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My Auto Import Center - Service Center

Muskegon, MI

4.4
776 Lifetime Reviews Review Dealership

778 Reviews of My Auto Import Center - Service Center

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May 16, 2018

"Everyone is very helpful "

- waynebrimmerjr

Every time I have to bring my car in it has been a pleasant experience your staff in service are very friendly and Beth always has a great loaner car ready for me.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Derek Smith
May 16, 2018 -

My Auto Import Center responded

Thank you so much for taking the time to share your experience with everyone!

May 16, 2018

"fantastic service"

- penn.cs

i was having an issue with my windshield wipers dragging noisily across the windshield. mickala changed out the blades, tested the wipers and i was good to go. the entire procedure took five minutes. she is an awesome service representative!!!!

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Recommend Dealer
Yes
Employees Worked With
Mickala VanDop
May 16, 2018 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your service business and for taking the time to share your experience with everyone!

May 16, 2018

"Professional Service "

- dgage19558

As ususal they were fast and very professional and did a very thorough job. I drove in and parked at the Nissan booth and they told me that the fast oil change was available and sent me over to the regular check in area and they took it from there.

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Recommend Dealer
Yes
Employees Worked With
May 16, 2018 -

My Auto Import Center responded

Thank you for taking the time to share your experience with everyone!

May 16, 2018

"Constant Issues"

- AL

Had to take my 2011 Audi A4 in about 5 times over a 5 month span due to constant issues. Mickala was great to work with and helped me out ever step of the way, but the over all service was awful. The technicians missed certain fixes that caused me to continue to return. If my rating was solely on the service I received from Mickala, I would give it a 5 star, she is truly amazing to work with. However, do to the experience I had and the inconvenience I will not be returning my car here to get work done. Felt like every time I got my car back I was saying, "here we go again" after about a day of driving it.

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Recommend Dealer
No
Employees Worked With
Mickala VanDop
May 16, 2018 -

My Auto Import Center responded

I am sorry to hear that you had a negative experience. I mentioned your issues to our Service Operations Manager, Mark Leutzinger, and he would like to speak with you personally regarding our failure. At your convenience please reach out to Mark directly at 231.799.7134.

May 06, 2018

"Jason is awesome!"

- Chan 168

Jason helped me with the parts on my 2007 Camry He was very professional and friendly. Their prices are sometimes slightly higher than what you can get online, but if they don’t have the stock, they can get it overnight. It’s worth it - sometimes shipping from online takes more than a few days . I highly recommend working with Jason the next time you’re looking for Toyota parts!

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Recommend Dealer
Yes
Employees Worked With
Jason Buehler
May 07, 2018 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your business and for taking the time to share your experience with everyone!

May 02, 2018

"Efficient"

- HappyCar

I've had my Prius serviced here since I bought it from them in 2006. Their service dept is caring, thorough, efficient - excellent service! Kevin Sachett is so very service-oriented, always making you feel the customer's satisfaction is the top priority.

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Recommend Dealer
Yes
Employees Worked With
Kevin Sackett
May 03, 2018 -

My Auto Import Center responded

Thank you for giving Kevin the opportunity to earn your service business and for taking the time to share your experience with everyone!

April 27, 2018

"Streamlined and smooth process"

- Dave

Although my used SUV 2006 Toyota purchase was from a private individual in 2013 and not from this dealership, my service experience for the couple of airbag recalls and entire frame replacement I was tasked with was amazingly painless. Every single person I came in contact with, from the receptionist, service writers, technicians or otherwise, were friendly and helpful. Usually I have a heavy disdain for having to visit any dealership for any reason, but my experiences here were extremely pleasant. It would be impressive if all dealerships followed protocols such as theirs.

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Recommend Dealer
Yes
Employees Worked With
Technician > Jeremy, Service > Brittany, Kevin Sackett
Apr 30, 2018 -

My Auto Import Center responded

Thank you for giving us an opportunity to earn your service business and for taking the time to share your experience with everyone!

April 20, 2018

"Very professional"

- FP guy

Byrd, is by far the BEST! Service guy I have ever dealt with. I plan on brining all my vehicles here for service. Thank you for what you do and the respect you show people!

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Yes
Employees Worked With
Apr 30, 2018 -

My Auto Import Center responded

Thank you for continuing to give us the opportunity to earn your service business and for taking the time to share your experience with everyone!

April 17, 2018

"Best experience with purchase and service"

- Tiffany Lulofs

Our salesmen, we worked with a couple, were knowledgeable, friendly, and helpful without being pushy. We visited on several occasions before choosing to purchase our first brand new vehicle from the dealership. Justin and Alex were awesome with crunching numbers and getting us a great deal. They also stayed late to make sure I could drive my car home that day! Since purchasing I have been in for three service visits (2 year full service free) for oil changes and tire rotations. Each time I was created by Byrd who was, friendly, professional, and quick with the needed maintenance. I would and have recommended my auto to several friends!

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Yes
Apr 17, 2018 -

My Auto Import Center responded

Tiffany thank you for taking the time to share your experience with everyone!

April 17, 2018

"Toyota service desk"

- John S Thornton Jr

Always great service the toyota service desk manager does a great job getting the service we need He always greets you with a welcoming smile and by name

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Recommend Dealer
Yes
Employees Worked With
Apr 17, 2018 -

My Auto Import Center responded

Byrd is the best and we are lucky to have him! Thank you for taking the time to share your experience with everyone!

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