Myrtle Beach Hyundai

Do NOT use their service department!! They are absolutely unprofessional and rude! The person who checked me in was acted inconvenienced that i was at my appointment on time. It took over an hour and a half unprofessional and rude! The person who checked me in was acted inconvenienced that i was at my appointment on time. It took over an hour and a half for an oil change and tire rotation. When asked if they accepted other Hyundai competitors promotions or active duty discounts i was met with “once in a blue moon we offer discounts” from the lady who checked me out. When i explained it was ridiculous the way that customers are treated she said nothing. More

DO NOT BUY A CAR HERE!! When you buy a car you expect a great service dept and team. its convenient. close and affiliated! You WON'T get that here!! I have NEVER received good service here and here are jus great service dept and team. its convenient. close and affiliated! You WON'T get that here!! I have NEVER received good service here and here are just 2 of my stories with them! I needed a rim and tire. It was ordered Monday, we got the call today saying it was in. They said to come down and we'll get the tire/rim on. We leave work early to take the car down. We are there abt 90 mins and someone comes and says 'We're sorry it seems we rec'd the wrong part but the box was labeled properly. We got a spare rim not full size. It looks like some one ordered a rim and ret'd a spare.' BIG mistake telling me that because now you're telling me this piece went through THREE sets of hands and NO ONE caught this mistake?! It was a return so return dept NEVER checked it, it was SHIPPED and NO ONE checked the part and then REC'D and NO ONE checked it?! Their response, Sorry, We'll order another and it will be here Tuesday. UNACCEPTABLE and NOT ok!! Another past Service Dept nightmare story for MB Hyundai.. I had a short somewhere in my car that was a SAFETY hazard. I would turn my turn signal on and it shut off my headlights and dash lights. This is a huge safety concern/hazard especially at night. I called the Service dept and told them what was happening. I also told them I was leaving in two days to drive up to PA for vacation. They said sorry, we are booked solid. We can fit you in next week.. WHAT?! Did you not just understand what I told you?! I called my old dealership up in PA, Bowser Hyundai. Now mind you, I hadn't been there in 8-9 years because I had moved to SC. However, I was still in their records from my Grand Am. I told them what was going on and they said to bring the car In right away and we can take care of it for you. I THEN told them i wouldn't be in Pittsburgh for another 2 days, I was driving in for vaca. Their 1st response was, isn't there a Hyundai down there that can get you in. Well, we know how that went.. I told them no, they said ok, as soon as you get in town, come down so we can get the car looked at, you shouldn't be driving it with a short like that. Now THAT is how a service dept SHOULD react! You will NOT get service like that here!! I only shared 2 experiences about MB Hyundai service dept. I have more if you want them.. There was a guy in the waiting room today who had the nerve to say to me 'it isn't the dealership, it's the service dept' WRONG buddy!!! The dealership hires service dept management, the dealership signs service dept payroll checks!! They are one and the same! The dealership doesn't fix or address it, it is on them. Stay away from MB Hyundai More

Service Manager I recently had an issue with my 2017 Sonata and brought it to the attention of Joe, Service Manager. He was quick to listen, investigate and solve my I recently had an issue with my 2017 Sonata and brought it to the attention of Joe, Service Manager. He was quick to listen, investigate and solve my issue. I appreciate all those I came in contact with during my service at this dealership. Thank you Joe! More

bad-bad-bad Bad responses from personnel after buying a new car. No one could explain operational procedures. Joshua Lackey was able to comply. problem with lift Bad responses from personnel after buying a new car. No one could explain operational procedures. Joshua Lackey was able to comply. problem with lift gate not working with walk and key not working. Reluctant to deal with this Hyundai dealership. More

Informative and helpful. Our sales representative (Will) was informative, helpful, and a pleasure to deal with. Everyone involved in our purchase was helpful as well. Thank yo Our sales representative (Will) was informative, helpful, and a pleasure to deal with. Everyone involved in our purchase was helpful as well. Thank you for a terrific experience! More

Felt like I was bothering the service rep I stopped in to ask a question about if my car was covered under bumper to bumper warranty.The service rep made me feel like I was bothering him. I as I stopped in to ask a question about if my car was covered under bumper to bumper warranty.The service rep made me feel like I was bothering him. I asked about a oil change he never quoted a price just said I wouldn’t be able to get in maybe next week. I left to find a better dealer. More

The run around an third rate service I paid for 4 new tires and received 4 junk tires and a run around. They take advantage of out of state loyal Hyundai car owners. Don't run away speed I paid for 4 new tires and received 4 junk tires and a run around. They take advantage of out of state loyal Hyundai car owners. Don't run away speed away from them. I'm finished with this dealer. Davis Hyundai of Ewing n.j. is heads over heals an 5 stars over this agency, good what a mistake. The shame is they give a very bad name to a wonderful car More

The best srevice dept. After reading the bad review from Sethburnette01 I can only surmise that this person must work at Kia. I have been a customer of Myrtle Beach Hyund After reading the bad review from Sethburnette01 I can only surmise that this person must work at Kia. I have been a customer of Myrtle Beach Hyundai for over 4 years and have bought 2 cars there. The service department is excellent and Eddie and Jeff are really nice people who care a lot about their customers.They have treated my family better then any dealer that I have bought from. Twice I had a problem while on the road and drove in without appointments and they took care of my wife and I. You did not even mention the service manager manager , which really makes me believe this complaint is suspicious. That would have been my next step if I had a problem. More

Horrible Service Department DO WALK BUT RUN...away from Myrtle Beach Hyundai's service department. As stated from the numerous reports below their service advisors need training DO WALK BUT RUN...away from Myrtle Beach Hyundai's service department. As stated from the numerous reports below their service advisors need training in basic customer service skills; my suggestion is to have them all replaced. Specifically, Eddie Garrett and Jeff Davis as each lack the following skills: empathy, caring, listening, note taking, and time management. This is the only Hyundai dealership in Myrtle Beach and there serivce advisors realize it; they can treat their customers with disrespectful. Unfortunately, if you seek resolution to any issue at the dealership, save yourself a phone call to American Hyundia they/GM of Dealership did not return my emails/phone calls after Mr. Davis, lyed and then cursed at me, deliberately hanging up on me several times. Mr. Davis went as far as telling the receptionist not to accept my calls, when I was the level headed one attempting to seek a compromise and/or a solution. Mr. Garrett is another service advisor and he is no better: rude, condescending, and disrespectful. I can confirm the below claims of poor customer service in the Myrtle Beach Hyundai service department. Finally, as it appears that no one from their public relations department reads these posts; Save yourself the headache/time and visit Myrtle Beach Kia (also owned by Hyundai Motor Company and not owned by the same franchisee) to have your Hyundai repaired, e.g. oil change, tires/brakes, battery, wipers, small/large service repairs. Their service department is best in class and is also located off of Hwy 501. More