Napa Ford Lincoln

Quick and Easy The change to using Lyft rather than shuttle was essentially in-noticeable. Was told more economical for dealer to use Lyft/Uber than enlist employees The change to using Lyft rather than shuttle was essentially in-noticeable. Was told more economical for dealer to use Lyft/Uber than enlist employees at greater cost More

Worst experience ever. Service manager unprofessional at best. I have never in 63 years sued anyone this dealership will be the exception. You are warned! best. I have never in 63 years sued anyone this dealership will be the exception. You are warned! More

Satisfied Customer Had a great experience at Napa Ford. Saw a great car online; phoned to see it was available. Drove out to Napa and was treated respectfully throughout Had a great experience at Napa Ford. Saw a great car online; phoned to see it was available. Drove out to Napa and was treated respectfully throughout the process. KC Carpenter, took us for a test drive and then guided us through the buying process. The car was competitively priced. Thanks to all the staff for helping us to a great experience. Highly recommended. More

Everybody from Sales to Financing are experts. I found this van I was looking online and called the dealership for test drive,,,I met Marci who showed me the van all around nd took me for a r I found this van I was looking online and called the dealership for test drive,,,I met Marci who showed me the van all around nd took me for a road test,,,loved it..Then Don, John and Kevin from Sales helped me every way they could to properly suit my payments nd trade-in values,,also with extended warranty nd free oil changes,,,then comes Financing,,,Mr Tony took no time helping me get over with all the paperwork necessary faster then I could imagine,,,I have bought several vehicles elsewhere but nothing compared to this dealership,,,they are the best of the bestesss out there..will recommend this Dealership to everybody who needs to purchase from their Used nd New inventory . More

A VERY SATISFIED CLIENT I commend Dina Chavez and the rest of the staff at NAPA Ford Lincoln. The whole staff I dealt with are all very professional. Ready to assist throug I commend Dina Chavez and the rest of the staff at NAPA Ford Lincoln. The whole staff I dealt with are all very professional. Ready to assist throughout the whole purchasIng process. Dina had been excellent with her customer service skills. The every member of the team that assisted me was a pleasure to work with. Dina is an asset to Napa Ford Lincoln, the Ford company and her clients. More

Unprofessional at best We stopped in to look at new vehicles and like to do our best by shopping locally. The sales person was very nice and very helpful. I believe his name We stopped in to look at new vehicles and like to do our best by shopping locally. The sales person was very nice and very helpful. I believe his name was Jeffrey. That was as good as it got. Once the used car manager was involved it went down hill fast. The manager made some very inappropriate statements about me and one of the other salesmen tried to shut the door before I could hear it all. One salesmen said "you can't say that". We are all very busy and have a lot of work to get done, but when your job is customer service and you have a customer ready to make deal. I would expect more professionalism from anyone than I received from Napa Ford. I will never set foot in that dealership again and will steer people I know away from them. Zumwalt Ford is just 20 minutes up the road. I will be giving them my business from now on. More

Amicable Despite initial misunderstandings, Napa Ford Lincoln have gone above and beyond to making our deal as amicable an experience for us both as possibl Despite initial misunderstandings, Napa Ford Lincoln have gone above and beyond to making our deal as amicable an experience for us both as possible.  My hat is off to them. Thanks to you all at Napa Ford Lincoln.' More

Only from the best Walked inside needing a car, met a series of problems, but for edith and glens people it was no trouble at all. When you walk into a building one your Walked inside needing a car, met a series of problems, but for edith and glens people it was no trouble at all. When you walk into a building one your unfamiliar with and those who are there not only offer there services however they sacrifice their time and even at the cost of missing meals- it is quite humbling. Believe when i say they are the ipitome of what it means to sell cars- im so accustomed to the oiled slick car salesman but with this it was a new experience altogether. Iv never been so satisfied with customer care and if i could sell my car just to go back i qoute "i believe i would" although it isnt ideal of course haha. Joking aside their human beings who understand the individual problems everyone faces and with them i felt more than safe knowing god was using them as a medium to let me know id be alright- thank you glen and edith and everyone else in back operations, this will never forgotten- their hand picked individuals who raise the bar in the automotive industry- anyone who goes is more than lucky, they are blessed- sincerely Christopher granthem More

Great new vehicle buying experience!! Highly recommend this dealership. My purchase was easy, hassle free with great customer attention. The made my purchase as easy and fast as possible Highly recommend this dealership. My purchase was easy, hassle free with great customer attention. The made my purchase as easy and fast as possible without a lot of back and forth. The salesperson, Wayne, was very easy to talk to without feeling any pressure. Finance was a breeze with Irma. Great owner that truly cares about his customers. More

David "Kealoha" Stagner..that's the name on his card, so ask for him, I came in just looking and left with a new car, no pressure at all, in fact I thought is was awesome how he listened to my his card, so ask for him, I came in just looking and left with a new car, no pressure at all, in fact I thought is was awesome how he listened to my wants and needs and as genuinely concerned about me and my family, I want to thank Napa Ford and especially David...... More