Nalley Toyota Stonecrest

Amazing experience!!! I had in my mind the deal I wanted and the team at Nalley Toyota Stonecrest went beyond it. There was no haggle just a great deal. I left Nalley Toyota satisfied and a proud owner of a and the team at Nalley Toyota Stonecrest went beyond it. There was no haggle just a great deal. I left Nalley Toyota satisfied and a proud owner of a 2014 Toyota Tundra. As long as Nalley Toyota Stonecrest is a vehicle dealership they will have my patronage. More

it is obvious that Taniqua McGregor truly committed to Toyota. During my visit she was very knowledgeable and friendly about services being preformed. I would be glad to be a future consumer of this cente Toyota. During my visit she was very knowledgeable and friendly about services being preformed. I would be glad to be a future consumer of this center of excellence. More

My visit to Nalley Toyota was top notch! We were greeted immediately upon arrival by Ray Lawson. He was very personable and made the "Buying a New Car" jitters go out the door! He and Victor Eke were very immediately upon arrival by Ray Lawson. He was very personable and made the "Buying a New Car" jitters go out the door! He and Victor Eke were very efficient and informative. I love my new car and dealership! More

2 words: Truly Exceptional Upon starting my car one 2 words: Truly Exceptional Upon starting my car one morning, I heard some funny noises and decided to drive to the Stonecrest Toyota location for ser 2 words: Truly Exceptional Upon starting my car one morning, I heard some funny noises and decided to drive to the Stonecrest Toyota location for service. I normally visit a different local Toyota location but I do not receive good customer service there and have sworn not to go back. As soon as I pulled up into the garage, Lakeishia met me at my car door and immediately tried to get to the bottom of my issue. She tried a bit of troubleshooting, then quickly swept me into her office. She was very open about the costs of service and how long it would take the technicians to fix the car. All the while though, she remained optimistic trying to convince me that it was a possibility that nothing was wrong with my car. Afterwards, I went to sit in the outstandingly decorated and convenient waiting area. I had never been in such a nice dealership before. After waiting for about 10 minutes, Lakeishia called me by name back to her office. She calmly broke the news to me that as the technicians tried to find the issue with my car, the car ceased to start at all. Lakeishia saw the look of surprise, sadness and grief on my face and offered for me to sit with her in her office instead of the waiting area. She asked me what I was worried about and I said the price. I told her I was having an operation done the next day that was already costing me a lot of money. She left for a few minutes and returned with an application for a CarCare credit card to cover the costs of my repairs. While my car was being repaired, I sat in Lakeshia's office and in between customers we shared laughs and had a good time. I have had many customer service jobs and I can say that it is very rare to encounter such amazing customer service and for that I thank you very much. More

I had the opportunity to work with Reginald Demande. He is very patience and great customer service skills. Great personality I would gladly recommend him to my friends and family. is very patience and great customer service skills. Great personality I would gladly recommend him to my friends and family. More

Taniqua was expeditious, efficient and excellent to work with. I will request her specifically, going forward. She was very informative and knowledgeable. I was VERY appreciative that the service technic with. I will request her specifically, going forward. She was very informative and knowledgeable. I was VERY appreciative that the service technician asked about my headlight before replacing, since it did turn on for him when he initially commenced the repairs. More

The salesman, Reginald demande, was very professional and knowledgeable about the product. He was also receptive to my needs in a car and worked hard to meet those needs. knowledgeable about the product. He was also receptive to my needs in a car and worked hard to meet those needs. More

Shariff was outstanding.... Let me start off by Shariff was outstanding.... Let me start off by saying when I pulled into the bay it took a few minutes maybe 10 minutes to long for a service adv Shariff was outstanding.... Let me start off by saying when I pulled into the bay it took a few minutes maybe 10 minutes to long for a service advisor to come out. So I decided to get out of my car and happen to walk into Shariff 's office. He was so helpful from the time I step foot in his office. We worked out my service order then he arranged for the shuttle to take myself and my family to the mall while we wait. I mentioned we'd catch a movie while at the mall. While Shariff was providing AWESOME customer service he was also listening. 30 minutes had past while I was getting seated at the movies and I received a text "Nichole this is Shariff, I know your in the movie just wanted you to know your car is done and give me a call when your ready to be picked up". So not only did he follow up but he was considerate!!!! I then decided to have lunch prior to requesting to be picked up about an hour later I received another text from Shariff "is everything ok?". Shariff, has gone above an beyond what I consider to be good customer service! He is excellent....not only will I be coming back for my 90k mile check up I will now pull up to the bay and specifically ask for Sharrif and to think I wanted to get a BMW because I've admired how they have dedicated service advisors that handle customers individually. Now, I have my own service advisor and his name is Shariff Russell. More

Horrible customer service, unprofessional and very disrespectful. This dealership have no clue about how to keep customers returning. I don't recommend them to anyone. Worst car buying experience eve disrespectful. This dealership have no clue about how to keep customers returning. I don't recommend them to anyone. Worst car buying experience ever from a new car sales dealership. Deceptive sales tactics .Finance manager damaged my credit score by running credit apps. to 4 different finance companies unnecessarily and without my permission. I walked in with my own approved bank financing. They didn't know how to handle the transaction..Management was no help at all. I'll report it to the credit bureau the BBB and my bank that gave the referral. Awful company..... More

Nalley Toyota Stonecrest staff gave a very warm welcome as myself and family entered into the dealership. I spoke on the telephone with Shannon Foreman before my visit and she was very helpful. She was nic as myself and family entered into the dealership. I spoke on the telephone with Shannon Foreman before my visit and she was very helpful. She was nice and genuinely concerned about helping me find the right car for my needs. Thank you Shannon. After entering into the dealership, my family and I was greeted by car salesman Reginald Demande. He made us feel at home as he joked with us and made my family laugh. He was also very friendly and outgoing. He made the car buying process very easy, besides the usual price negotiations between dealer and buyer, which I found somewhat to be a hassle. However, Reginald helped us understand what was going on every step of the way. Lastly, after negotiating, I was able to get the car I wanted near the price I wanted to pay. Overall, I had a great experience with the staff and friendliness of Nalley Toyota Stonecrest. Both Shannon and Reginald even called the next day after my purchase to congratulate me on my car purchase and to wish me well. Thank you both! More