I had the great opportunity of driving a 2000 Acura TL for a few years. I am very particular about the service I receive on my cars. Over a three year period, Nalley Acura provided great service and recommendations to my not to new but pristine and well-kept car. After I learned that the transmission was failing, I decided to start looking for another Acura. Because of the great service experience, I had no doubt that: 1) I wanted to another Acura specifically the MDX; and 2) I wanted to purchase from Nalley Acura. While waiting on my car's last service, I met Andy. Andy was very approachable and helpful in educating me on the features of the MDX. After a few weeks, I met with Andy to finalize my purchase. I wanted to do everything over the phone but Andy encouraged me to return to the dealership for a test drive to be sure this is what I wanted. When I arrived, the car was ready for a test drive. Andy continued to educate me on the car features. Andy was right to encourage me to return because I fell in love all over again with the car. After an hour or so, I was the proud owner of a MDX. Richard also made the finance process go very smoothly. (I have left another dealership after the finance manager scared me with their unprofessional tactics.) I said all that to say, Andy never came off like a "sales person" which was GREAT!!! His approach is more of an educator and wanting to understand your needs. He was also very responsive to emails, and text messages. After my purchase on 07.21.14, Andy has continued to follow-up with me to make sure that I am still pleased with my purchase and I AM!!! Andy and Richard were a great purchasing combination for my experience!!!! Also, I am still part of the Nalley Acura family which was very important to me. YEAH!!!!