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My Volkswagen of North Grand Rapids

Northeast Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.4
140 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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3985 Plainfield Avenue

Northeast Grand Rapids, MI

49525

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Showing 140 reviews

August 01, 2026

Salesman, Drew, was so helpful and explained everything about the vehicle. He also helped setting up my phone to the car. Texted the next day to make sure I was doing okay with the vehicle and to answer More

by ryleejean2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry
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Aug 04, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review, Rylee! We’re so glad to hear Drew provided such a helpful and thorough experience. Taking the time to explain the vehicle and follow up after your purchase is what great customer service is all about. We appreciate your kind words and hope you enjoy your new vehicle!

July 29, 2026

Quick friendly service, nice waiting area Inspection was explained well with future recommendations and pricing More

by mogoltz
Recommend Dealer
Yes
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Jul 30, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for the 5-star review! We're so glad you had a great experience with our service team. Providing friendly service, a comfortable waiting area, and clear explanations of your vehicle's inspection and future maintenance recommendations are all important to us. We truly appreciate your feedback and look forward to serving you again!

July 24, 2026

reasonable price for service rendered. Scheduling was easy. employees were courteous. Time waiting was reasonable More

by RWHINKLE
Recommend Dealer
Yes
Employees Worked With
dk
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Jul 27, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review! We're so glad to hear you had a great service experience. It's wonderful to know scheduling was easy, our team was courteous, and we were able to get you back on the road in a timely manner at a fair price. We truly appreciate your feedback and look forward to serving you again at your next visit!

July 15, 2026

They were super helpful with all of my needs and made sure I was in and out in a timely manner More

by Marksworm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abbey Vining
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Losinski and Henry Gaetino
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Jul 17, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review! We're glad to hear our team was able to meet your needs and provide a quick, efficient experience. We appreciate your business and look forward to serving you again at My Volkswagen of North Grand Rapids!

July 08, 2026

Excellent customer service, Polite staff. Scheduled an appointment the day of my oil change - flexible time slots. More

by TREPPAPE
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abbey Vining
5.0
This rating includes all reviews, with more weight given to recent reviews.
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for the wonderful 5-star review! We're so glad to hear you had a great experience with our team. Providing excellent customer service and flexible scheduling is important to us, and we're happy we could make your oil change convenient. We truly appreciate your feedback and look forward to seeing you again at your next visit!

July 02, 2026

Informative and familial. What a wonderful experience, I’m just sorry I waited so long to give MyAuto a chance to put me in the right vehicle! More

by nheyboer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bull Ferry
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Jul 10, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you so much for your kind words and for giving My Auto a chance! We're thrilled to hear you had such an informative and welcoming experience. Helping our customers find the right vehicle is what we're all about, and we're so glad we could do that for you. We truly appreciate your 5-star review and look forward to serving you for many years to come. Enjoy your new ride!

June 21, 2026

Had a 10 point inspection, and the dealership missed areas that needed improvement or fixing. More

by hannah.reidsma
Recommend Dealer
No
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Jun 22, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

June 17, 2026

Emily was easy to work with, Very knowledgeable and super friendly! She cared about us and our son. More

by jhsamaniego332
Recommend Dealer
Yes
Employees Worked With
Emily Anderson
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Jun 22, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review! We're glad Emily provided such a friendly and knowledgeable experience and made you feel well taken care of. We appreciate your business and look forward to seeing you again!

June 12, 2026

Wonderful experience with very friendly staff We will always be buying our cars from them from now on!!! More

by bristolj371
Recommend Dealer
Yes
Employees Worked With
Robert
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Jun 16, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review and for your kind words about our team. We are delighted to hear that you had a wonderful experience with us. Earning your trust and confidence means a great deal, and we are honored that you have chosen us for your future vehicle needs. We sincerely appreciate your support and look forward to serving you again for many years to come.

June 09, 2026

Communicative and fast. The dealership was helpful and easy to communicate with while shopping from 2 hours away. More

by yanicoleschroeder
Recommend Dealer
Yes
Employees Worked With
Art Burse
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Jun 16, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review! We're glad to hear that our team was communicative and made the car-buying process easy and efficient, even from two hours away. We appreciate you choosing us and hope to have the opportunity to provide you with a 5-star experience in the future. Enjoy your new vehicle!

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