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Nalley Toyota of Roswell
Roswell, GA
1,317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 18, 2017
Alisha McCoy is the Best Sales Woman! Alisha was so helpful in addressing my needs as a customer, including the many phone calls with my wife who could not make it to the dealership since Alisha was so helpful in addressing my needs as a customer, including the many phone calls with my wife who could not make it to the dealership since one of the kids was home sick. Alisha stuck with me all day, treated me feel like a long lost friend, she made sure I had everything I needed, and after my lunchtime came and went SHE made sure I got to eat lunch. She even took me to CVS when I needed to get some Tylenol midway thru the sale. If I could buy a 100 cars, I'd buy them all from her. The Absolute Best Saleswoman at Nalley! Go See Alisha for your new Toyota! More
by tradur
Employees Worked With
Alisha McCoy
Helpful December 17, 2017
Worst Car Buying Experience Ever! On 12/9/2017 we bought a 2018 Rav4 Platinum. They advised to come back to get the tints/auto starter installed. On 12/15/2017 I notice the left side f On 12/9/2017 we bought a 2018 Rav4 Platinum. They advised to come back to get the tints/auto starter installed. On 12/15/2017 I notice the left side front quarter panel trim, the rear left quater panel trim coming off the car and a weird clicking sound from the breaks. I call in, they say bring it in so they can take a look. I make it very clear that I want 25% tints and inform them of these issues. I don’t hear anything from them. So I call on 12/17/2017 and they say that someone should have called me, that’s its ready. On 12/18/2017 I go pick up the car and they say that “you must have hit something because there were some abrasions on the bottom of the car, say they were not able to put the 25% tints on my car, but fixed the side quarter panels.” 1. I have a 2013 Rav4 Limited and hit a lot of stuff over the years. The side quater panels NEVER came off. 2. If you can’t put what I want on the car, why are you making me pay $299.00 for tints (for the front two windows)? Now I have to pay to get them taken off and pay for the right ones to be installed. 3. The break still has the clicking sound. You drop almost $39,000.00 on a brand new vehicle from a recommended dealer and you don’t expect these kinds of problems. This has been the worst car buying experience ever. I should have never even walked in. Stay away and buy somewhere else. More
by DontbuyNalleyRoswell
Employees Worked With
Brandon Bishop, Al Kashani
December 16, 2017
Great customer service Derrick Howard of Roswell Toyota gives great customer service. He is a reason your customers return again and again. He is polite and professional. Derrick Howard of Roswell Toyota gives great customer service. He is a reason your customers return again and again. He is polite and professional. He listens and remembers the details of the service for your car. I hope you will recognize him in a significant way during this season. More
by Cindy Jansen
Employees Worked With
Derrick H
December 16, 2017
Awesome! Listened! Friendly! I would recommend this dealership to anyone searching for a vehicle. Orville, my salesman was friendly, polite & patient! I was comfortable & happy! T I would recommend this dealership to anyone searching for a vehicle. Orville, my salesman was friendly, polite & patient! I was comfortable & happy! They worked with my request to have a quality dependable car at a car I can afford! I Love my Carolla More
by Angela Flowers
Employees Worked With
Orville Mckenzie
December 15, 2017
Top Dealership It was great coming to this Dealer, as I was welcomed and didn't have to wait for long to meet Rusty. Though I am from India, Rusty has explained abo It was great coming to this Dealer, as I was welcomed and didn't have to wait for long to meet Rusty. Though I am from India, Rusty has explained about vehicle and its features very well which was clear to me. He was respectful, listened well, didn't pressure us, and was very patient. Helped me to get my new car home without any waiting. God Bless. More
by William Battula
Employees Worked With
Rusty Autrey
December 14, 2017
Kebba N'Jie Kebba is a fantastic young man. Ultimately, he is the reason we came back to the dealership and purchased our Daughter's Toyota Camry SE. He was respe Kebba is a fantastic young man. Ultimately, he is the reason we came back to the dealership and purchased our Daughter's Toyota Camry SE. He was respectful, listened well, didn't pressure us, and was very patient. His stapler trick sealed the deal. You might want to ask him about it. Ha. We hope he is very successful selling Toyotas. God Bless More
