About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Write a review

Mungenast Alton Toyota

3.9

115 Lifetime Reviews

850 Homer Adams Parkway, Alton, Illinois 62002 Directions
Sales: (618) 208-2400

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

115 Reviews of Mungenast Alton Toyota

Sort by Write a review
February 01, 2018

"Excellent staff"

- BillKloempken

Fantastic experience with your service department! The staff was very friendly from start to finish! Darwin, Julie, Josh and Kevin took great care of me! They were fast and took great care to make sure I was updated at through out the process! My vehicle was just in for a quick recall. Julie gave me a brand new Tundra to drive and had me in the truck and on with my day in 15 minutes. With in 45 minutes, Josh, called to make some maintenance recommendations. He wasn’t pushy at all. I picked what I wanted done and within a couple hours my Sienna was complete and ready to be pick up. The pick up and check out process with Kevin was totally painless. Terrific staff!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darwin "Alex" Alexander
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Josh Kassler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Julie Walkington
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 31, 2018

"Great service experience"

- Mike Billington

Very accomodating and looks out for my interests; service was completed as promised and quality of work was very good. Great experience overall, and I would return for further service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marc Vivian
January 29, 2018

"Excellent customer service! "

- NormannC

Chris Anderson and Erica Price were wonderful to work with and made leasing my new painless. I would highly recommend either of them to any of my friends and family. The are truly assets to the Munganast dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Andersen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Harner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Erica Price
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 30, 2017

"The way it should be ......... "

- jakes

Taking your vehicle in for service here at Mungenast Alton Toyota will change the way most of us used to feel about leaving our vehicles with the average mechanic. After purchasing my first Scion here, It didn't take me long to realize just how much my confidence level towards "service" had increased. I soon learned that when I left my vehicle with these service personnel, that "old feeling" was gone! So much so that the following year we purchased an additional new Scion. I usually try to do business with Josh Kassler when he's available. He has always done a super job in helping us - evidence to me that his past job experience with the dealership is a key factor in raising customer confidence. These past few years have shown that the Service Dept. at Mungenast Alton Toyota is indeed a "family" in their own ..... made up of friendly, personable, dedicated and knowledgeable employees.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Saville
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Gryzmala
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Josh Kassler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Julie Walkington
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Young
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Paul Jaco
December 21, 2017

"Fast and excellent service and friendly staff"

- Billy

Mark in service finished my car early so we could leave for our trip. He kept us up to date. Julie was over the top. She couldn’t do enough for us!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark and Julie rental cars
December 08, 2017

"Maintenance trip"

- Chris

Brought my 2009 Matrix in for oil change, alignment, airbag recall, some small service items. Was given 5 star treatment by everyone I came in contact with. Because the airbag recall took a long time, the dealership provided a loaner vehicle so there was absolutely no waiting involved. The service adviser, Mike Young, kept me informed as to the status of the vehicle. Will continue to use this dealership for all future service. We are looking to purchase another Toyota in a year and will definitely be heading up to Alton.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Julie Walkington
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Young
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 13, 2017

"Purchasing a different vechile"

- Happy Camper

I have done business with this dealership and always with Gordon Carver, he is tops with us. Great Company and salesman always polite, business like. Thank You for the pleasure doing business with you and Gordon HE IS TOPS!! Jerry Heavner

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gordon Carver
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 22, 2017

"My Toyota Dealership"

- MarkF

I have been buying cars from Mungenast going back to 1983. Everyone there is friendly and makes me feel welcome. No one touches my cars but my Toyota dealership. I have them serviced by the book and they never break down. Mike recognizes my voice on the phone and schedules my service needs around my schedule. He makes sure any discounts available are applied even if I am not aware one is available. I am a happy customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kassler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Pruiett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Julie Walkington
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Young
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 22, 2017

"Wait time"

- Kathleen4422

Very good but too long wait for oil change service. Took 1 he 44 min. People were great and comfortable accommodations. The wait time is my only complaint.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wieneke
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Harner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 26, 2017

"new car buy"

- lucy

Alex and Evan were both great to work with. Test drove with Alex, he explained all the details of the car to us. We looked at other car lots and their salesman didn't explain anything about the cars. Your salesmen continued to work for us to get a good deal. This is our third car to purchase from your dealership. We will continue to recommend your dealership to our family and friends. On a final note we would like to thank Alex.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Abramson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Evan Kelly
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
1
...
1 - 10 of 115 results