Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
My Auto Import Center - Audi Nissan Toyota Volkswagen
Muskegon, MI
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020!
With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it!
My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,718 reviews
October 11, 2022
Vehicle service was completed correctly, on time and vehicle clean after servicing. Service representative reviewed 27 point inspection results with a clean bill of health. vehicle clean after servicing. Service representative reviewed 27 point inspection results with a clean bill of health. More
by MOYNIHANDESIGN
Verified CustomerEmployees Worked With
October 06, 2022
Tops ratings for almost everything. Friendly, prompt, nice waiting room and clean. Not top rating on pricing. They tried to charge me $170.00 for an oil change. I have a flyer I receiv Friendly, prompt, nice waiting room and clean. Not top rating on pricing. They tried to charge me $170.00 for an oil change. I have a flyer I received from VW, specific to that dealership for a $89.00 oil change. They said they hadn’t seen one before and ended up charging me $100…whatever. They need to state before any service what the costs are. I have had this happen before at this dealership. More
by janiejetta
Employees Worked With
October 06, 2022
The Temperature Control Valve in my 2020 Subaru Forester failed on July 15. When it failed the cruise control, accident avoidance system and connected systems failed. These parts are failing all over the US failed on July 15. When it failed the cruise control, accident avoidance system and connected systems failed. These parts are failing all over the USA. They were on back order before mine failed. Subaru blames the infamous "logistics problems" for not being able to repair our cars. On Saturday, Oct 15th, our car has been without the features I paid a premium for. My Subaru of Muskegon is not at fault, Subaru is. However we gave up three trips so far because of this problem. I would have expected that My Subaru, other Subaru dealers and Subaru would provide loaner cars with these safety features operable. However, none has even been offered. It has been so long that I don't even remember who plugged a scanner into our car and said "Yes the service tech in Indianapolis was correct, the Temperature Control Valve has failed." At least finally, this week I was given my first update on when our car will be repaired by Javid Zahir. However all he had to tell me was that My Subaru was sorry and I would have to wait longer. The Subaru National Customer Service had previously promised me my car would be repaired within two weeks. That was three weeks ago. I drove to Grand Rapids from Zeeland yesterday and cold engine light was still on when I reached my destination on the East Beltline. I am dreading driving it as late fall and early winter is beginning. More
by KENKOLK
Employees Worked With
October 04, 2022
Brandon went above and beyond to find us the truck we wanted: which is remarkable during this unprecedented time of limited inventory! Brandon is a truly professional salesman. It was a pleasure worki wanted: which is remarkable during this unprecedented time of limited inventory! Brandon is a truly professional salesman. It was a pleasure working with Brandon! Most sincerely, Michael Haas More
by Michael
October 03, 2022
The service department definitely sets the bar high. Very friendly and quick at check in. Super fast and efficient service. Such a pleasure to do business with. The waiting area is top notch. Very friendly and quick at check in. Super fast and efficient service. Such a pleasure to do business with. The waiting area is top notch. More
by JAMESP.WARD
Employees Worked With
Ella Randall
October 03, 2022
Went here for the 1st time, since we have had issues at the Grand Rapids dealership. The people we met here were very nice. The issue is that when we got our car back it was filthy. Oil a and grease on t the Grand Rapids dealership. The people we met here were very nice. The issue is that when we got our car back it was filthy. Oil a and grease on the door, steering wheel and drivers seat. Had to buy leather cleaner for 20 dollars to get it off. Tried contacting the manager many times, and left voicemails, but no response. Cannot go back to a place that treats a car that way. Update, the manager did call me back after posting my review. He seems like he is genuinely concerned about dealing with the issue. We will see, if we choose to give them another try. More
by SBWA
