Nalley Toyota of Roswell

Excellent experience I am a repeat buyer of NALLEY Toyota. Salesman,Christian Cabrera Sales Mgrs Brock Hillman & Rich Trupia are exceptional, trustworthy and genuine i I am a repeat buyer of NALLEY Toyota. Salesman,Christian Cabrera Sales Mgrs Brock Hillman & Rich Trupia are exceptional, trustworthy and genuine in the entire process of purchasing a new vehicle. They were cordial, respectful and honest. Jenny is a great asset to Nalley Toyota. A great help in arranging leather be put in our vehicle. Extremely pleasant. Greg Brewer is knowledgeable, courteous and informative relative to purchasing new parts. This was an extraordinary experience buying this vehicle overall with all the above team members. More

The best dealership!!! So far it was the best experience I ever had . Hannah Mills and Nihad “AJ” spent a lot time to make sure I selected a car what I wanted. They are very So far it was the best experience I ever had . Hannah Mills and Nihad “AJ” spent a lot time to make sure I selected a car what I wanted. They are very professional! More

Amazing Honestly the best experience I have ever had at a car dealership!!! Those guys are my FRIENDS!! I would definitely recommend this dealership to ANYONE Honestly the best experience I have ever had at a car dealership!!! Those guys are my FRIENDS!! I would definitely recommend this dealership to ANYONE!! More

Buying a small SUV Your car sales advisor, Mr. Kolton Nowlin, is very helpful and professional to answer my questions. He is also very patient. He apologized to me right Your car sales advisor, Mr. Kolton Nowlin, is very helpful and professional to answer my questions. He is also very patient. He apologized to me right away after he found out he forgot to provide a full tank of gas for the car I purchased. I appreciate that a lot. More

Personable experience My sales associate was friendly, fast and personable. He followed up quickly to installing additional features. The finance process was easy especiall My sales associate was friendly, fast and personable. He followed up quickly to installing additional features. The finance process was easy especially as it was late in the day. The service to install additional features was flexible. More

Great Experience Kolton is not in the list below. He was great, great follow up and communication and he worked well with his manager Ken to make sure I was taken care Kolton is not in the list below. He was great, great follow up and communication and he worked well with his manager Ken to make sure I was taken care of. More

New Car Purchase This dealership was great in helping me located the vehicle that was just right for me! I am so happy with my new car and I was highly impressed with This dealership was great in helping me located the vehicle that was just right for me! I am so happy with my new car and I was highly impressed with how wonderful the service was. The staff was so helpful, especially Nicole. If you Come to Nalley Toyota of Roswell ask for her, she will ensure that you get the car that you want! More

Purchase of a 2018 RAV4 XLE I went by the dealership to discuss a 2018 RAV4 XLE that was on the lot. I reached a drive out price with the salesman. I then asked the salesman if t I went by the dealership to discuss a 2018 RAV4 XLE that was on the lot. I reached a drive out price with the salesman. I then asked the salesman if the dealership had that XLE, same options and exterior color, with a lighter interior color. He responded that there were two such vehicle at Nalley's "other dealership", but getting the car delivered to Nalley would cost me $2000 of the $7000 discount. I found that to be very unprofessional and unethical, and said that would be a deal breaker. The salesman then replied that I could get that vehicle for the same drive out price as the one on the lot. A moment later the salesman brought over the Sales Manager who said the car they were bring in had a $1000 higher sticker price, but said I could that vehicle out at the originally agreed upon drive out price of $26,023. I drove home to talk to my wife and she liked the vehicle and drive out price. I called the salesman back and said I would come at Noon on Sunday to pick up the car. I asked him to confirm the $26,023 drive out price, and he did. I got there on Sunday at Noon and took a test drive, and the car was perfect! The salesman had gotten into an argument with my sister, but I was excited about the car, so I let it go. When we sat down to talk business the salesman pulled out a sheet that showed a drive out price of $26, 985! I felt I was lied to and mislead by the salesman and Sales Manager, so I got up to leave. The salesman brought over Nihad Ajanic, and I told Nihad we would not deal with the sales anymore. Nihad was very sorry about what happened, and worked hard at reducing the drive out price. The same with the gentleman who put together the financing package. They both were very professional and worked hard to make us satisfied customers. I told Nihad I was going to buy the car at that higher price, but I was going to drive away unhappy and angry. Nihad did all he could to resolve the situation. I left satisfied because I saw Nihad and the finance guy as the faces of the dealership, not the salesman and sales manager. Sorry to be so negative, but I confirmed that drive out price 3 times on Saturday before I came back on Sunday. I understand why you would not stand behind a price quoted by a salesman who had only been at the dealership 6 months. But Nalley should have stood behind a price quoted by the Sales Manager, More

The salesman was friendly, courteous and knowledgeable. The salesman and manager who helped me were attentive to my needs, and in the end found me exactly the car I was looking for. The salesman and manager who helped me were attentive to my needs, and in the end found me exactly the car I was looking for. More

Bought new RAV 4 We were very please with Colton the sales associate and Josh the Sales manager on working with us to select and purchase the perfect new RAV 4 for us. We were very please with Colton the sales associate and Josh the Sales manager on working with us to select and purchase the perfect new RAV 4 for us. They were patient, very informative and the process was a pleasure. Thank you guys we love the new car. More