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My Auto Import Center - Audi Nissan Toyota Volkswagen - Service Center
Muskegon, MI
1,883 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,883 Reviews of My Auto Import Center - Audi Nissan Toyota Volkswagen - Service Center
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September 10, 2025
Sat 8/23 traveling from CVG to Grand Haven; front Right wheel blowout on I96 @ 75MPH. Road service changed to spare (UGH!); drove @ <50mph last 130mi to Grand Haven (lived @lake for '77 - '85). Monday 8/ wheel blowout on I96 @ 75MPH. Road service changed to spare (UGH!); drove @ <50mph last 130mi to Grand Haven (lived @lake for '77 - '85). Monday 8/25 to Muskegon MI AUDI. Met ZACH. Somebody from somewhere smiled on us. What a pleasure dealing with a young man possessing traits performing customer service the way it's taught but sadly more than not rarely experienced. I speak from 50 years of small to large corporate responsibility both U.S. and dealing with European, Asiatic and African personnel in similar companies. Zach quickly procured similar tires, correctly interchanged locations and mounted, checking for potential problems (wheel bearings, rim condition), keeping us informed of progress and promptly notified completion. Our visit/vacation could now continue unhindered. I know US AUDI (Virginia) keeps track of its various locations regarding business practices, including by visits (Have had various Audi experiences, as well as Porsche and GM/Ford due to cars owned and currently possess). I shall presume both Audi Muskegon as well as Audi US know how fortunate they are to have Zach presenting the "Audi" face to/with customers. IF NOT, THEY HAD BETTER LEARN RAPIDLY, lest competitive businesses grab him for their benefit! More
by South Pole
Employees Worked With
Zachary Mattis
November 22, 2024
Premium service prices and now a 3% credit card fee which cost me an extra $43! I’m going to stop going there for service!! cost me an extra $43! I’m going to stop going there for service!! More
by saukas
September 03, 2024
Purchased a Radiator assy for a vehicle that hit a deer. My auto had in stock and available. Damage to truck was more severe than first inspection and ended up be a total loss. Tried to return radiator to M My auto had in stock and available. Damage to truck was more severe than first inspection and ended up be a total loss. Tried to return radiator to My auto next day and was charged a $ 60 restock fee. Call several times to speak to a actual person is a challenge and left a message for Paul Miller the parts manager to please call me so I could explain the situation and since it was something they stocked was it fair to charge a restock fee. Will be going to Grand Rapids from now on at least they return your calls. Review would be for the parts department however it is not listed a an option for who I worked with so hence the parts and service director More
by kevins
Employees Worked With
August 08, 2024
THE BEST DEALERSHIP IN WEST MI. Great deals, friendly faces, & honesty. I will continue to send friends and family here. Great deals, friendly faces, & honesty. I will continue to send friends and family here. More
by Garret Mitchell
Employees Worked With
Other Employees :
Mark (New hire in service.), Jim Wright, Jordan Hill
April 16, 2024
Sell your Subaru before warranty runs out. Bad trans problems that seems to happened after 100k miles. costly repair $2500, a common problem. P1710 . Shortly (days) after 12 months warranty o Bad trans problems that seems to happened after 100k miles. costly repair $2500, a common problem. P1710 . Shortly (days) after 12 months warranty on first repair ran out it happened AGAIN. Same parts needed replaced and this My Auto import dealership and Subaru national said past warranty to bad. They wanted another $2500. 13 months and 12k miles and two repairs. Service manager was no help. This was by far the most expensive car to keep on the road Ive ever had. More
by outback
Employees Worked With
service manager Trevor
March 07, 2024
Ella was personable, professional and an excellent communicator. Dealership waiting area was very comfortable and provided beverages and snacks. Overall, a very good service experience. communicator. Dealership waiting area was very comfortable and provided beverages and snacks. Overall, a very good service experience. More
by retheridge30
Employees Worked With
Ella Randall
May 10, 2023
Went in for oil change on 5/2…. service was good but the tech out a sticker that said next service at 621,000 miles other than that it was ok service was good but the tech out a sticker that said next service at 621,000 miles other than that it was ok More
by Fposada
Employees Worked With
Jacob
Verified CustomerMay 09, 2023
My experience at the dealership is always a good one. My needs are always met.I know my car is being served by experienced mechanics.Love the people who work there.And the waiting lounge very welcoming an My needs are always met.I know my car is being served by experienced mechanics.Love the people who work there.And the waiting lounge very welcoming and comfortable. More
by Elizabeth Moreno
