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Naples Acura
Naples, FL
2,178 Reviews
Naples Acura is proud to be one of the top Acura dealerships in the state of Florida, and proud to be able to provide the southwestern region of Florida with great selection and service for their car buying experience. Our dealership, located in the heart of Naples, Florida, is home to a passionate and friendly sales staff, expert technicians, and plenty of models to choose from.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
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Showing 2,178 reviews
August 28, 2018
Incredible experience and easy transaction. Highly recommend We have bought about a dozen new cars in our lifetime and have our share of horrible dealer experiences. It is always something I dread. I don't try t We have bought about a dozen new cars in our lifetime and have our share of horrible dealer experiences. It is always something I dread. I don't try to lowball. I do my research and have a target range that is reasonable. (typically a TrueCar price). For trade-ins, I get KBB trade in value or actual CarMax quote and am okay with that. But things never happen smoothly. Dealers often won't work with you via email. You get shuffled around from Internet sales to Managers. Sometimes even multiple trips. My wife had a Chrysler Pacifica minivan and was wanting to change to an SUV. I had emailed for "Internet Price" on a couple vehicles including Volvo XC90 and BMW X5. Despite the dealer sites having big buttons for "Click here to get Internet Price" not one dealer gave me a price. So the dreadful games begin. Then a friend recommended Naples Acura/Audi/Inifiniti. I decided to look at Acura. They had one that was the right color and options. I sent an email with my pricing and trade-in values. They got back to me quickly and we agreed upon a fair price. We live an hour away in Parkland and they even arranged to have the vehicle delivered to our house and pick up our trade-in. They were on-time and no surprises. This was by far the best service we have received buying a car. Marianne in finance did offer a few add-ons which we turned down mainly because we live so far. But there was no pressure whatsoever. Francesca was the sales rep and delivered the vehicle to our home and walked my wife through all the features and even set up her phone to connect. My only regret is that we live so far away, we likely will service our car locally. Would have been happy to get service at Naples Acura based on the service we received. We will definitely be back. More
by DavidParkland
August 24, 2018
Excellent experience Just picked up my 2019 Acura RDX and I love it ! I can’t say enough good things about Norm. Him and his team worked hard to get into the car that Just picked up my 2019 Acura RDX and I love it ! I can’t say enough good things about Norm. Him and his team worked hard to get into the car that I want to head and got a great deal! Come see Norm if you need a new Acura More
by MattZaks
August 22, 2018
Another GREAT LEASING EXPERIENCE at Naples Acura!!! My wife and I recently leased another vehicle (2019 RDX A-Spec) at Naples Acura. Once again, Norm Johnston provided us with excellent customer servic My wife and I recently leased another vehicle (2019 RDX A-Spec) at Naples Acura. Once again, Norm Johnston provided us with excellent customer service. The overall experience, including negotiating the price, was professional, respectful, and stress free. Our thanks to Norm and to Naples Acura outstanding General Manager, Ross Levy. We highly recommend this dealership without reservation! More
by drfroyd
August 22, 2018
Excellent customer service everytime!! I have been taking my MDX to Naples Acura since new and consider them the best service department I've ever dealt with. Professional, friendly and pr I have been taking my MDX to Naples Acura since new and consider them the best service department I've ever dealt with. Professional, friendly and prompt. Paul Parenteau is the service advisor who takes care of me when I visit the service department. I don't take my car anywhere else, I don't need to. Bruce Tuberville More
by bruce2014mdx
Employees Worked With
Paul Parenteau
August 20, 2018
Excellent customer appeal Norm Johnston is stellar and beyond what I would ever expect in a salesperson. He attends to every detail with thoroughness, courtesy and with expert Norm Johnston is stellar and beyond what I would ever expect in a salesperson. He attends to every detail with thoroughness, courtesy and with expert knowledge. I always feel I am in goods hands with Norm. He takes the pressure out of purchasing a new car and makes the process smooth and comfortable. I drive out of my way to purchase from Naples Acura and to deal with Norm. More
by Cecilia87
August 20, 2018
Exceptional customer service I purchased my first Acura ever yesterday and I am thrilled with it! I have owned a half dozen BMWs and none of them have anything on my RDX. And, as I purchased my first Acura ever yesterday and I am thrilled with it! I have owned a half dozen BMWs and none of them have anything on my RDX. And, as wonderful as the car is the treatment that I got at Acura of Naples was even better. Francesca Fortin made me feel like I was her only customer and made sure everything was done accurately and professionally. If you are buying a vehicle and not buying it from Naples Acura you are settling for less than the best. They definitely have a passion for excellence! Thank you Francesca!! I only wish that I could give you more than five stars. More
by Onlyacura!
Employees Worked With
Francesca Fortin
August 19, 2018
Extremely Satisfied! Bob and the rest of the staff (Finance, Management, Parts) worked together to make the purchase of my RDX simple and smooth. I selected the car on-li Bob and the rest of the staff (Finance, Management, Parts) worked together to make the purchase of my RDX simple and smooth. I selected the car on-line, flew in from out of state and was quickly on the road again. This is the third Acura that I have owned. I highly recommend Naples Acura. More
by AcuraOwner
Employees Worked With
Bob Nesbitt, Marianne Sullivan
August 19, 2018
Perfect Experience Hector and the entire Naples Acura team made the buying experience of my 2019 RDX a perfect one. I would certainly recommend looking at this dealersh Hector and the entire Naples Acura team made the buying experience of my 2019 RDX a perfect one. I would certainly recommend looking at this dealership when shopping. More
by Dave G
Employees Worked With
Scott Foster, Marianne Sullivan, Hector Jaraleno
August 15, 2018
hector very knowledeable with the rdx getting all of the information on the 2019 rdx made it easy to make a decision for purchasing the car. made a difficult decision a pleasant one with getting all of the information on the 2019 rdx made it easy to make a decision for purchasing the car. made a difficult decision a pleasant one with which we are very happy with. More
by roadguy
Employees Worked With
Hector Jaraleno
August 15, 2018
Great!!! Hector was very knowledgeable about the cars he had and was a great help in finding my next car. He was very friendly an welcoming too. The service in Hector was very knowledgeable about the cars he had and was a great help in finding my next car. He was very friendly an welcoming too. The service in general was great. More
by MP13
Employees Worked With
Marianne Sullivan, Hector Jaraleno
