ramirez General Manager Mullinax Buick GMC/Mullinax Cadillac (334)851-5000 eramirez@mullinaxbuickgmc.com

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January 16, 2024

The service department reps are fantastic and courteous while explaining all the details of the services provided. More

by SMITHSS1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Grace Scoggings, Christopher Smith
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Jan 19, 2024 -

Mullinax Buick GMC responded

It's wonderful to hear that the service department representatives at Mullinax Buick GMC Cadillac dealership are not only fantastic but also courteous in explaining all the details of the services provided. Clear communication and courtesy are essential for a positive customer experience. If you have any more praise or feedback to share about their service, feel free to do so. Your input is valuable!

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January 16, 2024

Proper service done on my gmc Sierra. Also fixed a brake job I didn't finish More

by AMATT417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Jackson, Matthew Owens, Chris Blackwell
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Jan 19, 2024 -

Mullinax Buick GMC responded

It's great to hear that the proper service was done on your GMC Sierra at Mullinax Buick GMC Cadillac dealership. Additionally, it's helpful to know that they were able to address and finish a brake job that wasn't completed previously. If you have any more comments or feedback about your experience or if there's anything else you'd like to share, please don't hesitate to let me know.

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