Nalley Toyota of Roswell

In short - STAY AWAY from this dealership. I used to be a customer since 2014 and serviced all of my Toyotas here. The service has gone downhill in the last few years. They used to be customer I used to be a customer since 2014 and serviced all of my Toyotas here. The service has gone downhill in the last few years. They used to be customer oriented, but now they are just trying to make money by ripping you off. They suggest completely unnecessary services, and I feel really bad for the people who don't know much about cars. But the issue that happed in the last few weeks was my last straw. After we got our Toyota Avalon back from the oil change, we noticed a brand new issue (transmission jerk). A week later, we noticed that the car started to rattle at 30mph+. We brought it to the dealer hoping that they can fix the issue. We ended up paying two diagnostic fees and a CV axle joint seal replacement (20 dollar part), which cost us $720 in total. They promised that the issue would be fixed... but the issue was still there. I wasted two days of my life and $720. The manager said that since check engine light isn't on, I shouldn't worry about the clicking. At the end of the day, here is what I experienced: * They charged me $720, which includes two diagnostic fees and a seal replacement, but the issue was NEVER resolved. * They suggested that they can keep charging me diagnostic fees and replacing various parts until the issue disappears, but I don't think they deserve another penny. * Since my regular service advisor was not here, I was given Anthony Gonzales, who was only interested in getting a much money from me as possible. * The dealership possibly broke my car, because issue started happening after I did an oil change with them. May be its a coincidence... not 100% sure at this point. More

I bought my 4Runner about two weeks ago now and wanted to give a shout out to Dennis and Brandyn (with a y). Dennis helped us along almost every step of the way. He was knowledgeable and helped me get the give a shout out to Dennis and Brandyn (with a y). Dennis helped us along almost every step of the way. He was knowledgeable and helped me get the SUV of my dreams. Brandyn helped with the finances and found a way to get us where we needed to be (monthly payment wise) as well as provided a clear understanding of coverages offered. He was very friendly and made the entire process comfortable. More

I had gone by the dealership months ago and found a Used Truck I wanted to buy. But it was sold from under me before I could go home and get my checkbook. I was upset about that. Now months later, I receiv Truck I wanted to buy. But it was sold from under me before I could go home and get my checkbook. I was upset about that. Now months later, I received a call from the General Manager, they had found the perfect truck for me. And just like that, I am a very satisfied customer. Thank you for following up with me. More

Being a satisfied Toyota 4Runner former owner, I decided to purchase the new Tundra model at Nalley Toyota of Roswell, GA. I went to the dealership second time on 12/28/2021 to place an order. Due to the d to purchase the new Tundra model at Nalley Toyota of Roswell, GA. I went to the dealership second time on 12/28/2021 to place an order. Due to the demand on new cars and shortage, I also agreed on purchasing the vehicle at MSRP. When I finally agreed on placing an order and cut a check of $2000 for deposit, the dealership printed a pre agreement bill of sales which included additional two dealer offered packages. 1) Window tinting (~ $400) 2) Interior and exterior protection (~ $1500) I told the salesman and his manager that I did not need them. These two dealer offered items were forms of tied selling. The manager told me that dealers make money out of selling these items. I declined to purchase these two dealer offered items and the manager refused to sell me the vehicle. He told me to take my business to other dealers. Toyota is a very reputable company. With that said, I am appaled to have received such a treatment. More

I wanted to let you know that Annette Wiggins provided exceptional customer service to me when I recently purchased a RAV 4 Hybrid from your dealership. She provided great information about the vehicles t exceptional customer service to me when I recently purchased a RAV 4 Hybrid from your dealership. She provided great information about the vehicles that I was considering. She listened to what I wanted and made solid suggestions. This is the best cary buying experience that I have ever had! That’s saying a great deal because I’ve purchased numerous cars in my 62 years. Annette’s professionalism, knowledge, and helpfulness has earned you my family’s future business.Thank you More

This is my third car from them and they are excellent. Best deal I ever could have! Thank you very much to all the team including financial, that helped me to make it! Best deal I ever could have! Thank you very much to all the team including financial, that helped me to make it! More

I went there about a week ago to purchase a new camry. When we tried to negotiate the price, the salesman came back with an offer that was $1,000 above msrp price. We offered 40K from the 42K they were as When we tried to negotiate the price, the salesman came back with an offer that was $1,000 above msrp price. We offered 40K from the 42K they were asking, and the salesman came with a new offer of 43K. He said that "it was the manager's way of negotiating," and to explain to us he was "serious" about selling cars. I felt like that was very unprofessional and could just tell us flat out they did not negotiate prices. Secondly, when we tried to trade our vehicle 2010 Accord he was offering us only $2,000 for it - which is outrageous. Even though there was some damage, it wasn't as extensive as bringing down the worth to 2K. The manager came out and questioned us to ask us to validate our price for our trade in. When we showed him a 2008 Accord being sold for 8K he said "retail priced" does not count. We took our business elsewhere and got 8K for our trade in and walked about with a cheaper overall price tag. Stay away if you are trying to purchase a vehicle, not only are they xxxxx, but they wont give you a fair value for your trade in. More

COURTEOUS, CUSTOMER FOCUSED, AND DID NOT WASTE MY TIMEI COURTEOUS, CUSTOMER FOCUSED, AND DID NOT WASTE MY TIME I had a great buying experience at Nalley Toyota of Roswell. I had been looking at Limited 4Ru COURTEOUS, CUSTOMER FOCUSED, AND DID NOT WASTE MY TIME I had a great buying experience at Nalley Toyota of Roswell. I had been looking at Limited 4Runners at one other dealership for some time (many months). After pulling into Nalley Toyota and seeing the exact gray one on the lot, we were able to work together in about an hour to put together a fair deal on a trade for the 4Runner. I want to thank Nicole (sales), Russell (sales), Danny (sales manager), and Paul (financing) to make it all work. I am happy to recommend Nalley Toyota of Roswell. More

Mukhamed ismail is a great salesman I recommend him to anyone who is looking for a car very nice super patient and funny guy, because of him I got the car of my dreams and had a good day talking to Him! anyone who is looking for a car very nice super patient and funny guy, because of him I got the car of my dreams and had a good day talking to Him! More