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Naples Acura - Service Center

Naples, FL

5.0
22 Lifetime Reviews Review Dealership

22 Reviews of Naples Acura - Service Center

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October 31, 2020

"Honest, sincere and polite are only a few words to..."

- Monthly Customer

Honest, sincere and polite are only a few words to describe Larry. Will service my vehicle at Naples Acura as long as he is an employee at this location.

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Yes
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Nov 12, 2020 -

Naples Acura responded

Monthly Customer, Thank you for taking the time to share your experience with us and allowing us to earn your business. It is wonderful to hear that you've established a great relationship working with Larry. We look forward to seeing you for your next service appointment! Best Regards, Naples Acura "Delivering the Car and the Experience!"

July 28, 2020

"Purchase of our end of lease 2018 RDX"

- icdc65 Gun Ingrid

After deciding to purchase our 2018 RDX advanced all wheel drive model with 14,500, and keep it in the family, we wanted a review of warranty options. Marilou Sullivan gave us an excellent review. We were very pleased with her knowledge and recommendations of our future choices. This a dealership that has employees that value their customers..

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Jul 31, 2020 -

Naples Acura responded

Icdc65, Thank you for taking the time to share your experience with us and for allowing us to earn your business. Congratulations on buying out your lease! We'll be looking forward to seeing you in the future! Best Regards, Naples Acura "Delivering the Car and the Experience!"

June 11, 2020

"This experience was amazing, I came in and they..."

- Alcequiezgabby

This experience was amazing, I came in and they immediately helped me get to my Sales Person which was Omar Gonzalez. Omar assisted me every step of the way, spent hours with me trying to figure everything out for this purchase and was very profesional. Extremely satisfied!

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Yes
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Jun 19, 2020 -

Naples Acura responded

Alcequiezgabby, Thank you for taking the time to share your experience with us and for allowing us to earn your business. Congratulations on your new car! It is wonderful to hear that Omar took the time to lead you through the purchase step by step to get you into your perfect car! We hope you are enjoying your new car and hope to see you again! Best Regards, Naples Acura "Delivering the Car and the Experience!"

March 30, 2020

"I was very indecisive about getting a new car because I..."

- am.stephenson03

I was very indecisive about getting a new car because I wanted it to be the perfect one for me. I just recently graduated and I wanted to invest in something I was going to love in the long run. Thanks to Omar and Marvin, I was able to find that car! They knew exactly what I was looking for and they even went above and beyond to help me get the best possible deal. I walked off of the lot with a used but like brand new car and received superb customer service. They truly cared about where my money was going and for that I am thankful. Next time you’re at Naples Acura, look for Omar or Marvin! Marianne from the finance department was also just as wonderful! She explained everything to me and really went into detail as it was my first time purchasing a car. Thank you for looking out for me!

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Apr 08, 2020 -

Naples Acura responded

Am.Stephenson03, Thank you for taking the time to share your experience with us and for allowing us to earn your business. Congratulations on your new car, it's great to hear you found the perfect car and enjoyed working with Omar, Marvin, and Marianne along the way! We hope you are enjoying your new Acura so far, and we'll be looking forward to seeing you again. Best Regards, Naples Acura "Delivering the Car and the Experience!"

October 14, 2019

"The best experience!"

- Farhadb

I had the pleasure of meeting Matt when I stopped for a engine light on diagnosis on my VW Beetle. I was greeted by him and was fully explained to me what we might be dealing with. Few minutes later the problem was diagnosed and fixed on the spot and I was on my way. Matt was extremely knowledgable and professional on his skills like I have never seen. Thank you Matt and Naples Acura.

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Yes
Employees Worked With
Oct 17, 2019 -

Naples Acura responded

Farhadb, Thank you for taking the time to share your experience with us and for allowing us to earn your business! It is so great to hear that Matt & team were able to get your engine light issue resolved quickly and got you going on your way. We'll look forward to seeing you again, but hopefully not for any other problems! Best Regards, Naples Acura

April 24, 2019

"Quality, helpful service"

- Robert52

We went in for an oil change and left with a new certified pre owned car and couldn’t be more happier. Norm Johnston went above and beyond to make things happen. He also included Joe from the upper management end to help get the best deal. Finally major kudos to Marianne Sullivan in finance dept. Not only was she so helpful, she also was about the friendliest, kindest person we met at any car dealership we have visited.

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Yes
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Other Employees : Joe from Management
Apr 26, 2019 -

Naples Acura responded

Robert, Thank you for taking the time to share your experience with us. Congratulations on your new Acura! We're so glad to hear that Norm, Joe, & Marianne went above and beyond to get you into the perfect CPO Acura & made your purchase an enjoyable one! We hope you are enjoying your new ride, and we'll be looking forward to continuing your loyalty in the years to come. Best Regards, Naples Acura

October 17, 2018

"Great Service Advisor"

- Monthly Customer

Thank you Paul for always making my service visits pleasant. Your sincere greetings is a BIG plus for Naples Acura. I highly recommend the Service Department and all it’s employees.

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Oct 29, 2018 -

Naples Acura responded

Monthly Customer, thank you for taking the time to share your experience. It is fantastic to hear that Paul always makes sure to greet you upon your arrival and provide you with the best Service experience possible.

September 07, 2018

"Top notch"

- The Shark

Took my car in for service this AM. The loaner was already sitting there waiting for me. On the ball! Paul handled my service setup and was way ahead of me. Now, I am the skeptical type but I must say, everything I have had to deal with at this dealership was 1st class. This is a smaller, friendly dealership where you can walk in without being attacked also. Makes the car buying experience less stressful. Definitely recommend for your Acura needs.

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Yes
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August 31, 2018

"RDX Lease"

- Rusty

My wife and I leased a 2019 RDX with the Tech Package. Norm was very creative in working with our existing lease and getting us a great deal.

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Yes
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August 22, 2018

"Excellent customer service everytime!!"

- bruce2014mdx

I have been taking my MDX to Naples Acura since new and consider them the best service department I've ever dealt with. Professional, friendly and prompt. Paul Parenteau is the service advisor who takes care of me when I visit the service department. I don't take my car anywhere else, I don't need to. Bruce Tuberville

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