by The Smith's from Canton
Employees Worked With
Jason Cruz, Kebba N'Jie
December 13, 2017
Top Dealership I’ve ben to the dearlership a few times for service on my car and I’ve always walked away pleased. Derrick Howard, the Service Advisor at Nalley Toyot I’ve ben to the dearlership a few times for service on my car and I’ve always walked away pleased. Derrick Howard, the Service Advisor at Nalley Toyota of Roswell explained the work order every step of the way. I appreciate that. More
by DTaylor
Employees Worked With
Derrick H
December 12, 2017
Always the best customer service. I’ve been a Nalley Toyota of Roswll customer for almost 7 years. I cant imagine going anywhere else. Grant and Mac in the service department are aweso I’ve been a Nalley Toyota of Roswll customer for almost 7 years. I cant imagine going anywhere else. Grant and Mac in the service department are awesome! Regardless of whether I’m there for an oil change/basic service, new tires or some sort of repair, Grant always takes the time to make sure the work is completed timely, correctly and economically. If I need a ride home to wait on repairs I can count on Mac for a pleasant ride! More
by GreenJ
Employees Worked With
Mac, Angel De Los Santos, Grant Todey
December 10, 2017
Good experience Jordan made the car buying experience very comfortable with no pressure. He made the process very simple and constantly asked if I needed anything or Jordan made the car buying experience very comfortable with no pressure. He made the process very simple and constantly asked if I needed anything or did I have any questions. I would highly recommend him to family and friends. More
by Mlc
Employees Worked With
Jordan Stephenson
December 09, 2017
Don't Trust That They Will Do Warranty Repairs We've owned Toyota vehicles for over 30 years. We take exceptional care of them and they have all performed well for us. We have religiously utilize We've owned Toyota vehicles for over 30 years. We take exceptional care of them and they have all performed well for us. We have religiously utilized Toyota dealer service centers every 5000 miles to keep our vehicles operating as the manufacturer intended. We are aware that we pay a premium by using the dealer throughout the life of our vehicles, but have always felt that the extra expense was added value because we trusted our dealer to take care of our vehicles to Toyota standards, Until our most recent servicing, we have placed our faith in the Toyota dealer service centers working to meet the needs of the vehicles and their customers utilizing those vehicles. Our most recent visit to Nalley Toyota has broken that trust! We recently visited the Nalley Toyota Service Center with our 4-Runner for scheduled servicing. The car is immaculately cared for. It's only short-coming is a cracked dash that Toyota recognized as a manufacturing defect and offered a warrantied replacement. We received at least 3 mailing from Toyota over the years telling us to work with a Toyota service center to get the dash replaced. Every 5000 miles we visited Nalley for servicing, often with the actual warranty paperwork in hand, requesting that the dash be replaced. Each time, the service representative acknowledged our request and told us that there was a long list of people waiting for the replacement and the parts were back ordered. Hearing that the acknowledgement of our request and that Nalley was working to resolve the issue was all that we needed to hear. However, this visit, we were told that the warranty period had expired and we had missed it. When asked how that could be, they said they had no record of any requests. It's now obvious to us that Nalley Toyota never had any intention of performing the warranty work. Considering the number of requests we've made over the years, to many different Nalley Service Representatives, and that not a single one of the requests were ever recorded, it's clear to us that they instructed their service representatives to ignore these requests. We can only assume that there was not enough profit on this warranty work, so they actively avoided it. Knowing now how they actively avoided performing this warranty work raises concern that they might be doing this with other warranty or recall work that Toyota recommends. Our trust in Nalley Toyota has been gravely broken. Nalley recommended that we contact Toyota Corporate, which we did. They of course said that the problem was a Nalley issue and provided us with a contact there to reach out to (Rosa Christina Stewart). We tried to contact her, but not surprisingly, she has not returned our call. More
by boatwake
Employees Worked With
Numerous Service representatives over the life of the vehicle
