Nalley Toyota of Roswell

I had a great experience with this dealership. My saleswoman, Donna Carrol, was extremely helpful. She's still a new salesperson there, but if she didn't know the answer to my question, she knew wher saleswoman, Donna Carrol, was extremely helpful. She's still a new salesperson there, but if she didn't know the answer to my question, she knew where to get it. I got a good deal on the car I wanted, and they were extremely patient with me since I was waiting on the insurance company to pay me for my totaled car. I highly recommend the dealership and that you ask for Donna. More

I have been researching brand new 2013 Camry SE for the last 2 months and knew the fair price I was willing to pay out the door. Although I was not happy paying documentation charges, Nalley matched the ou last 2 months and knew the fair price I was willing to pay out the door. Although I was not happy paying documentation charges, Nalley matched the out the door price and I went over and bought the car by paying a check (I do not believe in auto loans and had saved up for 2 years for this day) on 5/11/2013. Internet manager Nicole was sweet, greeting me and letting me test drive the car. I however had a couple of other problems once I moved ahead further. Once Nicole's job was done, the finance manager Jason took over. We chatted a lot and got all the documents signed. Since there was no auto loan involved, I guess we saved each other a lot of bad blood :-) Jason,amongst other things, fleetingly told me about 2 yrs/25K Toyota Care and 3 yrs/36K manufacturer warranty. Later on I realized that I was not walked through the process of how to use Toyota care, what number to call, what is the scheduled maintenance interval, what I should do if there is breakdown on the road etc. Just saying 'Toyota Care' or 'bumper to bumper warranty' does not give the customer the information of how to avail of that facility. I have sent a couple of emails to Nalley on this but haven't got any response so I guess I will now have to search the internet on how to use these facilities. Second, it has been 2 weeks and I have not received any title/registration so far. I just have a temporary tag that was provided on the date of purchase and which expires on 6/11/2013 (one month from the date of buying the car). So I have 2 weeks to go on the temp tag. I did send out an email on this, again no response, so I got hold of Nicole on the phone today and she has told me that it should be in the mail in another 2 weeks. Again, I am not clear if (1) only the title will be in the mail and I have to take the title and go to the DMV to register OR (2) Registration/plate will be in the mail. I have been reading horror stories on http://dealerrater.com about Nalley about customers not having received their registration documents even after 2 months of purchase and they having to contact BBB and Toyota and have them deal directly with Nalley. I am sincerely hoping that in my case it will not go to that stage, I will update this review and keep everyone posted with what happens finally. They get to keep 2 stars because they matched my price. However customers need quick responses, complete information (Toyota care/warranty etc.) and post purchase peace of mind; which I don't think Nalley has been able to provide. More

Richard "Dick" Warren was great! He made sure the buying process went smooth and everything was taken care of. He is quick to return phone calls and emails. Everyone we met and worked with at t the buying process went smooth and everything was taken care of. He is quick to return phone calls and emails. Everyone we met and worked with at the dealership was courteous and professional. I would recommend this dealership and make sure you see Dick Warren when you go. Thanks! Kirk and Lisa Shannon More

I wish I could give Nalley Toyota of Roswell an overall "great" or even "good" rating but I cannot. What was great about my experience was working with Vincent Justice. He was professional, courtesy, co "great" or even "good" rating but I cannot. What was great about my experience was working with Vincent Justice. He was professional, courtesy, concerning, honest and straightforward. It was really easy to work with him. And my husband and I appreciated his candor. I hate that he is affiliated with this dealership. If I could rate him solely I would give him a GREAT! Now, the other pieces of my experience were horrible. Jason Alston handled the financial portion of our purchase and seemed more concerned with persuading us to finance my purchase through them as opposed to my credit union. I explained, up front, that we had our own financing with a great rate and I would not deviate from that decision. Even as we were processing the purchase order, Jason continued to attempt to persuade us to at least SEE if their rates could beat my credit union. And, again, we declined the offer. Then, he tried to offer us an extended warranty which we declined. We later purchased an extended warranty through our credit union for a fraction of the cost Jason offered. Then, on Tuesday, April 30, Jason called and informed me that his manager asked him to call me and explain that if I did not produce a check from my credit union by 6 p.m. that I would be under contract with them and they would secure financing FOR ME through their bank. Excuse me? Do not threaten me - you or your manager. We purchased our vehicle on Friday, April 26. We attempted to reach our loan officer on Saturday, April 27. We called Nalley before we even picked up the vehicle on Saturday, April 27 and explained that our loan officer would have to finalize the purchase on Monday. And even on Monday, April 29 we contacted Nalley and made sure they were aware of where we were in the process. My husband and I communicated with Nalley every step of the way and provided situational awareness about the status of payment as we received it. The credit union cut our check ONE hour before Jason called to threaten me - as I was in route to have a medical procedure done. My husband and I planned to drop the check off on Tuesday before the phone call even came. And, when Jason called, it was not a matter of "just checking to see what's going on with the bank" but moreso "give us our money or else". I do not appreciate this type of communication as a purchaser. I appreciate great customer service. And I applaud companies who hold client relations to a great standard. Vincent is an INDIVIDUAL who does such. However, the policy of good customer service is not universal at this dealership. I do not regret purchasing my car from there. But, I do regret the experiences I had with Jason and, indirectly, his manager. Therefore, if you HAVE to visit this dealership please ask for Vincent. If he isn't available, LEAVE. Lastly, after reading the issues with the tag, it'll be interesting to see how long it takes Nalley to file mine. More

