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My Volkswagen of North Grand Rapids

Northeast Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.3
117 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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3985 Plainfield Avenue

Northeast Grand Rapids, MI

49525

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Showing 117 reviews

May 08, 2026

Easy to work with The sales manager and James worked together because I was not the only person buying a car that day. More

by ANNIEKONIECZNY
Recommend Dealer
Yes
Employees Worked With
James
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May 08, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review and for choosing us for your vehicle purchase. We appreciate your patience during a busy day and are glad to hear that James and our sales manager were able to work together to provide a smooth experience. We appreciate your business and look forward to seeing you again in the future.

May 07, 2026

I recently had an outstanding experience at this dealership from start to finish. The entire team was professional, welcoming, and genuinely focused on making the process easy and stress-free. They More

by dh2007Leanne
Recommend Dealer
Yes
Employees Worked With
Bill Ferry
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May 08, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your thoughtful review and for choosing our dealership. We’re truly grateful to hear that our team provided a professional, welcoming, and stress-free experience from start to finish. It’s great to know you felt supported throughout the process and that all of your questions were answered with care. Your kind words about our communication and customer service mean a great deal to our entire team. We sincerely appreciate your recommendation and look forward to seeing you again in the future.

May 06, 2026

I brought my car in for a part replacement. Staff was friendly and courteous, thanks! More

by lacruzoperon
Recommend Dealer
Yes
Employees Worked With
Shamir Austin
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May 08, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review! We’re glad to hear our team provided friendly and courteous service during your visit for the part replacement. We appreciate your business and look forward to assisting you again in the future.

May 05, 2026

Oil change. Loose filter. Oil stain in my garage because filter was loose. Permanent oil stain in my garage because oil filter was not properly installed. More

by alanvisser
Recommend Dealer
No
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May 08, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

May 05, 2026

The service was fine, but considering that it was just an oil change and it was scheduled, it took a long, long time to be completed. More

by rgoble1
Recommend Dealer
No
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May 08, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

May 03, 2026

Worked with me very well Got me to an amount agreed on Very nice guys More

by lilliana2
Recommend Dealer
Yes
Employees Worked With
Shawn Billy
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May 08, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review. We’re glad to hear our team was able to work with you and reach an agreement that fit your needs. We appreciate your business and look forward to working with you again in the future.

April 29, 2026

Very courteous and they did everything that they could to answer all my questions, including getting the mechanics involved. Their knowledge was helpful. More

by LeeHolly
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mechanics
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May 08, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind review. We’re glad our team was able to answer your questions and involve our technicians to ensure you felt fully informed. We appreciate your trust in us and look forward to assisting you again in the future.

April 28, 2026

Dropped off my car. Talked with Shamir who was very nice and friendly. There was an issue with some communication after I called the dealership in the morning and he too More

by JACKIEBEACH4
Recommend Dealer
Yes
Employees Worked With
Shamir
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Apr 28, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind review! We’re so glad Shamir was able to provide friendly service and quickly resolve the communication issue. We truly appreciate your patience and are happy to hear your experience ended on a positive note. Thank you for choosing My Auto Grand Rapids!

April 27, 2026

Greatest service on my car and very good customer care team. The shuttle service was very good. More

by wrbornholdt
Recommend Dealer
Yes
Employees Worked With
Mr Austin
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Apr 28, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate the 5 stars! Happy to hear you had a great experience with our team and enjoyed the shuttle service. Thanks for choosing us!

April 21, 2026

Great inspection and options. Like the waiting area and how responsive the service center is More

by mhodgman
Recommend Dealer
Yes
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Apr 21, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate the 5 stars! Happy to hear you had a great experience with our team and enjoyed the waiting area while we took care of your vehicle. Thanks for choosing us!

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