Nalley Toyota of Roswell

The sales manager is so great in what he does Because I was having some issues with my car the help me a lot, that’s why I will recommend anyone to go there. Yeah Because I was having some issues with my car the help me a lot, that’s why I will recommend anyone to go there. Yeah More

Walked out in tears, HORRIBLE HORRIBLE sales team I went in looking for a used 4runner. I explained my budget, what I was looking for, and that I knew it was a needle in a haystack. I wasn't expecti I went in looking for a used 4runner. I explained my budget, what I was looking for, and that I knew it was a needle in a haystack. I wasn't expecting to buy, just wanted to see what was available. I explained I was just looking and no need for a sales representative. I still got one, mind you, he was the most uninterested and unengaged person, didn't listen to a single thing I asked for. He first took me to new cars, to which I told him they were beautiful, but no point in showing me. He said they could make numbers work for any budget and I should explore. I kept saying no. We test drive some of the cars because I hadn't driven anything I was exploring, I agreed thinking at least I could narrow down while there. We go back inside after he shows me a car $11,000 more than what I told him I could spend, but he kept promising he could meet my monthly payments (forget the overall budget or the debt he wanted me to take on, he could match my monthly payments... ). They bring out another sales person to "make me more comfortable," they could tell this was going too far. I asked what numbers look like to which they tell me the only way to know is to run my credit. Would I be ok with that. I said, I had bad credit, I just paid my student loans off. I don't want to buy today but if this helps me understand numbers, I guess (I own this, I should know more about the credit process, but I also trust a "Reliable" dealership to do the right thing)? Next thing you know, I am standing in the sales managers office with 4 sales associates trying to talk me in to a car over my budget as I am having to demand to get my license back and telling them I am so humiliated, I just want to leave. A man named Troy stands up to calm me down again, telling me they can make it work for me, when I was so over the car buying process with them, it wasn't even about that anymore. It was the humiliation of the process and no matter how well they skewed the numbers in my favors, I was so unheard and so bullied in the process, I would NEVER EVER EVER buy a car from here again! I hope EVERYONE knows how HORRIBLE this dealership is!!! They are sleezy men who care more about money than customers. More

Perfect!! Not only did she drop the price lower than we thought possible for us, but she was also extremely patient and extremely kind. She talked us through a Not only did she drop the price lower than we thought possible for us, but she was also extremely patient and extremely kind. She talked us through all our options and took us to look at all kinds of different cars. I couldn’t have asked for any better! Absolutely no complaints and she’s a very sweet lady :) More

No call back Asked for tune up and oil change for 2007 Camry that we bought. Wasn’t ready when promised. AC wasn’t working and check engine light came on 1 day aft Asked for tune up and oil change for 2007 Camry that we bought. Wasn’t ready when promised. AC wasn’t working and check engine light came on 1 day after picking up. Called service dept and was told we would get a call back. It’s a week later and we still haven’t received a call. We told them we were driving the car to Texas and yet still nothing. More

Traded in for new car, great experience! I brought in an old busted Corolla and this dealership was able to efficiently and helpfully get me some help with getting rid of it and getting in to I brought in an old busted Corolla and this dealership was able to efficiently and helpfully get me some help with getting rid of it and getting in to a reliable and affordable new car. Highly recommend. More

Excellent customer service by Sales Associate Brandyn Clark The Sales Associate Brandyn Clark spent hours with my husband and me during my recent car buying experience at this dealership. He was very knowledgea The Sales Associate Brandyn Clark spent hours with my husband and me during my recent car buying experience at this dealership. He was very knowledgeable and patient, nothing was too much trouble for him. Brandyn took the time to show us every aspect of the Rav 4 we purchased and continued to follow up afterwards to make sure I was satisfied. I was very impressed with this young man he should go far in his chosen career. Made the whole thing a pleasant experience. More

Knowledgeable salesman Joe was knowledgeable and confident. He was pleasant and did not use high pressure techniques. This technique has caused us to leave a dealership in Joe was knowledgeable and confident. He was pleasant and did not use high pressure techniques. This technique has caused us to leave a dealership in the past. His knowledge of the product gave us confidence in dealing with him. During vehicle delivery he took the time to explain the various features. More

Purchasing a new 2019 Corolla LE Brandyn was very knowledgeable and accommodating as he assisted me in choosing a Corolla. He is an exceptional sales person and I enjoyed my experien Brandyn was very knowledgeable and accommodating as he assisted me in choosing a Corolla. He is an exceptional sales person and I enjoyed my experience. More

Poor experience I responded to an online posting for a used car for sale and asked about a lower price. My email was quickly responded to with a new, lower price. I f I responded to an online posting for a used car for sale and asked about a lower price. My email was quickly responded to with a new, lower price. I felt good about the price so I went to the dealership to purchase the car and was told that the price could not be honored. I was told that I was quoted an “online price”, whatever that means, because I still had to come into the dealership to buy it. I was frustrated, but still purchased the car and paid cash. I reached back out to the dealer a few days later with a problem with the car and haver eceived no response, even after multiple attempts. To make matters worse, I received a letter today stating that my loan application is denied because of lack of recent installment history. Again, I paid cash and never authorized my credit to be pulled. The whole process was unpleasant and the management team has still not bothered to follow up. More