Nalley Toyota Stonecrest

Excellent! Kyle Edwards, my service advisor was "awesome", I couldn't have asked for a more personable service advisor. He gave me input on my services that were performed, advised me on my tire p "awesome", I couldn't have asked for a more personable service advisor. He gave me input on my services that were performed, advised me on my tire purchase and was just downright knowledgeable and friendly. Kudos to Kyle! I was in your facility Saturday, March 1, 2014 for several services that Kyle and I had been corresponded about in the month of February. Kyle was alway polite, personable and most helpful. He always answered any questions I may have had and was most helpful in selecting tires for my vehicle. He let me know the services my vehicle needed. On the date of my appointment, he greeted me, let me know that there was a back up in the service department and told me if there was anything that I needed, just let him know. Kyle let me know several times the status of my vehicle and apologized for having to take up so much of my time as I was in your facility from 7:45 to 11:30 (real time). But then I had several services performed and these things take time so I was ok with it. All factors considered, the amount of customers you had, the work I had to have done, it wasn't anyone's fault really but Kyle kept on apologizing for it though. When the services were completed, I was satisfied. My car looked beautiful, and now that I have driven it for about 50 miles the tires work great too. But there is one thing and it wasn't Kyle's fault and Kyle rectified it. The car wash and vacuum on the car was pitiful! I mentioned it to the gentlemen in the intake bay and he told me I needed to see Kyle, which I did and Kyle told me that if I wasn't satisfied, and I wasn't, as there was still dirt on my car, he would fix it. Kyle re-washed my car after I mentioned it to him and he came outside and saw the dirt. Now all services performed by Kyle's support staff are a part of his signature and shouldn't reflect poorly on him. More

Reggie Demande was absolutely AWESOME!!! He made my car buying experience a great one. Reggie was very knowledgeable and didn't sugar coat anything. He was honest and upright with explaining to me what m buying experience a great one. Reggie was very knowledgeable and didn't sugar coat anything. He was honest and upright with explaining to me what my options were. I want also mention that Greg Webster worked his magic to make sure I drove off the lot with the car I wanted. Victor Eke was great in explaining the contract and making me feel comfortable with all the terms. Thanks guys, I appreciate you making my experience FAB-U LOUS!!!! I'll be sending my friends. More

The reason I selected good as my overall experience was because my inital visit left "a bad taste in my mouth." However, Ms. Foreman reached back out to me and was able to select another salesman for me t because my inital visit left "a bad taste in my mouth." However, Ms. Foreman reached back out to me and was able to select another salesman for me to work with. Even though I was looking to purchase a Nissan vehicle, Reginald Demande was patient enough and LISTENED to some of the options I was searching for in order to help me to find another car (Camry) which actually turned out just as good. My arrival to the dealership was late in the day so I had my 9 and 7 children with me and Mr. Demande was even kind enough to entertain them while assisting me. As if he didn't do enough (in my opinion), when we left the dealership at closing time he assisted by helping me to drive both of my vehicles home. At the end of the day I am happy that Ms. Foreman did not give up so easily and was able to talk me back into returning to the dealership. I AM EXTREMELY HAPPY WITH MY PURCHASE...and to this day my kids still talk about Mr. Demande!!! More

Excellent service provided by Reginald. He was very fair, honest, and personable. I'll recommend him to all of my friends and family and look forward to future business dealings. honest, and personable. I'll recommend him to all of my friends and family and look forward to future business dealings. More

Truly exceptional people !!!!! Reggie is wonderful and keeps his word & makes sure he gets your what you want or the next best to it . Victor has good advice great financier . keeps his word & makes sure he gets your what you want or the next best to it . Victor has good advice great financier . More

Amazing experience!!! I had in my mind the deal I wanted and the team at Nalley Toyota Stonecrest went beyond it. There was no haggle just a great deal. I left Nalley Toyota satisfied and a proud owner of a and the team at Nalley Toyota Stonecrest went beyond it. There was no haggle just a great deal. I left Nalley Toyota satisfied and a proud owner of a 2014 Toyota Tundra. As long as Nalley Toyota Stonecrest is a vehicle dealership they will have my patronage. More

it is obvious that Taniqua McGregor truly committed to Toyota. During my visit she was very knowledgeable and friendly about services being preformed. I would be glad to be a future consumer of this cente Toyota. During my visit she was very knowledgeable and friendly about services being preformed. I would be glad to be a future consumer of this center of excellence. More

My visit to Nalley Toyota was top notch! We were greeted immediately upon arrival by Ray Lawson. He was very personable and made the "Buying a New Car" jitters go out the door! He and Victor Eke were very immediately upon arrival by Ray Lawson. He was very personable and made the "Buying a New Car" jitters go out the door! He and Victor Eke were very efficient and informative. I love my new car and dealership! More

2 words: Truly Exceptional Upon starting my car one 2 words: Truly Exceptional Upon starting my car one morning, I heard some funny noises and decided to drive to the Stonecrest Toyota location for ser 2 words: Truly Exceptional Upon starting my car one morning, I heard some funny noises and decided to drive to the Stonecrest Toyota location for service. I normally visit a different local Toyota location but I do not receive good customer service there and have sworn not to go back. As soon as I pulled up into the garage, Lakeishia met me at my car door and immediately tried to get to the bottom of my issue. She tried a bit of troubleshooting, then quickly swept me into her office. She was very open about the costs of service and how long it would take the technicians to fix the car. All the while though, she remained optimistic trying to convince me that it was a possibility that nothing was wrong with my car. Afterwards, I went to sit in the outstandingly decorated and convenient waiting area. I had never been in such a nice dealership before. After waiting for about 10 minutes, Lakeishia called me by name back to her office. She calmly broke the news to me that as the technicians tried to find the issue with my car, the car ceased to start at all. Lakeishia saw the look of surprise, sadness and grief on my face and offered for me to sit with her in her office instead of the waiting area. She asked me what I was worried about and I said the price. I told her I was having an operation done the next day that was already costing me a lot of money. She left for a few minutes and returned with an application for a CarCare credit card to cover the costs of my repairs. While my car was being repaired, I sat in Lakeshia's office and in between customers we shared laughs and had a good time. I have had many customer service jobs and I can say that it is very rare to encounter such amazing customer service and for that I thank you very much. More