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My Volkswagen of North Grand Rapids

Northeast Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.3
127 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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3985 Plainfield Avenue

Northeast Grand Rapids, MI

49525

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Showing 127 reviews

January 23, 2026

Professional, got me in and out and took great care of my vehicle Highly recommend More

by abbeycoon
Recommend Dealer
Yes
Employees Worked With
Daniel Ribbon
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Jan 23, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for giving us the opportunity to earn your business!

January 22, 2026

They got me right in and I didn't have an appt. Had a nail in my tire and they treated me like a queen. Only one service worker in that day. Bad weather. And he was doing an oil change but still sa More

by dkluke980
Recommend Dealer
Yes
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Jan 23, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for the amazing review! We’re so glad our team could take great care of you—even on a challenging day. Your kind words mean a lot to us, and we hope to see you again soon!

Jan 26, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review and for sharing your experience with our service department. We are pleased to hear that our team was able to assist you promptly and provide attentive service despite a busy schedule and challenging weather conditions. Delivering efficient, high-quality service to every customer is our priority, and your feedback is greatly appreciated. We look forward to the opportunity to serve you again in the future.

January 21, 2026

Wish I had better communication from the service advisor and the option to have a loaner due to the time frame length of the repair, due to waiting for a part More

by pauleboy
Recommend Dealer
Yes
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Jan 21, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

January 20, 2026

45 minute to 50 minute oil change took 2 hours 15 mins Waited on oil filter to finish the job . Scheduled the oil change 3 am figured when they opened should be able to have the part by 3 pm More

by jeffy_75
Recommend Dealer
No
Employees Worked With
Idk service department
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Jan 21, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

January 20, 2026

I went from having Infinitis over the last few years to VW & it was the best decision!! More

by KNASH717
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your feedback! We’re thrilled to hear that your switch to Volkswagen was a great decision and that you had a positive experience with our team. We truly appreciate your trust in My Auto Grand Rapids and look forward to serving you again in the future!

January 15, 2026

I still have problems with the cruise control and window wipers not working in fast mode More

by CHRISTI0719
Recommend Dealer
No
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

January 15, 2026

I still have problems with the cruise control and window wipers not working in fast mode More

by CHRISTI0719
Recommend Dealer
No
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

January 14, 2026

Very professional, knowledgeable and honest. Dan was wonderful, it was a pleasure working with him and I wouldn't hesitate to bring my car back again if it needed more repairs. More

by GHII
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind words! We’re thrilled to hear that Dan provided a professional, knowledgeable, and honest experience. We truly appreciate your trust and look forward to assisting you with any future vehicle needs at My Auto Grand Rapids.

January 13, 2026

Everyone was very kind and courteous. Amir was very polite and accommodating. Very good service More

by WALSHNP
Recommend Dealer
Yes
Employees Worked With
Amir
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind words! We’re delighted to hear that Shamir and our team provided courteous and accommodating service. Your feedback means a lot, and we look forward to assisting you again at My Auto Grand Rapids.

January 08, 2026

Very nice dealership and great people to work with! Highly recommend working with James! Will be back! More

by mylaarmock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Balder
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind words! We’re thrilled to hear you had a great experience working with James and our team. Your recommendation means a lot, and we look forward to welcoming you back to My Auto Grand Rapids!

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