Nalley Lexus Galleria

Monica Haines of Nalley Lexus Smyrna There is only one “F” word that comes to mind when reflecting on my experience at Nalley Lexus Smyrna and that word is fantastic! It is all attribute There is only one “F” word that comes to mind when reflecting on my experience at Nalley Lexus Smyrna and that word is fantastic! It is all attributed to my outstanding interaction with Monica Haines. From inception to completion, Monica delivered! She morphed into the role of photographer when online photos didn’t do the car justice, of advocate when it came time to close my deal, and of counselor when I didn’t know how to break news to the other dealership that I no longer wanted to purchase their vehicle! She truly went above and beyond and created a most seamless process! And it was in this process that Monica not only sold me on the vehicle, but also on the Nalley experience; the Nalley brand. Never have I experienced such an amazing degree of zeal, professionalism, trustworthiness and overall fun while purchasing a product! In the end, I left with loads of joy, peace of mind, the vehicle of my dreams and a new-found appreciation for bluegrass music! Simply put, Monica Haines was stellar! Thank you – thank you! More

Purchase of certified used Lexus. We bargained for a specific car and came in to finalize the deal only to find out that the car we had bargained for had been sold. Salesman, Horace Mc We bargained for a specific car and came in to finalize the deal only to find out that the car we had bargained for had been sold. Salesman, Horace McMilan, found a comparable car for us and helped us get a good deal. Service after the sale was excellent. More

Good Listener! We visited the dealership several weeks ago and didn't find the perfect vehicle. Horace listened to what we wanted and gave us a call as soon as somet We visited the dealership several weeks ago and didn't find the perfect vehicle. Horace listened to what we wanted and gave us a call as soon as something came in! We purchased the RX350 and are very pleased. Horace took the time to explain all the "bells and whistles" at delivery. We appreciated his thoroughness and the kind manner in which he does business. More

Ask For Horace I was pleasantly surprised how the car buying experience went for me thanks to Horace Mcmillian. He was calm, patient and extremely helpful, but most I was pleasantly surprised how the car buying experience went for me thanks to Horace Mcmillian. He was calm, patient and extremely helpful, but most of all, not pushy. He gave me time to make decisions, was full of great insight and throughout the entire time I felt no pressure to buy anything at all. I noticed that everyone else there was very friendly as well. People opened doors for you, commented on my cute daughter and just made us feel very good throughout the entire time. I would highly recommend purchasing your Lexus from these good people. 5 stars for sure- Ish More

Professional experience Monica Haines was our sales associate and she was friendly, professional and honest. We purchased a pre-owned SUV and from the first test drive to t Monica Haines was our sales associate and she was friendly, professional and honest. We purchased a pre-owned SUV and from the first test drive to the purchase, Monica, and the rest of the Nalley staff made the transaction smooth and efficient. I would certainly look to Nalley Lexus for any future car purchases as well as recommend them to family and friends. As for Monica , she ROCKS! More

Yvette Eberly We bought a Lexus GX 460 a couple weeks ago. We can't say enough good things about Yvette. She was amazing! The Warrington's We bought a Lexus GX 460 a couple weeks ago. We can't say enough good things about Yvette. She was amazing! The Warrington's More

Customer Experience Just wanted to write about the exceptional service I experienced at the Nally Lexus Galeria. I dealt with Roy Samuels, who really went beyond the cal Just wanted to write about the exceptional service I experienced at the Nally Lexus Galeria. I dealt with Roy Samuels, who really went beyond the call of duty to work with severe logistical constraints I had while purchasing my car. I have never met a car sales agent that dedicated and service oriented. I know I will be going to him for any future purchases and will be referring him to family and friends. Although I have not used the service at Nally Lexus Galeria yet but I can only expect the best given my experience to date - have not rated this yet. thank you, Sofia. More

Nalle Lexus Galleria I purchased a gently used 2013 Lexus ES350 from Nalley. I cannot rate Customer Service or Quality of Work as of yet because I have not used them. Th I purchased a gently used 2013 Lexus ES350 from Nalley. I cannot rate Customer Service or Quality of Work as of yet because I have not used them. The sales process, however, was very straight-forward. I like many dread car buying but I had done extensive research and Nalley did have the car I was looking for. I contacted the dealership and Megan Russell immediately called me to arrange an appointment. Took the test drive and purchased the car at what I thought was a fair price given the research I had done before going to the dealership (which I recommend all to do). Everything on the car works well, in fact, I now know this because the left-front tire was registering low on the on-board tire gauge. A quick drop into my local mechanic found the problem...the tire had a previous "plug" that had worn lose. FYI...the car was not a CPO and may have not been caught on the review. No problem, at least I know the tire pressure gauges work! Overall a great experience and I would recommend them to others. More

Excellent Customer Service I worked with Karl over a period of 18 months regarding the purchase of a vehicle. He always returned my calls and was very professional and courteou I worked with Karl over a period of 18 months regarding the purchase of a vehicle. He always returned my calls and was very professional and courteous. After 18 months, I was finally able to purchase a 2014 Lexus ES 350. I would recommend Karl. More

Purcahse RX 350 Everyone was really nice. My salesman was very helpful and nice. I would trade with this dealership again in the future. I would recommend to a fri Everyone was really nice. My salesman was very helpful and nice. I would trade with this dealership again in the future. I would recommend to a friend. More