20 Ford Dealers near 13421near 13421

Explained everything, great expertise got what I wanted. - JOY.KORCE

Explained everything, great expertise got what I wanted. I would certainly recommend this dealership in looking for a Subaru.

Recall taken care of in minutes while I waited. - darrell11

Recall taken care of in minutes while I waited. Super service !!! Thank you and you will see me again.

When shopping for a f150 Raptor, after a lot of research, - terrybrunet

When shopping for a f150 Raptor, after a lot of research, I made numerous phone calls within a 300 mile radius, with regards to 2025 and 2026 f150 Raptors. I was looking for the best deal that made sense to me. I talked with many salespeople. All were nice, but one stood out above the rest. After giving me his name, he proceeded to explain to me that he is new to this dealership and selling ford vehicles. That was very refreshing to hear. “Honesty” a forgotten art for some, especially in the vehicle buying business. The name of the salesman is Orrin Stevens. They had a 2025 that I was interested in. The price was really good, but I had other deals on 2025’s and 2026’s that were closer to me. Orrin understood my explanation of why it didn’t make sense for me to buy from him. That again was very refreshing to hear from a salesperson, instead of them debating me why I should buy from them. We concluded our conversation. To my surprise, 5 minutes later Orrin calls back and explained that his sales manager might have a proposal that I might want to consider. The sales manager is Allan Moss. Allan explained to me that Orrin told him about my situation and he also understood why I wasn’t going to buy their Raptor, but he would grant me their first allocation of 2026. I was able to get the truck the way I wanted to, at a price that made sense for me. Orrin could have done nothing, but he didn’t. He went the extra mile to explain this to his manager. Allan went the extra to make the deal work for me seeing they were 4 hours away. When the truck came in I had it within a week. Everything went well. This was a great experience.

The dealer was very responsive and had things all set for... - mspad1

The dealer was very responsive and had things all set for me when I came to the dealership. Would recommend.

Took my truck in for a check engine light. - Not happy

Took my truck in for a check engine light. After dealing with a different dealership twice and having them throw all kinds of parts at it the mechanic at Bob Johnsons trouble shot the problem the first time and fixed it. The people were very nice and friendly to deal with.

Great dealership to work with. - mbutton1

Great dealership to work with. Great sales team and service department. I have purchased all of my vehicles there over the past 25 years.

Our family was dealing with a totaled car after an - Bry515

Our family was dealing with a totaled car after an accident. We were trying to get my brother back on the road, he lives down state. I called ahead and confirmed the car was available the guy on the phone by the way seemed disinterested in even talking to me about the car, but we made the trip anyway, over an hour each way. We found out the bank was another 30 minutes away. But we were on a time constraint so we had to make it work. We made that trip too, got the check, and while we were gone my mother was rushing to pull together insurance cards and ID documents we didn’t know we would need until we were already deep into it. A lot of places give temp tags and we register it on our own. When we texted over my brother’s ID and the new insurance card because they wanted us to do it wile we were driving to the bank guess their time was important, nobody said a word about any issue. We got back and were told the financing manager needed to speak with us. We weren’t financing anything, so that made no sense. No explanation, just wait. I could see the salesman across the room, and what I heard made it clear we were just being stalled. My brother was already on a train to Albany two hours away waiting for us to pick him up. I got frustrated. I didn’t curse or raise my voice, but I wasn’t hiding how I felt either. I did a quick google search (it’s google I could have been wrong) and saw that it wasn’t required by Ny that the registration be done at the dealership, so I tried offered that as an option, but the guy our salesman had been talking to wouldn’t hear it and showed no interest in finding an option that didn’t have us waiting so long. I guess they were trying to find a way to make it work, which he snapped at me to let me know. We could have just done it in my mother’s name and moved on. Instead of working with us, the manager stormed over to the bored whipped our names off walked away and killed the deal. I don’t think the manager realized that we also heard how he was rude to the salesman for trying to register it under my brother. The salesman who was very pleasant and nice, but also in his first month. Then there was why were they saying this to him 30 min after we sent it over. Though I do appreciate them attempting to do this for us, it should have been explained to us. Because we hadn’t scheduled it taking so long. I stepped outside so my mother could finish without me making it worse. I was a bit overwhelmed and removed myself from the situation. She came out of the dealership in tears. I’ll own that my patience ran out. But after everything we did to make that sale happen, the least we deserved was someone willing to problem solve instead of walk away. My mother’s health isn’t great and she pushed through all of it for her son. That’s what makes this so hard to let go of.​​​​​​​​​​​​​​​​ Open communication, correct and proper information, and respect for are time we’re all missing wile dealing with this dealership. The test drive was a spin around the parking lot and 2 min to drive from the front entrance to the back entrance of the dealership. I was only ok with that because I knew the make and model well.

Got us in quickly and completed the work as promised. - joannlallier

Got us in quickly and completed the work as promised. Great communication throughout the process.

