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My Volkswagen of North Grand Rapids

Northeast Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.3
127 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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3985 Plainfield Avenue

Northeast Grand Rapids, MI

49525

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Showing 127 reviews

February 10, 2026

Communicated very well. Was polite and helpful. He was African American and I can't remember his name, but I'm hoping your records will show who was working that day. He was More

by MSBANN
Recommend Dealer
Yes
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Feb 11, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review. We’re pleased to hear you received clear communication and courteous, helpful service. We truly appreciate you taking the time to share your experience with us.

February 09, 2026

Fast and easy It was a good experience I have said enough already Ok how about now? More

by DOUGLASWSANDY
Recommend Dealer
Yes
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Feb 10, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you, Douglas, for sharing your feedback. We’re pleased to hear that your experience was fast, easy, and overall positive. We appreciate you taking the time to leave a review and look forward to the opportunity to serve you again in the future.

February 08, 2026

Great communication, friendly, efficient. Got the job done. Loved sipping hot tea in the waiting area on a very cold day. More

by CARLA.DODANCE
Recommend Dealer
Yes
Employees Worked With
Shamir
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Feb 10, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you, Carla, for your five-star review. We appreciate your feedback and are glad to hear you experienced great communication and efficient service. We’re also happy that our waiting area helped make your visit more comfortable on a cold day. We look forward to serving you again in the future.

January 30, 2026

They are good people they always take care of my need in a timily matter More

by carolynmcgee68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad
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Feb 02, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review and kind words. We’re glad to hear our team consistently takes care of your needs in a timely manner. We truly appreciate your feedback and look forward to continuing to serve you. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know.

January 29, 2026

Smooth Kept me updated Updated on status Of service. Explained the report On condition of car More

by Bill_bobbitt
Recommend Dealer
Yes
Employees Worked With
Idk service writer
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Jan 29, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for the 5-star review! We’re glad to hear your service experience was smooth and that our team kept you updated and clearly explained your vehicle’s condition. We appreciate your trust and look forward to serving you again.

January 28, 2026

Shamir was very helpful and understood my financial constraints. He helped me understand what was main priority to get fixed More

by bayliefranklin
Recommend Dealer
Yes
Employees Worked With
Shamir
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Jan 29, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for taking the time to share your experience. We’re glad to hear Shamir was able to help you prioritize what needed attention while keeping your financial constraints in mind. We appreciate your trust in our team and look forward to assisting you again in the future.

January 27, 2026

Prompt service , work schedule and cooperation Pleasant staff and good work ethics Informative staff and adherents to the schedule More

by ZAKI_UDDIN
Recommend Dealer
Yes
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Jan 27, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review! We’re glad to hear our team provided prompt service and kept everything on schedule. We appreciate your kind words about our staff and their professionalism, and we look forward to serving you again at My Auto Grand Rapids!

January 27, 2026

Service on car Fast service no long wait polite Did not take long to get work done More

by RHIA_KJE
Recommend Dealer
Yes
Employees Worked With
Mitsubishi service
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Jan 27, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review! We’re glad to hear you experienced fast, polite service with minimal wait time. We appreciate your feedback and look forward to serving you again at My Auto Grand Rapids!

January 26, 2026

They checked my car and gave me an honest exam no charge They didnt try to charge me on things that I dont need like other places try to do More

by BD.SEAN
Recommend Dealer
Yes
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Jan 27, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for sharing your experience! We’re glad our team could provide an honest and thorough check of your car without any unnecessary charges. Your trust means a lot to us, and we look forward to serving you again!

January 25, 2026

Mark did everything he could to make my 6 month new car service appt seamless in every way. More

by KNASH717
Recommend Dealer
Yes
Employees Worked With
Mark
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Jan 27, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review! We’re so glad to hear that Mark went above and beyond to make your service appointment seamless. We appreciate your trust in us and look forward to keeping your vehicle running smoothly!

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