Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Nalley Volkswagen - Service Center

Alpharetta, GA

3.8
18 Lifetime Reviews Review Dealership

18 Reviews of Nalley Volkswagen - Service Center

Sort by
August 18, 2015

"friendly and efficient"

- jeff

We were traveling from out of town and needed repair for our Jetta. Nathan was helpful friendly and professional. He saw to the problem and had it seen to quickly. Thank you Nathan and Nalley VW!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nathan
May 22, 2015

"my 1998 Volkswagen Bug."

- Prudence.

professional.great customer service.friendly.quick.accurate. I am very thankful they fixed my bug.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan Weiberg
May 01, 2015

"1st Service Visit"

- Renae7672

I saw Cory and have to give 5 Stars I was treated as a VIP and not rushed- completely professional with a genuine caring nature. All my concerns addressed and met. I left my car to be service and repaired and will return for all service needs. Thank you so much! Teresa Harris

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
April 03, 2015

"Great service experience!"

- WEL

I had a great service experience. I don't think that anyone looks forward to having their vehicle serviced, but my experience with Nalley was better than any other dealer that I've dealt with.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Head
January 12, 2015

"Nightmare Experience"

- russmelton

I made the mistake of purchasing a Volkswagen Jetta TDI wagon thinking I would save on fuel costs. It gets great mileage but the repairs are astronomical. Just after warranty we had to spend spent over $8,000 in repairs in fuel pumps, particulate filters, and an a/c compressor. John Huber was our main contact. The dealership agreed that the failures were excessive and agreed to change some of the less expensive parts at their cost. When we contacted Volkswagen America they said they would change the more expensive parts if the dealer agreed. The dealer then said it was Volkswagon America's decision. When we went to the dealership they refused to contact Volkswagen America to work it out saying "it's not our problem. They were very rude and made my wife cry in the service area. I made the repairs at a MUCH less expensive mechanic and dumped this really terrible car. Don't waste your hard earned money on any car Volkswagen builds.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John Huber
Jan 29, 2015 -

Nalley Volkswagen responded

Russ, Thank you for sharing your experience with us. I am so sorry that your service was horrible. We do not operate like this and we certainly do not want to make any of our customers emotional. We always want our customers to feel comfortable. If you have a moment to speak with me, I would love to hear more about your visit and resolving this issue. Dan Clara General Manger 678-825-6348

February 21, 2014

"Brought my 2012 Jetta Wagon in for scheduled 30k mile..."

- cbwilk

Brought my 2012 Jetta Wagon in for scheduled 30k mile service. They had me in and out within 75 minutes - consistent with what was promised. John was very pleasant and explained the service result to me very well. There was no charge, since it was under the free maintenance window. It was a good service visit.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Huber
Feb 21, 2014 -

Nalley Volkswagen responded

Thank you for returning to Nalley Volkswagen of Alpharetta for service on your 2012 Jetta Wagon. I am so glad you enjoyed your experience with John. Please let us know if we can be of any further assistance as we look forward to continuing to earn your business. Warm regards, Richard Kim General Manager

February 09, 2014

"I took my 2010 Jetta TDI to Nalley VW service department..."

- mohammedadam

I took my 2010 Jetta TDI to Nalley VW service department for a 40,000 miles service on the DSG transmission as that is what is required by Volkswagen of America. I purchased the car from them along with 3 others (all fully loaded) and love(ed) the dealership. I take very good care of my cars and bring them in every 5,000 miles to get and oil change and tire rotation. I recently took this Jetta to the VW dealer in Raleigh and had a Multi-point inspection done along with an oil change and tire rotation. I was immediately notified by the technician there that my car was in bad condition because he said my engine filter and my Cabin Air filter along with a pollen filter were in very bad condition and I was very shocked. I had just taken it to Nalley Volkswagen at 40,000 miles and it has been less then 10,000 miles and they said my filters were in a critical state. I also was told that the line connecting my diesel to my fuel filter was not correctly connected and the fuel filter had not even been placed into the car right. This caused my car to hesitate as the engine was not getting enough diesel. I immediately asked the technician to pull the filters out and check everything else that was supposed to be done at the 40,000 mile service. He showed me the filters and they were really bad (had mold and dirt in them). I was told that these were the filters that came from the factory on my car. I was beyond pissed at this point in time and just had everything replaced and had to pay for everything again. I realized then that NALLEY VOLKSWAGEN CAN NOT BE TRUSTED. I have purchased many cars from them and take them to get serviced there all the time. I can't believe that they have lied to me all this time. I pride myself on how well I care for my car and it really upsets me when I have been lied to and all trust I have had for them is now gone. I kept the old filters and will be showing them to the service department to let them know what they have done. I will also be contacting Volkswagen of America to file a complaint on the dealership as the service was $550 and I had to save up for it. Don't get me wrong, they are friendly people, but they are lairs . Good thing I keep all my service records on file! I will never trust them with any of my vehicles again and also have doubt that they even did any of the services on any of my cars that they say they have. I will now find another dealership that I can trust even if that means I have to drive an extra hour and waste more diesel. Moral of the review, DON'T TRUST THEM!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Feb 20, 2014 -

Nalley Volkswagen responded

Thank you for taking the time to leave your feedback. I understand you have spoken with James and we are going to work out all outstanding issues when you return to town. I appreciate you giving us the opportunity to restore your trust and would be more than happy to speak with you during your visit. If you have any further concerns please do not hesitate to reach out. Best, Richard Kim 877-748-9386 General Manager

October 17, 2013

"Mark did an excellent job of taking care of my new 2013..."

- chadmullinax

Mark did an excellent job of taking care of my new 2013 Passat TDI which had a fuel issue shortly after purchase. He not only ensured that the newest available part was ordered but ensured the car was cleaned and fully fueled at pick up. Mark created a great service experience for me and I can count on him to take care of my car every time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Oct 18, 2013 -

Nalley Volkswagen responded

Chad, thank you for the 5 star review. I am thrilled to hear Mark provided you with a great service experience and that you feel you can count on him every time. Please let me know if I can ever be of any assistance. Best, Richard Kim General Manager Nalley Volkswagen of Alpharetta

2
11 - 18 of 18 results