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NYE Volkswagen
Rome, NY
460 Reviews
Hello, and welcome to NYE Volkswagen! Whether you’re a long-time patron or a first-time visitor, we’re thrilled that you’ve found us! From our location in Rome, NY, and serving the surrounding communities of Syracuse, Utica and Oneida, we make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you, and not vice-versa.
One thing that stands out about NYE Volkswagen when compared to our competitors should be immediately obvious: we aren’t an enormous dealership. However, we don’t view this as a drawback. Our staff is, in many ways, a family, and the same is true of the customers who entrust us with their automotive experience. A dedication to personalized, professional service and an inventory of vehicles that are iconic and innovative in all the right ways–these are the things that set us apart. We are excited that you’ve visited NYE Volkswagen for your next Volkswagen, and we eagerly await the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 460 reviews
Verified Customer
June 24, 2026
I made 4 different trips and spent a total of 4 hours waiting trips to get a loose rear view mirror tightened only in the end to walk out with no rear view mirror at all on my car. The service team did n waiting trips to get a loose rear view mirror tightened only in the end to walk out with no rear view mirror at all on my car. The service team did not due the necessary homework to realize I did not have a factory windshield, the adhesive took 24 hours to cure, parts needed to be ordered, excuse after excuse. The service manager himself was good but his team seemed to do the minimum. More
by KATHY.SEGA
June 19, 2026
Im beyond happy with the dealership. Great customer service, very fast repair and most important in my case, our beetle was eligible for the VW extended warranty on the intake manifold, Great customer service, very fast repair and most important in my case, our beetle was eligible for the VW extended warranty on the intake manifold, and it was replaced for free and professionally 😊. Thank you very much NYE Volkswagen More
by SIMI_BAJRAMOVSKI
Employees Worked With
June 19, 2026
I was there for a recall and they also did an inspection and oil change that I didn’t even have scheduled - only had to wait an hour - perfect and oil change that I didn’t even have scheduled - only had to wait an hour - perfect More
by leeurtz
Employees Worked With
June 15, 2026
Tami went above and beyond in explaining and working through the service of my vehicle. I had to be there on 2 separate occasions and was treated with compassion each time by Tami and I felt like I wa through the service of my vehicle. I had to be there on 2 separate occasions and was treated with compassion each time by Tami and I felt like I was part of the NYE Family and staff. OUTSTANDING!!! More
by dutcherdm
Employees Worked With
June 14, 2026
The team is very kind and thoughtful of your needs. The service is quick and thorough. The service is quick and thorough. More
by FRESCA49
June 07, 2026
Was lied to about timing and pricing of services. Had a code when I got my car back - NYE claimed it may be a faulty wire or battery - I cleared the code myself Had a code when I got my car back - NYE claimed it may be a faulty wire or battery - I cleared the code myself More
by s_m_white04
June 04, 2026
Friendly. Knowledgeable. No pressure. Respected customer concerns. Provided feedback. Answered all my questions. Will continue to consider dealership in the fu Knowledgeable. No pressure. Respected customer concerns. Provided feedback. Answered all my questions. Will continue to consider dealership in the future. More
by rvermi94
