Nalley Nissan of Cumming

Duplicity This was a simple transaction made difficult by passive aggressive tactics to obtain my SS# and run a credit check when NONE WAS NEEDED. I was told to This was a simple transaction made difficult by passive aggressive tactics to obtain my SS# and run a credit check when NONE WAS NEEDED. I was told to either give my SS# or I could not have the car so I left. Total waste of time after the out the door price was already agreed too and all I needed was the Buyers order faxed to my Credit Union. After leaving he called to try and make it appear as it was a misunderstanding, but no words matter. Empty apology with no regard for customer satisfaction or offer to rectify. The incessant pestering for a credit app and ultimatum, when all that was needed was a buyers order was too much. Greg Smalls P.S. I came be-cause all the others I dealt with were professional and above board. More

Great Customer Service The vehicle purchase was so hassle free. Toby made us comfortable and listened patiently to understand our needs. All the staff from Toby to Manager t The vehicle purchase was so hassle free. Toby made us comfortable and listened patiently to understand our needs. All the staff from Toby to Manager to Finance person were nice and helped greatly during price negotiating the price by providing the options based on my needs. I would recommend them to all friends. Thanks All!! More

Three Strikes, You're Out! (all in the same appointment) Three Strikes, You’re OUT! Strike 1 – Set up an appointment through the web on May 30th, 2019 for June 3, 2019 “Details for your reservation: Three Strikes, You’re OUT! Strike 1 – Set up an appointment through the web on May 30th, 2019 for June 3, 2019 “Details for your reservation: Repair Services: Describe What You Need - -Front passenger window is loose when in a lowered position. -Install dealer supplied hood protector (may need to be ordered through parts if not in stock).” This was for my 2019 Nissan Frontier. I showed up early for my appointment, was met by service advisor Melissa Gatz, and was promptly asked to disable my in-car camera. Melissa telling me that they won’t work on cars until the camera is disabled. So, what are you trying to hide that I must disable my camera for? Strike 2 – Melissa takes me to the service counter and then calls the parts department to find out if the hood deflector is in stock. Why wasn’t this done BEFORE I showed up for my appointment? So, what are you going to tell a customer when parts aren’t here? Come back ANOTHER time? Yet another inconvenience for the customer (me). I even spelled it out in my reservation to check for the part!!! Customer service fail. Strike 3 – Melissa tells me some xx story from the parts call that the hood protector isn’t made yet for the 2019 Nissan Frontier and that I would have to go aftermarket. A little history about this model… The Nissan Frontier hasn’t changed body panels since 2007. I know this because it took me all of 3 minutes to look online at a Nissan Parts Direct website, find the hood protector myself, AND get the official Nissan part number too! The hood protector fits all models of Frontier back to 2007. Your own people don’t even know how to find parts properly for the vehicles that they should be familiar with!!! After I pick up my hood deflector, THAT I ORDERED, through the parts department directly, you won’t see me again. Three strikes, you’re out. More

Great sales team Raja.V, Sunghoon Im, and m. kanfer, we're beyond perfect! Don't hesitate to buy a car here. Especially, since I am out of town. Will be buying anothe Raja.V, Sunghoon Im, and m. kanfer, we're beyond perfect! Don't hesitate to buy a car here. Especially, since I am out of town. Will be buying another car soon from them. More

Not a good experience, too argumentative Dealt with Jason recently over the phone. He was argumentative and could not stick to the topic, i.e. 'customer service and sell the customer a vehicl Dealt with Jason recently over the phone. He was argumentative and could not stick to the topic, i.e. 'customer service and sell the customer a vehicle' instead argued about numbers and credit score. I was not interested to buy an older vehicle at extremely high APR rates. I had good hopes for this dealership but his attitude and distasteful customer service experience turned me away. More

Excelente Servicio Allen tiene un excelente servicio al cliente, para mi es el mejor vendedor de vehiculo que he conocido. He comprando dos vehiculos, y siempre quedo bi Allen tiene un excelente servicio al cliente, para mi es el mejor vendedor de vehiculo que he conocido. He comprando dos vehiculos, y siempre quedo bien complacido con sus atenciones. Tiene un excelente servicio al cliente. Recomiendo a Allen, 100%. More

Jordan, Roth and Albert were great! Thumbs up all around. Great customer service and a great deal. Jordan, Roth and Albert Harless were fantastic. Would recommend to anyone looking to bu Thumbs up all around. Great customer service and a great deal. Jordan, Roth and Albert Harless were fantastic. Would recommend to anyone looking to buy. More

Kuddos to Allen Velez !! I was out one Saturday shopping for a car. I went to Nissan of Nunan first and was not happy, very unsatisfied. A friend then referred me to Allen at I was out one Saturday shopping for a car. I went to Nissan of Nunan first and was not happy, very unsatisfied. A friend then referred me to Allen at Nissan of Cumming. I gave him a call and he suggested i came to see him asap. When i arrived , Allen was very helpful, honest, and genuine. I recommend to Anyone in need of a vehicle . He got me in a 2016 Nissan Altima !! Shoutout to Charles Wang, my finance manger , bt Extra kuddos to Allen Velez!! He is awesome !! Thanks Bernadine Crear More

Excellent customer service I feel really happy with my purchase and Allen do a great job! Thanks to everyone to help me to make my dream come true!!! Thanks I feel really happy with my purchase and Allen do a great job! Thanks to everyone to help me to make my dream come true!!! Thanks More

Low stress transaction I went to look at a truck I'd seen advertised on the web. The truck was as expected, the sales process was very helpful and did not pressure me into I went to look at a truck I'd seen advertised on the web. The truck was as expected, the sales process was very helpful and did not pressure me into anything. Raja was very helpful on the test drive. Charles in Finance did not pressure me into buying any extras but he did talk me into the extended warrantee (but I did not feel pressured). Overall a very pleasant experience. I've been to the service department once and it was a very good experience too. More