I've been coming to Nalley Acura for several years now, whenever my old TL and now my wife's MDX has needed service. I was here on Saturday for an oil change and also reported that the lock confirmation and tailgate/trunk opening and closing beeping noise had stopped working. The oil change was given attention to along a slew of other "required services" that cost me $474 out the door but the beeping noise issue not fixed. Instead they called me to tell me it was all done. I got there and thought to myself I should check to see if the beeping now works. No, instead of it working, I discovered a large panel in the interior of the trunk was broken off. I went back to my service advisor, who said: "Oh yeah, I meant to tell you about that. Don't get upset". Of course I'm upset. If I had driven off, the dealership probably would've conveniently forgotten that they did that.
At this point the story evolved to them having to order the part and it will take another 3 days for that to come in. Fast forward to 3 days later, no phone call check ups from my Service Advisor giving me an update, Instead I got a call from an appointment specialist stating "It looks like you missed your appointment on Saturday, would you like to reschedule?". Uh, no. You have my freaking car right now. What is going here? And she hung up on me. I had to call my Service Advisor. He said: "Oh yeah, let me check on your car and call you back". 2 hours later "So, I have bad news. Unfortunately the ordered the part for the wrong side of the car, we now have ordered the correct side and it will take another 3 days before it's ready". This is unacceptable service.