Mungenast Alton Toyota

Jared was a great car salesman. He was timely, kept me informed, and always available for any questions I had. He is so dedicated to his job that he would even respond on his days o He was timely, kept me informed, and always available for any questions I had. He is so dedicated to his job that he would even respond on his days off. I almost had to go to another dealership in order to get the vehicle I wanted (chip shortage issues for everyone) but he came through for me and got the sale. Erica was very friendly and quick to respond. She called when she said she would. Very prompt. Lastly the car transporters. (Dave and John I think?). They were so personable and down to earth and they took the time out to explain things to me. Not rushed. I will definitely buy my next car from them despite being over 3 hours away. Exceptional service and very friendly staff. I love my new Toyota! More

I'm 60 years old, and I buy a new or slightly used vehicle every two or three years, and I have to say that this was an,"Exceptional car buying experience". I live in a south western suburb of Chicago vehicle every two or three years, and I have to say that this was an,"Exceptional car buying experience". I live in a south western suburb of Chicago, where there are Toyota dealers about every 10 miles, yet Alton Toyota was the only car dealer that was willing to sell me a brand new 2022 vehicle at MSRP without adding an additional premium or charging me and exorberant dealer doc fee. Even before I set foot in the dealership, contacting them via internet and over the phone, they spoke to me respectfully and we're very helpful. I made an appointment, with Jared Kinzel, who greeted me promptly upon arriving at the dealership. The dealership is clean, brightly lit, and overall a good representation of Toyota. Once there, there was no funny business, no attempts to renegotiate the deal that we made, in particular, I am referring to the very generous offer they made for my car on trade in, Jared assured me that the deal was done and all we had to do was sign the paperwork and take delivery, and sure enough that's all there was to it. He did not try to sell me anything other than what I asked for. Once he moved me into the finance office, Danny Walters took exceptional care of me. Finally somebody at a car dealership that is looking out for my best interest and not theirs. Danny worked with me on the interest rate, exploring different options, and working with me to make sure that I received the $500 Toyota cash. He offered me several different products for my vehicle, but was not pushy, and when I told him I was interested in an extended warranty, he offered me the Toyota Platinum care at an extremely reasonable price, which I then purchased. Truly an unbelievably pleasant experience. Alton Toyota is about 4 hours, (260 miles), from my residence, but well worth the trip. Next new car I need, I will be coming here first. Thank you gentlemen for the outstanding experience, probably the best in my lifetime so far. More

We had made reservations months in advance, to rent a vehicle for our family vacation with one of the Nationally recognized car rental companies, only to be told despite our reservations they didn’t have vehicle for our family vacation with one of the Nationally recognized car rental companies, only to be told despite our reservations they didn’t have a vehicle for us. I was unaware Mungenast offered rental service. I called the Alton location and spoke with Julie, she came to our rescue, on extremely short notice got us the perfect vehicle for our family, beyond affordable price and clean as a pin! Mungenast you have my lifelong business!! More

My wife and I were very pleased after purchasing our used 2015 Subaru Forester from your dealership in September of 2020. We started shopping for a used Subaru back in July and spent hours upon hours lookin 2015 Subaru Forester from your dealership in September of 2020. We started shopping for a used Subaru back in July and spent hours upon hours looking at online listing sites and visiting several dealerships. Without a doubt, our experience at Alton Toyota was the best experience we've had since we began our search. Not only did you have the car I wanted, but your staff was genuinely friendly and provided a refreshing balance between being attentive and giving us space to make decisions. I applaud the ownership and management for putting the customer's needs first! If only other companies would do the same. More

No Pressure Sales Sales and service were amazingly patient and answered all my questions. Clean and we'll maintained Veteran owned business. As soon as I see a certifie Sales and service were amazingly patient and answered all my questions. Clean and we'll maintained Veteran owned business. As soon as I see a certified vehicle I would buy. More

Excellent staff Fantastic experience with your service department! The staff was very friendly from start to finish! Darwin, Julie, Josh and Kevin took great care of Fantastic experience with your service department! The staff was very friendly from start to finish! Darwin, Julie, Josh and Kevin took great care of me! They were fast and took great care to make sure I was updated at through out the process! My vehicle was just in for a quick recall. Julie gave me a brand new Tundra to drive and had me in the truck and on with my day in 15 minutes. With in 45 minutes, Josh, called to make some maintenance recommendations. He wasn’t pushy at all. I picked what I wanted done and within a couple hours my Sienna was complete and ready to be pick up. The pick up and check out process with Kevin was totally painless. Terrific staff! More

Great service experience Very accomodating and looks out for my interests; service was completed as promised and quality of work was very good. Great experience overall, and Very accomodating and looks out for my interests; service was completed as promised and quality of work was very good. Great experience overall, and I would return for further service. More

Excellent customer service! Chris Anderson and Erica Price were wonderful to work with and made leasing my new painless. I would highly recommend either of them to any of my fri Chris Anderson and Erica Price were wonderful to work with and made leasing my new painless. I would highly recommend either of them to any of my friends and family. The are truly assets to the Munganast dealership. More

The way it should be ......... Taking your vehicle in for service here at Mungenast Alton Toyota will change the way most of us used to feel about leaving our vehicles with the aver Taking your vehicle in for service here at Mungenast Alton Toyota will change the way most of us used to feel about leaving our vehicles with the average mechanic. After purchasing my first Scion here, It didn't take me long to realize just how much my confidence level towards "service" had increased. I soon learned that when I left my vehicle with these service personnel, that "old feeling" was gone! So much so that the following year we purchased an additional new Scion. I usually try to do business with Josh Kassler when he's available. He has always done a super job in helping us - evidence to me that his past job experience with the dealership is a key factor in raising customer confidence. These past few years have shown that the Service Dept. at Mungenast Alton Toyota is indeed a "family" in their own ..... made up of friendly, personable, dedicated and knowledgeable employees. More

Fast and excellent service and friendly staff Mark in service finished my car early so we could leave for our trip. He kept us up to date. Julie was over the top. She couldn’t do enough for us! Mark in service finished my car early so we could leave for our trip. He kept us up to date. Julie was over the top. She couldn’t do enough for us! More