My Auto Import Center - Audi Nissan Toyota Volkswagen

Good work I received good service from Jeff, showing me a number of vehicles and discussing what I was looking for. He followed up with me by phone and let me I received good service from Jeff, showing me a number of vehicles and discussing what I was looking for. He followed up with me by phone and let me take my time in making my decision. He was helpful at every stage of the process. More

Brakes Subaru was very nice to get us in on a weekday and service was done quickly and we're very thorough on explanation of what was fixed Subaru was very nice to get us in on a weekday and service was done quickly and we're very thorough on explanation of what was fixed More

Audi Service Staff is always very helpful and friendly. They make sure to communicate well (provide estimates and updates) and then deliver. Also, have flexible Staff is always very helpful and friendly. They make sure to communicate well (provide estimates and updates) and then deliver. Also, have flexible schedules and are able to accomodate what works well for you. More

Friendly and Helpful Dealership had many makes to choose from and our sales rep, Shadric helped us to find just the right vehicle for our needs. Everyone was very helpful Dealership had many makes to choose from and our sales rep, Shadric helped us to find just the right vehicle for our needs. Everyone was very helpful and friendly and not high pressure. Shadric spent plenty of time with us so we understood our new car. We felt we received a far price on our trade in, and they worked with us on the purchase price. More

Purchased the car best suited for us! Brad Demarest was our salesperson, we explained what we were looking for and our price range. Brad sat down with us and within no time he had us in o Brad Demarest was our salesperson, we explained what we were looking for and our price range. Brad sat down with us and within no time he had us in our new car. I was impressed with the knowledge Brad showed, and the honest answers we got from him. Everyone I was introduced to seemed to care about our purchase. I would give this place a 5 star rating, and definitely recommend Brad to all my friends and family. More

New Tacoma! Regan Taylor helped my boyfriend and I start a new lease on a 2018 Tacoma. He was very professional and knowledgeable on the trucks we were interested Regan Taylor helped my boyfriend and I start a new lease on a 2018 Tacoma. He was very professional and knowledgeable on the trucks we were interested in and spent the time to help guide us through the process of leasing and lease to own as this was our first time. I took a very long time deciding but Regan stayed with us till we were happy and off in our new Tacoma?. We were also helped by Alex Wiedenhoeft with financial advisement, he went above and beyond in finding us the best deal and finiacing available for new grads like ourselves. More

Shadiest dealership I have ever dealt with DO NOT UNDER ANY CIRCUMSTANCES PURCHASE A VEHICLE FROM THIS CAR DEALERSHIP. I went to look at a 2012 Toyota 4Runner Limited and after test driving t DO NOT UNDER ANY CIRCUMSTANCES PURCHASE A VEHICLE FROM THIS CAR DEALERSHIP. I went to look at a 2012 Toyota 4Runner Limited and after test driving the vehicle I requested my salesman Dennis Vogel have the vehicles brakes inspected multiple times and continuously received a different answer to why they couldn't inspect the brakes up to and including there aren't any mechanics working today. Mind you I had already spoken with one mechanic that showed me how to use the 4 wheel drive and this was on a Saturday at roughly 11am. Dennis reassured me countless times that the dealership is a premier dealer and wouldn't have a car for sale on it's lot if it wasn't fully inspected and that there was absolutely nothing wrong with this vehicle. I decided to purchase the vehicle off of his misleading representation of the vehicle and the stellar reviews I had previously read regarding this car dealership. Upon buying my vehicle and getting home I find that there is a tail light out and the driver door lock actuator does not work (I must of missed these two issues no big deal), so I take it to my local Toyota dealership in Grand Blanc Michigan to have the door lock fixed and when I pick my vehicle up I am hit with a long list of issues with the vehicle. The brakes are at 3mil and need replaced immediately, the rotors are bad and need replaced, the cabin filter and air filter are both completely black and need replaced and the back up camera works only roughly 75% of the time. I fixed the air filters, and tail light and took the vehicle back in for an oil change only to find out that the skid plate covering the oil pan and oil filter was held in place by zip ties because all of the bolts had been broken off in the engine bay (whoops Toyotas mechanics must of missed this glaring issue with the vehicle). So I call Toyota of Muskegon and spoke to Dennis Vogel who put me through to Charlie Knapp who tells me basically there's nothing there going to do they don't see an issue with any of these products or the fact that my sales man told me it was thoroughly inspected. I informed Charlie he could either do the right thing or I would pursue alternatives to having this made right including civil court to which Charlie Knapp says "then why don't you just call our lawyers directly and don't call me again" so I gave him a few choice words and here I am. AGAIN I REPEAT DO NOT UNDER ANY CIRCUMSTANCES GIVE ANY BUSINESS TO THIS DEALERSHIP AS THEY TREAT THE CAR SALES AS A GRAVEL NO NAME LOT. Absolutely terrible customer service and relations and they do not stand behind there vehicles that are "inspected" by Certified Toyota Mechanics. Would like to add that John Gongalski the finance manager is a stand up guy and wasn't in the slightest bit shady. While Dennis Vogel seems like a nice enough guy he is certainly a grimy car salesman who misleads you into making a deal and then plays dumb and apologetic about it when something comes up. More

AC repair I visited out of the blue to have my AC fixed after suffering in 90 degree weather on a 7 hour road trip. Subaru service assessed my problem and order I visited out of the blue to have my AC fixed after suffering in 90 degree weather on a 7 hour road trip. Subaru service assessed my problem and ordered the parts to fix within a day and a half. They also worked within my tight schedule to finish the job in time for me to travel across state. More

First Oil Change Just a little confusion.... Upon returning the vehicle to me the first employee told me that the oil change was not needed due to low mileage - I inf Just a little confusion.... Upon returning the vehicle to me the first employee told me that the oil change was not needed due to low mileage - I informed him that the vehicle was over a year old and needed to be done -He agreed. Byrd then came in and told me that the service had been done, showed me the paperwork and that the vehicle was ready to go. More