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NYE Toyota - Service Center

Oneida, NY

4.7
448 Reviews

448 Reviews of NYE Toyota - Service Center

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December 01, 2024

Very easy to work with and no pressure. Very good at communicating at each stage of negotiation. More

by roginskiw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2024

I love my Toyota vehicle and I had always had confidence in NYE toyota. But the last year, I have not felt confident in any of their service recommendations. I have one more visit with my extended service c More

by jackjoan77
Recommend Dealer
No
Employees Worked With
Judy Winters
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Nye Toyota and Andrew Trombley did work on my vehicle in a timely manner. The work and expenses incurred were explained in detail after my vehicle was serviced. All employees that I talked to were friendl More

by Jriz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Professional and courteous with feedback provided with understandable explanation. No gobbly gook teaser to have something else done in the visit More

by hok50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Nye Tyota does a great job. They are very efficient and organized. I purchased my last 2 cars from them and I'm very satisfied. More

by margaret6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the names
November 16, 2024

A/c diagnostic went fine An estimate of 2700 just can’t b right. I’ll know more Monday when I’m getting a second opinion. More

by stipeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea who worked on it.
November 14, 2024

Andrew was attentive to our questions and helped us with the Toyota app. Service was quick and efficient More

by hershey300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Professional, friendly and effective service. Completed service in timely fashion. Appreciate the manager that assisted me. More

by karen.murphy62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Andrew was able to squeeze me in before the tire special ran out. He was very nice and professional. He kept me well informed and estimate was pretty accurate. More

by drangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

run from this place ! when they can't tell a 1 from a 9 in mileage reporting and costing a customer thousands of dollars and hours of unnecessary time ! be prepared More

by Happy Happy Customer!
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Trombley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

NYE Toyota responded

Frank emailed me Wednesday night regarding the mileage error and Thursday @ 4:45 the concern was corrected. Our service advisor knows the difference between a 1 and a 9 but keyed the number incorrectly. We apologized a few different times and corrected the mileage error as quick as possible. We all worked hard on this, including Frank. We are sincerely sorry for the inconvenience and look forward to helping anyone who needs Toyota service. We have a great team in place. Come see why its gotta be Nye.

Nov 14, 2024 -

Happy Happy Customer! responded

first of all please tell the correct information: I went to your service department on 10/31/24 And I notice the mileage problem the next day ! I called with my concerns, and it took more than 10 days to correct this. So please don't mislead people with your story.........

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