I purchased a preowned certified vehicle on July 5, 2017. The initial experience was good, just very long process. Chris Pugh is excellent. But the more time elapsed, the worse the issues. First the emblem was missing that had been checked off as being there. I never got a believable explanation as to why that was not on the car. The paperwork showed "no accidents", so why the missing emblem? As of this morning, I still have no tag/title & my temp tag expired yesterday. The motor vehicle department told me that they didn't receive paperwork from Nalley until late last week & they failed to pay the correct amount. Because of their delay, penalties were assessed & the dealer failed to pay the tag fee as well. I have spent this entire week trying to get my tag. I paid a lot of money for tag/title fees. In addition to all this, the transmission started sticking, that had been supposedly cleared as well. I've had to take time out of my schedule to have another dealer correct this problem. David Bowman has been trying to get my tag & has promised to deliver it when he receives it. He has been good to help. So now I'm without a tag & cannot drive my car until it gets to me. This is inexcusable & the person responsible should be replaced. This is negligence, no doubt about it. I have never experienced such incompetence from any other dealer. I would recommend you find another dealer when you're in the market for an Acura, which is a great vehicle. I've driven one for 15 years with no issues. Chris Pugh & David Bowman should leave & start their own business. I can't say much positive about the tag/title clerk or service.