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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,718 reviews

June 20, 2021

Will not buy another vehicle from this place. Upon buying the brand new Ascent which was a month after buying a brand new crosstrek, I asked for a simple discount of some sort to just have the price of payme More

by DE-ROK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie Brown, Austin Gressett
Jun 24, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are very sorry to hear you were not 100% satisfied with your most recent experience at our dealership. Please contact our Service Director, Javid Zahir via email at jzahir@themyautogroup.com or Assistant Service Director, Jim Pruitt at jpruitt@themyautogroup.com so we may remedy this situation. We look forward to hearing from you.

Jun 24, 2021 -

DE-ROK responded

I will not call or email for I'm still waiting for them to call me back from a week ago. I'm the customer and should not have to do there job to makes sure I'm satisfied with there work.

June 19, 2021

Josh was extremely helpful, attentive, friendly and patient throughout the entire process of purchasing my first car. A great asset to the company. Thank you! More

by Ally Alvarez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Brown, Josh Stafford
Jun 23, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Ally, thank you for the five-star review! We appreciate your kind words regarding both our sales and finance team members. We love hearing you were given exceptional customer service. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

June 19, 2021

Very helpful and courteous. Give us the time and options took the time for test drive couple cars. Give us a full tank of gas. We really appreciate his willingness to explain the buying process without any More

by alvarez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Stafford
Jun 23, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

June 19, 2021

Great communication from beginning to end when I brought my car in for service. Definitely will recommend to family and friends. Very friendly and helpful. More

by Tavish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Solorsano, Heather Mattice
Jun 23, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the great review! We appreciate your kind words regarding our team at My Subaru of Muskegon. We love hearing you were given exceptional customer service. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

June 18, 2021

All of the team from the sales associate to the finance team were great to work with. I would recommend this dealership to anyone. They worked hard to find a deal that was mutually beneficial. More

by scubasteeve2000@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Katie Brown, Bill Ferry
Jun 23, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We appreciate your kind words regarding both our sales and finance team members. We love hearing you were given exceptional customer service. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

June 18, 2021

The guys really took care of us while purchasing our new Audi after our other car was totaled in a wreck. Thank you for the great service! More

by slewfoot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stepanek
Jun 23, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service. We hope you enjoy your new Audi! Thank you for trusting The My Auto Group with your business!

June 17, 2021

Excellent service! Heather is always so helpful. I have owned 4 Subarus. Would not service them any place else. Was also greeted by the service manager when I arrived. More

by timmermanjodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
Jun 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We are so happy to hear you were given exceptional customer service by our Service Advisor, Heather Mattice, and our Service Director, Javid Zahir. Thank you for trusting our team at My Subaru of Muskegon and The My Auto Group with your business!

June 17, 2021

Paul was exceptional when I was having problems with my tires. Straightforward and professional. He even provided a vehicle to use while my car was being worked on. Living in Grand Rapids that was huge fo More

by Littlebrook22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jun 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the fantastic five-star review! We love hearing you were given exceptional customer service while visiting our parts department. Thank you for trusting The My Auto Group team with your business!

June 17, 2021

This was the best service I have had since taking my vehical to this service center. Friendly staff, comfortable waiting room, Super fast service, quality workmanship, and great follow up to boot. I wou More

by SGTRMMJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shamir Austin #090, Isaac Carlson #H39, , Larry Ryan
Jun 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Ray, thank you for the AMAZING five-star review! We love hearing you were given exceptional customer service while visiting our service department. Thank you for trusting The My Auto Group team with your business!

June 17, 2021

Courteous, friendly, helpful and above all efficient. I'm only adding letters to get up to the minimum limit, so still four to go. BAM More

by DJOFAMUSK
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service. Thank you for trusting The My Auto Group with your business!

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