Chris Sandefur

I am writing this review to encourage anyone to spend their hard earned money elsewhere. The negative experience I had at this Buick dealership in Montgomery, AL is by far one of the worst experiences im their hard earned money elsewhere. The negative experience I had at this Buick dealership in Montgomery, AL is by far one of the worst experiences imaginable. While I can positively say the car salesman Gary “Coop” Cooper and the finance manager, Lamont Johnson, were outstanding and truly supportive throughout this entire buying and after vehicle purchase process. Unfortunately, I cannot say the same comments for the new car dealership manager, Christopher Sandefur and the General Manager, Esteban Ramirez. 1-2 days after my brand new 2024 Buick Envista purchase, I noticed the front passenger side of the vehicle’s grill was falling apart. I immediately notified Coop of this, and he told he was waiting on the manager (Christopher Sandefur) to update him with next steps. It took a week for an update and there was still no resolution as the piece was still hanging on my car without, the string attached, between the time of waiting the piece falls completely off of my car. A couple days later (23Apr2024) Chris gives me a call and I told him what happened with my vehicle and told him the piece was no longer there. He immediately told me it’s not the dealerships fault and they aren’t responsible and insisted that I damaged my brand-new car. I was appalled. I only wanted the piece to be repaired, he told me he would get back with me. Of course, he didn’t do so. I reached out to Coop again 3 days later for an update and Coop thought that it could have been a factory defect. After a week of no resolution, Coop finally told me that management (29Apr2024) advised me to go to any dealership and submit a claim. After Coop advised me on the evening of 29Apr2024 to stop at any Buick dealership, I was finally able to on 7May2024. I went to the Smyrna, GA; Capital Buick Location and I spoke with the parts consultant, Christopher Adams, he provided amazing service to me! He provided me with a quote and told me that since my vehicle was so new that my original place of purchase should complete a claim for me. He also informed me that the part can easily fall off any vehicle as it could be a factory defect and install malfunction, just as Coop explained prior to. I contacted Coop with this new information and although he was on vacation, he still reached out to management to contact me. 8May2024-No one contacts me.9May2024- No one contacts me so I contact the finance manager, Lamont Johnson, and I inform him of what happened, he was again understanding and asked Christopher Sandefur to give me a call. Chris calls me and he tells me that I cannot file a claim, I informed him that he can’t tell a customer they cannot file a claim on a bumper-to-bumper warranty. He insists that the dealership did nothing wrong and I never implied they did. I only wanted my car bumper repaired. Chris eventually says he will make the request (which I do not believe he did) for my claim. He then emails me and tells the GM, Estaban, has agreed to pay for my part out of pocket. I never asked for this. I asked for a warranty claim. I eventually agreed to this because I wanted this to be over, but I asked the could the location in Smyrna, GA perform the repair because it was closer and more convenient to me. Chris responded via email no and that the GM is only doing this to stay in good standing. I informed him that I would still be pursuing with my negative review and contacting customer service because I did not want anyone else to experience the dissatisfaction I did; especially for what is supposed to a joyful occasion and experience. Christopher responds to my email and says that the GM has rescinded his offer due to my response, and no warranty claim would be submitted by the location. This is in fact retaliation all because I had terrible experience at their dealership. The dealership had multiple opportunities to make things right and still decided to make this situation worse. More

Helpful 0

Report | Print

Top notch service and friendly people. Couldn’t be happier with Mullinax’s staff and management . Couldn’t be happier with Mullinax’s staff and management . More

by I0 Verified Customer Verified Customer

Helpful 0

Report | Print

Very good people and dealership. A pleasure to have such a great dealing with such a knowledgeable staff. Great dealership.!! A pleasure to have such a great dealing with such a knowledgeable staff. Great dealership.!! More

by WRS752022 Verified Customer Verified Customer

Helpful 0

Report | Print

Good cxxxxxxxx xxxx xxxxx xxxxxx xxxxxxx cxxxxx cxxxx xxxxxxx cxcx cxcx cx cc cx cx xxxxxxx cxcx cxcx cx cc cx cx More

by JAYBIRDFARMS Verified Customer Verified Customer

Helpful 0

Report | Print

I drove 3 hours to get my 2024 GMC Sierra 3500. The dealer provided excellent service. The dealer provided excellent service. More

by BILLWILL81 Verified Customer Verified Customer

Helpful 0

Report | Print

From the time we walked in the door we were made to feel comfortable and special. EVERYONE was so nice. Thomas, Chris. Shak and Tony in Service. We felt welcomed. If you gotta spend money it's nice to do comfortable and special. EVERYONE was so nice. Thomas, Chris. Shak and Tony in Service. We felt welcomed. If you gotta spend money it's nice to do it where you are appreciated. More

by SEALCAY Verified Customer Verified Customer

Helpful 0

Report | Print

Good Dealership to Do Business with you should give them a try see Danny Howard he will treat you right them a try see Danny Howard he will treat you right More

by JDBLACKWELL76 Verified Customer Verified Customer

Helpful 0

Report | Print

This has been the BEST car buying experience I’ve ever had. I will be referring others to purchase a car from Mullinax. I will most definitely be back. Everyone was very nice and patient. had. I will be referring others to purchase a car from Mullinax. I will most definitely be back. Everyone was very nice and patient. More

by SHEALONJAJOHN Verified Customer Verified Customer

Helpful 0

Report | Print

Respectful , intelligent,knowledgeable,informative,friendly, caring,relatable,humble,honest,helpful efficient,enthusiastic thoughtful,sympathetic kind intelligent,knowledgeable,informative,friendly, caring,relatable,humble,honest,helpful efficient,enthusiastic thoughtful,sympathetic kind More

by JCOLEMAN256 Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly speedy good prices honest hard working simple easy access wide selection good service organize respectful easy access wide selection good service organize respectful More

by DSHE675 Verified Customer Verified Customer

Helpful 0

Report | Print