Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

My Auto Import Center - Service Center

Muskegon, MI

4.4
776 Lifetime Reviews Review Dealership

778 Reviews of My Auto Import Center - Service Center

Sort by
April 02, 2021

"I brought my car in to have the brakes checked. Larry and..."

- AIRBORNE_JC

I brought my car in to have the brakes checked. Larry and a young lady were awesome. All was checked., everything was super. They were very friendly and helpful. We will bring our Highlander Ron for any needs in the future. Also, it was incredibly clean, very impressive. Blessings, Jeff

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Apr 05, 2021 -

My Auto Import Center responded

Thank you for the five-star review! We are delighted to hear you were given excellent customer care by The My Auto Group Service Team. Thank you for trusting us to service your Toyota Highlander.

April 02, 2021

"We had a great visit with two of our cars. Audi A5 and..."

- KIRSTENPOEL

We had a great visit with two of our cars. Audi A5 and Volkswagen Tiguan. Both had issues that were former warranty issues but were now out if warranty. Beth in service was fantastic. The team , her manager and mechanics fixed our cars and saved us money. Sometimes it’s tempting to go outside of the dealership to save money but never again.! Thank you for taking care of us! Kirsten

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Apr 02, 2021 -

My Auto Import Center responded

Hooray Kirsten! We love hearing you were given excellent customer service from our Service Advisor, Beth Smith! Thank you for the five-star review for trusting the My Auto Group Team with your Audi A5 and your Volkswagen Tiguan.

April 02, 2021

"Oil Change was quick. Staff was friendly. The fact that I..."

- IB-HERE-2

Oil Change was quick. Staff was friendly. The fact that I did not have an appointment was no problem. Felt safe, plenty room to socially distance and staff was masked.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Apr 02, 2021 -

My Auto Import Center responded

Thank you for the five-star review! We are so happy to hear you were 100% satisfied with your recent visit. Thank you for trusting the My Auto Import Center Team with your business!

April 02, 2021

"Everything went smoothly and timely for my 30,000..."

- First time toyota buyer

Everything went smoothly and timely for my 30,000 check-up. However, the clips holding the filter cover were left undone. Luckily, I check under the hood every time I have work performed. It's an old habit that that has served me well.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Olivia Kasper
Apr 02, 2021 -

My Auto Import Center responded

Thank you for the kind review. We do apologize that you were not 100% satisfied with your most recent service visit. Your comments have been forwarded to our Service Manager. We hope to improve upon your next visit. Thank you for trusting us with your business.

March 31, 2021

"Had the best experience of my life with Beth. Literally..."

- Molly p

Had the best experience of my life with Beth. Literally the best mechanic experience I have ever had. 10000/10 give Beth a raise, she rocks.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Apr 01, 2021 -

My Auto Import Center responded

Molly, that is awesome news! We love hearing you were 100% satisfied with your most recent visit to My Auto Import Center and that you were given excellent customer service by our Service Advisor, Beth Smith. Thank you for the great review and for trusting our team at The My Auto Group with your business!

March 30, 2021

"We found the environment very accommodating and friendly...."

- melindaackermann

We found the environment very accommodating and friendly. I especially appreciate the children’s play area being separated from the other waiting area so the children’s noise doesn’t bother other people. Coffee, popcorn and massage chairs are nice perks. But what I appreciated most of all are the Bibles and Christian art on the wall. Nothing says more about a business than knowing they have high values. Now I know you can be trusted. Thank you for your witness to your customers. #neverafraid

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason in parts
Mar 31, 2021 -

My Auto Import Center responded

Melinda, thank you for the kind words regarding the many amenities found at My Auto Import Center. We appreciate the five-star review and want to thank you for trusting our service team with your business!

March 30, 2021

"Excellent service at every visit. I love my Subaru..."

- ROSE.LORAFF

Excellent service at every visit. I love my Subaru Crosstrek! I'm not sure I would do business anywhere else. We drive two hours to this dealer just for the service!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Apr 06, 2021 -

My Auto Import Center responded

Rose, we are so happy that you love your Subaru Crosstrek! Thank you for trusting our team at My Subaru of Muskegon and The My Auto Group with your business!

March 30, 2021

"Overall my experience was fine. It was Saturday so I did..."

- LY33LEE

Overall my experience was fine. It was Saturday so I did not see all the workers listed below, so I may not be able to review them all.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Apr 06, 2021 -

My Auto Import Center responded

We are very sorry to hear you were not 100% satisfied your most recent visit to our dealership. Please let us know how we can improve upon our service. Please contact our Sales Manager, Javid Zahir at jzahir@themyautogroup.com so we can improve. Thank you for your time!

March 29, 2021

"Warranty issue. Appointment the next day. I was..."

- DANIELADEPPE

Warranty issue. Appointment the next day. I was disappointed to hear that the dealership is not able to offer a free loaner for warranty issues. I was told repair needed to take more then 3 hours. Considering it took me 30 minutes to drive to your dealership, 1.5 hours to get a diagnosis and another 30 minutes to drive home. Is my time considered at all? Loaner was requested only if the repair cannot be done immediately. In this case it took you guys 2 days to get the part. It’s not customers fault parts are not on hand. Beth waived my loaner fee (which was not disclosed during my initial visit. Appreciated that. I bought my second new car from you guys because of your service Dept. This is a first time I was left a bit disappointed.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Apr 06, 2021 -

My Auto Import Center responded

We are so very sorry to hear you were not 100% satisfied with your most recent visit to our dealership. Please contact our Service Manager, Javid Zahir at jzahir@themyautogroup.com or our Assistant Service Manager, Jim Pruitt at jpruitt@themyautogroup.com at your earliest convenience so we can remedy this matter.

March 29, 2021

"The service was outstanding. I really appreciate the..."

- DIGIDAD

The service was outstanding. I really appreciate the relating paul did to me on the phone that Had me tow my car to Muskegon from Holland rather than the much less reaponsive local dealers

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul
Mar 30, 2021 -

My Auto Import Center responded

Thank you for the great review and for coming all the way from Holland, MI to Muskegon, MI. We appreciate you trusting The My Auto Group Team with your business!

11 - 20 of 778 results