I bought a brand new 21' ford bronco sport. - mergriffin315

I bought a brand new 21' ford bronco sport. Test drive was great, a week later when i picked up the vehicle the backup camera suddenly didnt work. They originally ordered the wrong part but eventually did replace it. at 50k miles, i was having bad stuttering so i brought it in and was dismissed multiple times stating it was tools in the trunk causing shifting issues. After i did my own research, i brought it back and asked them to check the torque convertor. WHAT DO YOU KNOW, IT WAS THAT ALL ALONG..they refused to honor the warranty until i opened a ticket with ford corporate. Im at 77k miles now and its stuttering lightly and hestitates when taking off. Theres a customer satisfactory recall for a fuel injector. I asked them to please check that. The service manager cut me off and immediately insisted its not that before even looking at it. The did keep the vehicle overnight, drove it 12 miles and said theres no hesistating or shift issues. "Youll have to wait for it to get worse and most likely replace your transmission. You should think about getting rid of it." I get anxiety going there and the way he talks to me is awful. Please never go to Koerner Ford.

They advertise loaner vehicles but have none! - EM

They advertise loaner vehicles but have none! New F250 with rear end noise .Asked them to check it out while in for service. Didn’t have time so they said to look at it. Said I had to leave overnight. Told them to keep it then but service manager changed her mine and said no.WTH !, After 5 phone calls to service found out the only qualified tech to check u joints / rear end had quit. None of the other 15 techs could look at it for a evaluation. Place is a joke !! Then they tried to charge me for service and updates which should have been free. This is my first and last ford vehicle. Soon as I can order a new Chevy this one will be for sale. Stay away from this dealership . Looks like changing oil is all they do.

I had issues with my ford ranger transmission. - Davidcl4

I had issues with my ford ranger transmission. They are the most disorganized and not helpful at all. I called to see if my truck was done, it was not, then I was told “the **xxxxx car rental lady was not there” so they could not get me a loaner. They said I could pick it up the next day. Next day comes and they had not done anything to it. I had to call and find out they ordered parts. Ugh. I picked up the truck and was told they would call tomorrow with details for the parts. 5 days later I had to call them to find out the part was in days ago. I got no call. Josh in the service dept. is literally useless. After the repair, I’ll be taking it to another dealership for any needed repairs.

😀👍 Yes I was there in May and Today , and I bought a... - classmote1975

😀👍 Yes I was there in May and Today , and I bought a Beautiful Black extended cab SHORTY 10/9 !💥 HAD To if I didn't It would have been Gone ! 3.5 Eco-Boost Oh baby , talk about TORQUE step on the Pedal EZ for 55 comes Up in Short Order . When do You want To Pick it UP? Today!! OKAY, I Always carry My pen , Just in case and Today was 1 of those Days. NOW all I need is to Buy is a few X-tra goodies and Smile a little more. THANKS TO ALL , Jimmy

2017 f150 Saftey RECALL door locks freezing and do not - Loyal Ford Truck Owner

2017 f150 Saftey RECALL door locks freezing and do not Latch Burdick conf this truck was part of Saftey Recall Said i have to drop off Truck and they would check to see if this truck was having this problem Really thats why i called them ??ive had this truck for 3 years and have had this problem everytime it freezes!! then she informed me that I would have to leave it for more then a few weeks then they needed to get a welder??? how long would that take ?? I live in north Country in NY am i supposed to walk now ??Loaner Vech ?? no responce from her ?? I could see if they scheduled an appointment when they have the recall Door Latches to replace them ?? Ive been a mechanic for over 50 Years and Have never treated a customer such as the Ford Dealers In NY they have No Respect For new or old Customers and no compassion at all Not my problem is No answer!!! Ive been a loyal Ford Truck Buyer for over 50 Years and i Think Ford And their Dealers should Stand up and Fix Their Mistakes And "" disign Flalls ""Thats what they are calling their new design Door Latch a design Flall So FIX IT ?? Im Not Impressed with DECEIVING Dealers and Service departments Whom Own and Operate A Ford Dealership What Are you Thinking Ford Motor CO ??? FIX IT

Great Service Experience - Satisfied Customer

Always a great experience when bringing my Ford in. Larry and Andrew are always very friendly and attentive to my needs. Would recommend anyone who needs service to ask for Andrew or Larry.

I bought a special ordered super duty F250 at this... - lakeeffect23

I bought a special ordered super duty F250 at this dealership and the overall experience was very good. Nice staff and not your typical pushy sales people. Very familiar with the trucks and various programs and rebates. Just a refreshing buying experience unlike some of the bigger stores where they have a high turnover of obnoxious uneducated sales people these guys actually made the buyng experience a relative pleasure. I had my truck in for service and for warranty work and they were able to get my truck in quickly and get the problem corrected (warranty). I did have to bring my truck back in a second time for the same problem to get it corrected but they did mange to resolve the issues.

They are friendly and helpfully to me. They do the work,... - Lucille Coppola

They are friendly and helpfully to me. They do the work, that needs to be done to my car. I would recommend this dealership to anyone.