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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,718 reviews

November 17, 2021

The reason for my appointment was not properly recorded. The desk staff kindly worked me in. It was a long wait (11:15-4) but I was grateful to be accommodated. All staff were attentive, which I apprecia More

by VANANTWCP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byrd Harderman Jr
Nov 17, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your service business!

November 17, 2021

Always do a great job! Very efficient and helpful. On time. Excellent service. Proud to recommend. More

by petechops1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javid Zahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zane Raugh, Alex W, Mike Kaffenberger, Shadric Hawley
Nov 17, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your business!

November 17, 2021

Went in for an oil change and tire rotation and also got a free car wash, fresh popcorn and soda! Friendly, efficient staff. Wait time was accurate. I asked about a remote start for my Outback and Ella had More

by JEANNENME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ella Randall
Nov 17, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your service business!

November 17, 2021

Great service during the entire process of the lease. Very helpful, All staff were attentive More

by perezj2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gongalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Brown, Bill Ferry, Bekah Wehman, Roy Van Liere, Steve Stepanek
Nov 17, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for your support!

November 17, 2021

Fine fine fine goodness that’s good 👍 nononono cDon’t Fine fine fine goodness that’s good 👍 nononono c Don’t ask please pain in butt More

by FUNFBERNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glory Abiertas, Kim Kreuter
Nov 17, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for your support!

November 17, 2021

I needed a automatic car, and needed to trade in my manual drive car. I got decent price for my car, and a good deal on the Nissan Rouge. Jacob was on top of communication. I told him the cars I was More

by bribridoo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gongalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Knapp, Jacob Grace
Nov 17, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving Jacob the opportunity to earn your business and for taking the time to share your experience with everyone!

November 17, 2021

Great experience and the expertise was definitely appreciated. Regan took his time educating my wife on all the new technology to ensure she was very comfortable with her vehicle before we left the More

by ckfoster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman, Regan Taylor, Charlie Knapp
Nov 17, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for sharing your experience with everyone!

November 16, 2021

Customer Service with the salesman was great when I purchased my vehicle. I had to bring my vehicle back for a repair and I have been very disappointed about this as there has been very poor communica More

by pierce.mindi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Olivia Kasper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Smith, Eric Nelson
Nov 16, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Melinda I am sorry to hear about the error we made during the delivery process of your vehicle! I spoke with your salesperson Will and the service manager regarding your situation. It seems that we accidentally broke the antenna on your Crosstrek while detailing the vehicle for delivery. We are of course covering the repair costs and have also provided you with a free loaner vehicle while Gerber Collision waits on replacement parts. I understand communication between the parts distributor, Gerber Collision, our service center and then to you has not been acceptable. We will be sure to pass along any updates on the status of your ordered part as soon as we get an update!

November 16, 2021

Very helpful, but wish they would have called me instead of me having to call them. More

by DBJ32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Ryan
Nov 17, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your service business!

November 16, 2021

I had a coupon for 50% off. Did not realize it said after 5pm only. Nearly the whole time I was in the waiting area it was overwhelmed with the smell of gas. We were told it was replacing a gas line on a veh More

by GAMBLINGFOOL429
Price
Recommend Dealer
No
Employees Worked With
Ella Randall
Nov 16, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

I am sorry to hear that you had less than an exceptional experience when utilizing a oil change coupon. Unfortunately I am having trouble locating you in our system with the information that I have available. I spoke with my Service Manager, Jim Pruitt, and he would like to speak with you regarding your experience. Please reach out to Jim directly at 231.799.2886.

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