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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,718 reviews

June 30, 2021

Kind, considerate, efficient, quality work. Convenient location to my home for auto service. More

by DRJDD56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love to hear you were given excellent customer care from our service team. Thank you for trusting our team at The My Auto Group and My Subaru of Muskegon with your business!

June 30, 2021

The financing took longer than expected, and communication between employees wasn't great More

by daleb1971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gongalski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman, Charlie Knapp, Jacob Grace
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are very sorry to hear that you were not 100% satisfied with your most recent experience at our dealership. Management has been notified and we hope to improve. Thank you for your time.

June 30, 2021

Professional courteous knowledgeable friendly. Steve Devries was so very helpful in helping me with leading a new Subaru even with low inventory More

by msholder40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Ireland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Ferry, Steve Devries
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We love hearing you were given exceptional customer service from our Sales Specliast, Steve Devries. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

June 30, 2021

Super helpful sales dept (Steve) made our out of state purchase fast and easy. Prompt, clear communication throughout the process. Nice kids area at the dealership kept our young children entertained whil More

by jc920
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Ferry, Steve Devries
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service and that our team was accommodating, friendly and never pushy. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

June 30, 2021

They are good place to take your car to have oil changed. More

by Jennie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love to hear you were given excellent customer care from our service team. Thank you for trusting our team at The My Auto Group and My Subaru of Muskegon with your business!

June 30, 2021

Great service as always. Brought my Impreza in for an oil change, tire rotation and to see if the stain on the front seat could be removed. Sorry to say the stain is still there. Don't know what it is but it More

by dahunt0202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
Jul 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love to hear you were given excellent customer care from our My Subaru of Muskegon Service Team. Thank you for trusting our team at The My Auto Group and My Subaru of Muskegon with your business!

June 30, 2021

Love my Subaru, and Heather in service is awesome. Thanks! More

by CINDYZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Mattice
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We love hearing you were given exceptional customer service from our Subaru Service Advisor, Heather Mattice. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

June 30, 2021

I had an overall great experience buying my new car. My sales agent, Shad, was friendly, knowledgeable and most importantly not pushy! I would recommend My Auto Import Center to friends and family. More

by kimberlymwarner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Ireland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman, Shadric Hawley, Charlie Knapp
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service from our Sales Specialist, Shadric Hawley. We hope you enjoy your new vehicle. We appreciate you trusting The My Auto Group and My Subaru of Muskegon with your business.

June 30, 2021

My vehicle sat at the dealership for a week without being worked on. Told me I could get in before my appointment time and didn’t communicate with me during this time not was it worked on before the schedule More

by jb2021
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Beth Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are very sorry to hear you were not 100% satisfied with your most recent visit to our service department. We hope you take the time to reach out to our Service Director, Javid Zahir, via email at jzahir@themyautogroup.com or our Assistant Service Director, Jim Pruitt at jpruitt@themyautogroup.com or you can contact us by calling 799-7100 ext. 1012. We love to remedy this situation.

June 30, 2021

Care was serviced promptly; All was done as promised. Car returned neat and clean. More

by Peter A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
Jul 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love to hear you were given excellent customer care from our service team. Thank you for trusting our team at The My Auto Group and My Subaru of Muskegon with your business!

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