I have purchase mine van and they charge tag and title fee but they did not complete the paper work timely, after 3 weeks i went to tag office and have transfer my old tag from previous car to new one. I fee but they did not complete the paper work timely, after 3 weeks i went to tag office and have transfer my old tag from previous car to new one. I thought every thing fine. After 3 weeks office pull over and found the tag was invalid and he could not find it in GA database. I called the dealer no response and finally i got some one then they ask me to come to dealer and grab a temporary tag again. Then three weeks over still did not receive my tag paper work and fourth week i got my paper work from county.... I have more stories about this dealer since im not a good writer im stopping here.... ONE THING DON'T GO TO THIS dealer please More

Never go to this place.I bought a corolla car from this dealer on jan 2013.I went to dealer so that I can avoid lot of hassles in buying from private. But I end up going to the nalley toyota dealer,They wi dealer on jan 2013.I went to dealer so that I can avoid lot of hassles in buying from private. But I end up going to the nalley toyota dealer,They will take care of on the day you buy.after that you are a beggar there. 1)they sold certified car with redundant warranty. which I cancelled next day(trip count to nalley dealer= 5) 2)they sold me a used car without a pollution certificate. I went there and told to give me certificate...they told come on some other day. I know that I can complain with clean air Georgia website.i have to do that. then they said lame reasons they thought it was sold on dec 2012. worst answer which I questioned back..then they told they will give 20$ reimbursement. (trip count to nalley dealer= 1) 3)went to tag office after 25 days, even after 2 months they have not sent papers to tag office (trip count to nalley dealer= 2) 4)went to dealer 3 times to make this happen (trip count to nalley dealer= 4) 5)then went to tag office( trip count to nalley dealer= 5) 6)i still need to collect refund $20 ( trip count to nalley dealer= 6) 7)when i cancelled it was told that it will take 8 weeks to reflect the amount reduction in loan balance.aftet 10 weeks nothing happened. contacted them. they told. they cancelled for someone else instead of for me.( pseudo trip count to nalley dealer= 6) 8)now it is again 3 weeks after they updated warranty cancel info,no update yet 9)Looks like I will make more trips to this place. NALLEY TOYOTA SUCKS More

Dick Warren was AWESOME!!! We drove 2 1/2 hours to Nalley. The whole experience was stress free and we will definitely recommend Nalley Toyota to our friends and family. Thank you so much for making Nalley. The whole experience was stress free and we will definitely recommend Nalley Toyota to our friends and family. Thank you so much for making it such a smooth transaction. We love our NEW Camry!! Thanks again Dick! Mike & Lisa Miller Bonaire, GA More

I just want to express my extreme satisfaction in dealing with Dick Warren as my new car salesman on 3/29/13. The service provided and ease of transaction was exemplary! Mr. Warren was friendly, informed a with Dick Warren as my new car salesman on 3/29/13. The service provided and ease of transaction was exemplary! Mr. Warren was friendly, informed and a gracious gentleman throughout the process. I felt that he was genuinely concerned with getting me the best deal possible with my trade-in and demonstrated patience and effectiveness in making my dream to own a 2013 Camry come to fruition. Thank you Mr. Warren, and thank you Nalley Toyota of Roswell. More

Drove two hours to Nalley for a used Toyota. At first they were great when they learned we were really interested once we said we wanted the vehicle,the crap started first they gave us a price that was m they were great when they learned we were really interested once we said we wanted the vehicle,the crap started first they gave us a price that was more than online and I told them no that is not what was advertised, finally got through the buying part and then more crap started. It is going on two months and still have not received my tag information, when I called to get a form for an extension for my county tag office they were extremely rude. Did not pay that much for a car to be treated like that when it is something that is not my fault. There is a Toyota dealership in our hometown and next time we will go there the price was not even worth it after their service. More

If I could give fewer stars I would. We came to the If I could give fewer stars I would. We came to the dealership after email exchange with one of the interent sales representatives. He sent us a If I could give fewer stars I would. We came to the dealership after email exchange with one of the interent sales representatives. He sent us a really good offer for new Toyota Sienna. We came with our kids with full intention to buy a car. At first the receptionist couldn't find the guy we were talking to. We waited for 30-40 minutes until they've decided to let someone else to help us. After we showed him the offer we got from them, he said it was a mistake (the Internet price was not updated..). Then he gave us another offer, cheaper model for a higher price. When we said that it is unacceptable they told us there is nothing they can do. We asked to speak with the general manager, they gave us his email. We sent him the email the same minute, he responded pretty quickly and asked to speak in the morning the next day. During this conversation he said that another representative will help us and they'll find a way to make it work. Indeed, he sent us an email and tried to find a solution. We asked for a price for several new cars and one used car. He replied that we can have a certain discount on all the cars mentioned. When we came to Nalley toyota with our kids (second day in row!) they told us it's a mistake, again!! The discount can't be applied to the used car. Okay... Then they gave us the out of the door price for the new cars and guess what: one more mistake in the price (almost $2000 difference with price posted in their internet site) and in addition the tax that supposed to be 6.5%, in their offer it was more than 10%. When we questioned the amount they told us its the system and they can't change it. At the end the sales manager took my husband aside and said that this is the price and if we leave – no more discounts. We sent General Manger email again with request to talk and never heard from him or any one else again. We ended up buying Honda odyssey from Honda Gwinnett place (completely different experience!). If you want Toyota go to a different dealership! More