NYE Ford
Oneida, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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The purchase of my new vehicle went smooth and I was so happy with the service I received. happy with the service I received. More
The service team is very accommodating. The waiting area is very comfortable, and Keri makes sure there is fresh coffee ! Five stars for all ! The waiting area is very comfortable, and Keri makes sure there is fresh coffee ! Five stars for all ! More
Very fast service, very friendly staff. They pointed out I had enough Ford reward points to pay for my service. The day before I called with a question. The lady on the phone was helpful an They pointed out I had enough Ford reward points to pay for my service. The day before I called with a question. The lady on the phone was helpful and kind. More
Jeff was great at sale but horrible after it We left numerous messages on his phone with no call back We only received 1 key he does not seem to care. His answer is he forgot to tell the key guy to call numerous messages on his phone with no call back We only received 1 key he does not seem to care. His answer is he forgot to tell the key guy to call us Its now been 8 days with no call More
Wonderful experience working with Jeff on the purchase of my new car. He and the team made the experience smooth and pleasant. my new car. He and the team made the experience smooth and pleasant. More
Great service. IT did not take that long to install Tonto cover. It works just as I expected. IT did not take that long to install Tonto cover. It works just as I expected. More
Michele was very helpful and informative about my vehicle! I will definitely be back for service. vehicle! I will definitely be back for service. More
If I could give this place a zero star If I would. I brought my vehicle in for a mechanical issue. It was there for over 5 weeks. It took a week before they actually brought it in to look at it. I do I brought my vehicle in for a mechanical issue. It was there for over 5 weeks. It took a week before they actually brought it in to look at it. I do understand that because they had other vehicles to take care of first. I was never contacted on the status of the issue unless I called. I asked about a loaner car and was said they do not offer that. I spoke to the general manager Dan, he said if I have a warranty I could get a loaner. Asked again about a loaner and said they do not offer loaner vehicles. I lost pay due to unable to get to work. I also had to cancel 2 doctor's appointments. As more time went on I asked about the status of my vehicle. I was told the mechanic was working on it but he also has been pulled away to help other mechanics. I understand that happens but my vehicle should have been a priority since it was there longer. Very displeased with the lack of communication and getting different stories about a loaner vehicle. I used to bring my vehicle there for service but no more. I have gotten my last 4 vehicles from NYE but no more. More



