Nalley Toyota of Roswell

Purchasing my car from Nalley Toyota of Roswell was the best experience I could have asked for. Three weeks before my purchase I had been in a car accident, totaled my car and had never gone through the ca best experience I could have asked for. Three weeks before my purchase I had been in a car accident, totaled my car and had never gone through the car buying process by myself. Life in general was very stressful having to balance regular day activities with the unplanned events around a wreck and car buying. After test driving many cars at various dealerships I narrowed my decision down to a 2011 Toyota Rav4. I knew the exact color, body style and price range I was willing to pay. My husband and I called Nalley telling them exactly what we were looking for and how much we were ready to pay. Nalley did not have the car in stock but offered to locate one and trade one of their units on lot with another dealership. I was thrilled with the extra steps they took so I could have the car..and color... I really wanted. Nalley did a great job establishing time lines around the delivery of my car, keeping the communication channel open and being a friendly and honest company to do business with. When my car came in I inspected the vehicle, test drove it and even wanted to drive it in darkness so I could test out the headlights. The Nalley of Roswell employees were very patient with me and provided an avenue for each of my "inspection oddities" so I could check off every possible thought/concern before officially purchasing the vehicle. I was happy with my experience, my selection and the pricing. I will return to Nalley of Toyota for future purchases. More

We looked at 5 dealerships in the same day and returned to Nalley to complete the best deal with our sales rep. The personnel at the dealership were all very friendly, offering to help when our sales rep w to Nalley to complete the best deal with our sales rep. The personnel at the dealership were all very friendly, offering to help when our sales rep was not immediately present at the second time we arrived that day. Even though there were several people closing their deals that evening, the finance officer was both thorough and efficient and gave us his complete attention. He was quick to make changes and complete all the paperwork correctly. The weather was severe with high winds, heavy rain, and thunder, so they gave us an additional detail for the car. The service department had great customer service and I was given immediate attention. Best of all, I am very happy with my new Prius. I drive 150 miles round trip to work and the mpg is really good - so far a consistent 44. The power moves seamlessly between battery and engine! It handles well in the I75 traffic with plenty of pep. So happy! More

We got a fair price at this dealership on a 2008 Avalon Limited. The car had been a corporate lease, "like new," and Toyota certified. I LOVE this car. The next day we discovered that the bright lights we Limited. The car had been a corporate lease, "like new," and Toyota certified. I LOVE this car. The next day we discovered that the bright lights weren't working, and there was no cup holder divider. We took the car back to Nalley the next day and they replaced the headlights and cup holder divider at no charge and even gave us a Prius "loaner" vehicle for the day. No complaints. Matt promised us an additional key fob at dealer cost, so we'll have to wait and see if that materializes. Overall rating is based on being satisfied with our experience. More

Contacted via Internet. Response came through Jong Kim who called promptly. I requested email negotiation first and he agreed. I replied upon receiving his interoduction email and I never received any res who called promptly. I requested email negotiation first and he agreed. I replied upon receiving his interoduction email and I never received any response. I was requesting a lease offer that TOYOTA corporate was advertising. I then contacted Sandy Springs Toyota in the same manner and had a car in three days. They honored the Toyota offer. I recommend Sandy Springs Toyota. AVOID NALLEY. More

I visited their lot, and I was very unimpressed with I visited their lot, and I was very unimpressed with their service. The sales rep seemed apathetic, and everybody just seemed like they wanted to go I visited their lot, and I was very unimpressed with their service. The sales rep seemed apathetic, and everybody just seemed like they wanted to go home since it was 7:45 pm. I had inquiries about a used prius II, but I was told Josh said he did not want to negotiate, so either take it or that's it cause he's tired and ready to go home. More

We brought our older Toyota Sienna in to have ignition keys duplicated and reflashed. The day before, we had replaced the cabin air filter -- an easy replacement for owners, with a filter costing about $2 keys duplicated and reflashed. The day before, we had replaced the cabin air filter -- an easy replacement for owners, with a filter costing about $20 from an auto supply store. While we were there for the re-keying, the dealership was very careful about catching the car up-to-date on outstanding recall notices. However, as the service tech reviewed the list of items that cropped up on a "review", the tech declared that the cabin air filter was in need of changing, that it was only "marginal" at best, and they would be happy to replace it for $35. When we told her that the filter had just been replaced the day before, she got flustered and said that the guy doing the inspection must have "made a mistake." Given the work that had to be done to get into the cabin air filter and "inspect" it, our guess is that the the filter wasn't even looked at. We really resented the attempt at milking us for unnecessary service, and will not be returning. More

We dropped by this dealership to look at its used Tundras. We were greeted promptly on the lot, however, when we asked to look at look at their Tundras we commented that they were each priced $5,000 Tundras. We were greeted promptly on the lot, however, when we asked to look at look at their Tundras we commented that they were each priced $5,000 or more over other lots we had been to for comparable trucks. The salesperson shrugged and said that they put their best price on the sticker and that they couldn't help us and walked off. She did not try to find us anything within our price range nor was she open to discussing the price of the Tundras. We promptly left and purchased the vehicle we were looking for from World Toyota off Peachtree Industrial three hours later for literally $10,000 less than Nalley was asking. Save your time and skip this dealership and go to World. More

Internet sales, floor salesperson and sales manager all great -- friendly, professional, un-sleazy. I got my deal negotiated and price agreed on in no time. Mine was a cash sale, no trade. When I came back great -- friendly, professional, un-sleazy. I got my deal negotiated and price agreed on in no time. Mine was a cash sale, no trade. When I came back with checks to pick up the car, I had to wait 20 minutes to talk to the finance manager, then got a very hard sell from him to get me to finance through the dealership. When I firmly declined, he was cold and rude for the rest of my visit, slapping paperwork in front of me, speaking only to tell me where to sign, and never looking up from his computer. Up until that meeting, I loved the dealership. But that part ruined the experience. More

I took my Corolla in a few months back when it had 15,000 miles on it and told them I wanted routine maintenance done. They tried to say that it needed $350 worth of work - including flushing out the AC. I miles on it and told them I wanted routine maintenance done. They tried to say that it needed $350 worth of work - including flushing out the AC. I've never seen a dealership that tries to sell customers so much unnecessary work, so I have to concur with the review above regarding feeling cheated. I had taken a previous car in to the dealership a few years prior when I was living close by (I only work in the area now), and had another bad experience with the service department. I told them the symptoms the car was experiencing, and they did work for which they charged about $1200, saying that the problem had been resolved, but it hadn't, and when I returned to inform them of that fact, they said the real problem was something else and wanted to charge me another $800. After these experiences, I'll probably never use the dealership again, and will definitely not recommend it to anyone. More

After we purchased our vehicle we found it online (at the same dealership) for $1k then what we paid. When I called the sales person, he told me "yes, but you are getting wrap around coverage" I don't ever same dealership) for $1k then what we paid. When I called the sales person, he told me "yes, but you are getting wrap around coverage" I don't ever remember discussing this coverage with him. IMHO it is one of those dealerships that you feel cheated when you leave their establishment. More