Nalley Lexus Roswell

I recently took my RX 350 in for regular servicing and Joel was a pleasure to work with as usual. He is knowledgable, friendly, and very thorough in explaining everything that needed to be done. He call Joel was a pleasure to work with as usual. He is knowledgable, friendly, and very thorough in explaining everything that needed to be done. He called to update me on the progress of the work and the estimated time of completion. Joel is an excellent representative of the quality of employees at Nalley Lexus. In no time, Pamela had me in a new RX 350 loaner car and also took excellent care of me to be sure that I was pleased with the loaner she had selected for me. Kudos to both Joel and Pamela. This is my first Lexus and having driven a Mercedes for over 20 years, I am extremely pleased with the car, dealership, and the employees there. Thanks. More

Awesome experience overall! Jim was really great and Awesome experience overall! Jim was really great and definitely very fair as far as working a good deal for me. I am very particular about the sm Awesome experience overall! Jim was really great and definitely very fair as far as working a good deal for me. I am very particular about the smallest details and I made Jim go back and forth to the manager to get answers for the most nitpicky questions and he was enthusiastic about that and made an extra effort to assure me I wasnt being difficult and that he cared about what I wanted and wanted me to be happy. I think thats a really rare quality for a sales guy and his attitude is probably what ultimately made me change me mind from being set on a BMW since well before I could drive, to having me driving a Lexus within a matter of days--and I feel really good about the decision. If all sales guys could take a course taught by Jim, there is no doubt they would be more successful. It might also be worth mentioning that Im only 24 (buying alone without parents). Jim and the other people I talked to at Lexus were the only people out of all the dealerships I visited while car shopping that didn't seem to immediately discredit me as not being a serious buyer... assuming I'm just some kid walking around wishing he could afford a BMW and wasting their time with questions. Not only did Jim show me respect, but he seemed to give me an extra break knowing that this was one of the biggest purchases of my life thus far. More

Work hard to make sale happen. Helpful with Work hard to make sale happen. Helpful with advantages/disadvantages of different models. Worked hard to get the price down to our goal. Made final Work hard to make sale happen. Helpful with advantages/disadvantages of different models. Worked hard to get the price down to our goal. Made final sale paperwork as painless as possible. More

Charles is a friendly and patient man who made great effort to address my specific needs. Charles and his staff went out of their way to make the deal come to fruition. Unfortunately Nalley Lexus did effort to address my specific needs. Charles and his staff went out of their way to make the deal come to fruition. Unfortunately Nalley Lexus did not have the exact model and trim I was looking for at their location. Most dealerships usually become dismissive about selling cars that aren’t on their lot. However Charles took the time to find a car with the exact specifications I was looking for at another location. They had it professionally transported from another dealership and allowed me to drive an IS250 demo car with a full tank of gas until it arrived. Charles did a great job of keeping me informed regarding the progress of the car’s delivery. I also want to thank Charles for personally being available at any hour to address my concerns. Upon delivery of the vehicle I could tell that Charles ensured that the car was detailed immaculately. I am very pleased with the overall experience and I hope to continue to do business with Nalley Lexus in the future. More

Charles Cook was terrific. He went the extra mile to make me feel comfortable and to ensure that our deal was done quickly and seamlessly. I would recommend Nalley Lexus and Charles Cook to anyone looki make me feel comfortable and to ensure that our deal was done quickly and seamlessly. I would recommend Nalley Lexus and Charles Cook to anyone looking to be treated professionally and with respect. More

Beautifully renovated service area, with lots of customer conveniences. Joel Hughes has been my service associate for years, and has always taken great care of my service needs for both of my Lexus vehicles conveniences. Joel Hughes has been my service associate for years, and has always taken great care of my service needs for both of my Lexus vehicles. He is very knowledgeable about technical issues, and is very customer-focused and friendly. Joel consistently follows through on his commitments, and is extremely dependable and reliable. I highly recommend Joel and the Nalley Lexus Roswell service center to any other Lexus owner who wants his or her car taken care of right, the first time. More

Brandy and Pamela are execellent examples of true customer service. Always helpful and have gone above and beyond to solve my issues with servicing my two LS vehicles or getting me in loaners. Pamela customer service. Always helpful and have gone above and beyond to solve my issues with servicing my two LS vehicles or getting me in loaners. Pamela, even found my favorite jazz satelite stations on my loaner..now that is service! More

It's a pleasure to take my Lexus for service at Nalley Lexus Roswell. Always greeeted promptly and the service order is taken efficiently. They have a comfortable waiting area, with a choice between TV' Lexus Roswell. Always greeeted promptly and the service order is taken efficiently. They have a comfortable waiting area, with a choice between TV's or a quiet work area. However, the wireless is very slow and in need of an updrade. The work is aways done right and explained. More

Larry is a best person to deal with for me, because he gave us best service manner plus he has more than enough knowledge to make us understand about LEXUS. Again thanks for all he did to us. gave us best service manner plus he has more than enough knowledge to make us understand about LEXUS. Again thanks for all he did to us. More

I found this experience the only experience I have ever had with an automobilt dealership which was totally well done and customer friendly and sensitive. The best. Charles M. Roper had with an automobilt dealership which was totally well done and customer friendly and sensitive. The best. Charles M. Roper More