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NYE Volkswagen

Rome, NY

Overview
Employees
Reviews
Vehicles
4.8
434 Reviews
Hello, and welcome to NYE Volkswagen! Whether you’re a long-time patron or a first-time visitor, we’re thrilled that you’ve found us! From our location in Rome, NY, and serving the surrounding communities of Syracuse, Utica and Oneida, we make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you, and not vice-versa. One thing that stands out about NYE Volkswagen when compared to our competitors should be immediately obvious: we aren’t an enormous dealership. However, we don’t view this as a drawback. Our staff is, in many ways, a family, and the same is true of the customers who entrust us with their automotive experience. A dedication to personalized, professional service and an inventory of vehicles that are iconic and innovative in all the right ways–these are the things that set us apart. We are excited that you’ve visited NYE Volkswagen for your next Volkswagen, and we eagerly await the opportunity to earn your business.
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5865 Rome-Taberg Road

Rome, NY

13440

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Showing 434 reviews

May 17, 2026

Have been dealing with nye since 2016, would not go anywhere else. They’re the best. More

by WEBSTERMAG44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Cioch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary wells, Brian in Finance
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May 17, 2026

Very good happy with service enjoy seating area servi e person helpful attentive real good. 15 words to many. More

by denys711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Shapiro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Ceklovsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tami Rickerson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026

John went above and beyond to take care of my car and make the service right. He took the time to listen and was very professional. More

by Keena Belcastro
Recommend Dealer
Yes
Employees Worked With
John- service manager
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May 12, 2026 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 29, 2026

My issue was resolved quickly and I was there less than an hour The waiting area was quiet and I able to do work while there. More

by JOANNEM99
Recommend Dealer
Yes
Employees Worked With
Service dept
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Apr 30, 2026 -

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 26, 2026

Always professional quick informative clean easy to make appointments online anytime to my schedule smiling More

by shoelessjul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami Rickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2026 -

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 26, 2026

Everything completed as promised Plus, I was offered the use of a 2026 Tiguan as a loaner ~ Pretty cool! Thank you, Team VW, for keeping my 2013 Jetta TDI Sportwagen happily rolling along! More

by vickystockton7477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tami Rickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My great diesel tech!
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Apr 27, 2026 -

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 23, 2026

Tammi is very professional, accommodating, yet friendly and always willing to go that extra mile. She also is a great troubleshooter and helps to prioritize what needs to be done on a vehicle. More

by francescagrimmer55
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tami Rickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2026 -

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 23, 2026

Max made the process pain free and easy. Would highly recommend and will be back in the future. More

by xoxkatlyn96
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Maxwell O'Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2026 -

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 23, 2026

Dealership is fantastic always go above and beyond. Very friendly and accommodating with what you are looking for in a new car More

by limner515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Cioch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maxwell O'Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2026 -

NYE Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 21, 2026

Scheduling is quick and service department keeps you updated on repairs. Con: The new AI phone system sucks. For service its much easier talking to people in the service department. More

by RROCKWELL8906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Ceklovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2026 -

NYE Volkswagen responded

Thank you for taking the time to provide us with this feedback.

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